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Reviewed 15 July 2014

I stayed at Algila Ortigia Charme Hotel with my mother, husband and 4 year old daughter. The location of the hotel was excellent, very close to central part of Ortigia. We could discovered the city by walking and Syracuse is such a historical and beautiful city.
The hotel also had special parking space for us.
I selected this hotel, considering great review in Trip Advisor and selected junior suite for celebrating my mother's 70th birthday.
However, I am afraid to say that for junior suite and the room condition was ordinary and nothing impressive.
The room did not even have a bathtub and the condition of mattress was poor.
The hotel is in a beautiful historical building and has a lot of potentials for further improvement.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Mosquito2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this reviewResponded 17 July 2014

Dear Madam,
thank you for having expressed and shared your opinion.
I am pleased to note that your stay was pleasant.
Starting from your observations, I take this opportunity to reiterate once again that the hotel is located in an old historic building in a UNESCO protected Old Town and where you can not change the original state space . There it was not possible to enter the bathtub in all rooms but only in some of them. If this had been a priority, would be enough to indicate this on the booking or on arrival and we proceeded to assign one of the junior suites also feature both the bathtub and shower. In April 2015 we will inaugurate a new dependency of the hotel where we will be able to accommodate clients who need more space. The Palazzo Bongiovanni, adjacent Algilà Ortigia Charme Hotel has spacious rooms, some duplexes and communicating, most with terrace and swimming pool.
See you there!

Best regards
Mariella Taranto
Hotel Manager

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Reviewed 14 July 2014

We greatly enjoyed our stay at the Algila Ortigia Charme Hotel. The service, the cleanliness and the room were just great. Breakfast is superb!

This hotel is very recommendable and offers more than what you would expect.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Markus B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this reviewResponded 17 July 2014

Dear Markus,

thank you for being our guest .
We are always happy to note we have fully met expectations and, in this case, superseding them. The hotel offers a very wide range of possibilities and free services. From April 2015 we will be able to accommodate even larger rooms with terrace and jacuzzi: we will open, in fact, Palazzo Bongiovanni, adjacent Algilà Ortigia Charme Hotel.
I hope you'll want to be among the first to try
I look forward to meeting you again

Best regards
Mariella Taranto
Hotel manager

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Reviewed 11 July 2014

Perfectly situated on Ortigia, this is a tastefully renovated hotel with all mod cons. The breakfast is particularly good by Sicilian standards and the staff friendly and helpful. Parking is an issue generally in Ortigia, but the staff will help you. Sat Nav works well to get you through the maze of streets.

Room Tip: Rooms with sea views are more expensive, but may not be quieter because of the road
  • Stayed: May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Defoe2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

This excellent hotel is really lovely, the rooms are beautifully decorated and beds extremely comfortable and very quiet. No sound from neighbouring rooms. Room 209 really has only a tiny wardrobe and no drawer space at all so that was a shame. Although it is advertised as having a sea view , that is beyond the general car park which is right outside the hotel. Again a balcony but no room to sit on it. The hotel breakfast is amazing and the food in the restaurant excellent, better than any restaurants we ate in on our 6 day stay here. The parking is a problem, the hotel advertises private parking but infact they on have 2 spaces outside the hotel which are virtually always full. We spent most evenings driving round the one way system looking to park. This was compensated by the hotel staff giving us a complimentary bottle of wine to ease my husbands irritation of their misleading information regarding parking. The staff could not be better, they give a 100% service and are very friendly .

Room Tip: Limited storage space to put clothes in room 209
  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank susanCotswolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this reviewResponded 10 July 2014

Dear Susan,
thanks for choosing us and for leaving your review.
We are delighted that your stay was enjoyable.
Regarding the parking, our property is not located within the pedestrian area and parking is available with different options, as we have repeatedly written on this site. There are parking spaces reserved for customers (only two, correct, but the municipal administration gave us only two), but there is also free parking inside white lines, parking upon a fee (€ 0,60 / hour) inside the blu lines, a communal area used for parking at 500 mt hotel free of charge and a private garage at a daily cost. More information than all of these are posted on our website and are given to customers during the booking process. Then staff wuse to wait fore cleints to help them with the car.Next time please, advise your arrival time also approximatly... we will suggest the best solution for your car, staff is always willing to help customers.
About Municipal Administration ... we're struggling for years to get the use of the green space in front to use as a service to our customers, so we will have a green area to look instead of cars parked. Maybe the price to pay will be to renounce at some parking space but we are inside the Historical centre and, unfortunately, spaces can't be enlarged.

Looking forward to meeting you again

Best regards
Mariella Taranto

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Reviewed 9 July 2014

We stayed at the Alfeo apartments and were astonished at the room quality and superb sea view! I also can not say enough about the staff (Christine in particular) who were all unbelievably helpful! The apartments are separated from the main hotel which was unique for us. It did create a challenge of getting our car parked and baggage to the room. However, Christine hopped in our car and proceeded to show us how to drive to an area to drop off our bags and then almost took up all of our bags for us (With two small children we were not travelling extremely light!). Staying on Ortigia we expected difficulty in getting everything to the room and then parking an SUV no less, but the staff took great care to get me a place to park as well. The challenge of getting to the apartment was completely worth it, and we stayed 3 nights in that wonderful place right on the sea. You can walk right out into old town or have a meal right outside the door. We had dinner one night at the Charme Hotel and thought it was great food and again great service. Great value for the added effort it takes to get the apartments, and wonderful soaps! There is not service everyday at the apartments but that was fine for us, and you can request any needs you have to the staff. We would easily return and stay here and can not recommend this hotel more. They certainly made our stay unforgettable!

Room Tip: Apartment 6 is top floor with great views of the sea. A little loud if you keep the windows open because you are on the waterfront.
  • Stayed: June 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank turtlefly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this reviewResponded 10 July 2014

Dear Sirs,

as we are happy to receive your review! and ... how there can be different points of view: someone complains about parking and you were able to park a SUV without difficulty thanks to our efficient staff!
The area where the apartments are located is the only one where you can not get with cars, but, for this reason, the tranquility is guaranteed.
The apartments are designed, furnished and equipped in order to guarantee independence.
For any need, however, the staff is always available, and if you wish additional services (eg daily cleaning, linen changes, replacements of food, etc..) just ask and you will get them for a small additional cost.

Thank you for your kindness
Looking forward to meeting you again
Best regards
Mariella Taranto

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