We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A touch of Fawlty Towers”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Palazzo Cavalieri
Ranked #16 of 74 Hotels in Syracuse
Certificate of Excellence
Manchester, England
Level 5 Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“A touch of Fawlty Towers”
Reviewed 7 October 2013

This is a beautiful hotel. Immaculately clean and well appointed. But 'luxury' is about customer service as much as appearances. We got off to a very bad start. First we noticed the air con control was only for show. It would not move from 23C (73F) so when we reported it as a fault, the response was defensive. The owner was saying basically "the computer says 'no'" and that we could not have it "15 or 16 or something". We are from the frozen north so sleeping in 73 is uncomfortable, so how about 68? "no" "it's the computer". Eventually he relented slightly and set it to 22 (71F) and said that was the lowest it would go (that darned computer again!). Never been in a hotel with that issue. Even in cheap motels. What's the point in having a control panel if you can't control it? A glorified on/off button.

We arrived late afternoon, and wanted a bath before we went out for the evening, but the 'hot' water at its hottest was just about warm enough for a shower, and the flow rate would mean a bath would take an age to fill. Back to reception. Nice young chap went out to speak to the 'computer says no' owner who did not appear concerned but speaks animatedly. Young chap says he will go in the roof and check. You can guess the response - "it's fine - that's the way it is". Which was a lie because the next day (all day), and the following morning the hot water was HOT. Again, never had this problem anywhere.

And then there are the rules, which others have commented on. No food in your rooms. No washing any clothes or ironing in the room. No items of your own in the mini bar. I've been in scores of (luxury) hotels, and not one has stated these rules. They may not like it, because you are not spending money on their room or laundry services, but they have never been rude enough to express it, like in Cavalieri.

The overall impression was that of Fawlty Towers. Pretensions of being a luxury hotel, with an irritable defensive attitude to the customers, and a focus on appearances, rather than customer satisfaction. Instead of dealing with our problems with an "Oh dear, let's see what we can do to sort things out" approach, it was "Problem? there's no problem - you are the problem". I was waiting for Basil to say we couldn't share the room unless we could prove we were married, because "it's the law in Sicily".

Bed was firm. No coffee-making facilities (now I know why). Breakfast was good - otherwise a score of 1

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dekard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

580 reviews from our community

Traveller rating
    412
    112
    31
    14
    11
See reviews for
63
375
23
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 October 2013

This hotel is a gem. It was easy to locate and to park on the street. The owner is an architect who lived for many years in florence before returning to syracuse. He designed the interior which was exquisite in every detail. Marble floors, original architectural features and antiques tastefully blended with modern furnishings. The room was large with a balcony and the windows were double paned which completely blocked out street noise. There is a beautiful rooftop terrace with a view of the sea. the hotel is a five minute walk to Ortygia. The staff was friendly and helpful. We will definitely return.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jamie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pittston, pa
Level 5 Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 October 2013

Hotel Cavalieri is a small boutique hotel with all the charm that Sicily can offer. With spacious and clean rooms, the hotel offered all the features expected in a great hotel. The staff was exceptionally helpful in satisfying any of our wishes. The breakfasts were very good with fine fruits, meats and Sicilian cheeses. In a great location, within minutes we were able to walk to Ortigia where we dined in some of the best restaurants. If we ever return to Siracusa, Hotel Cavalieri will be our choice of hotels.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chuck_pittston_pa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
131 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 30 September 2013

Staff was excellent and helped us communicate with our most difficult travel guide. We could not use the computer there, but they sent emails out for us. We spent two full days in Syracuse and enjoyed the ease of walking about the city and the great restaurants recommended by our hotel. The room was great and had a crystal chandelier over the bed. There was a safe and an elevator. Breakfast had an assortment of pastries and rolls. Syracuse is a walking city and we had a wonderful experience there.

Room Tip: We booked through booking,com and got a very good rate. Rooms are very spacious and we had a french...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judith E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 September 2013 via mobile

Ortigia is a mere 7-minute leisurely stroll. Hotel was stylish with very clean lines. My room was spacious. Owners and concierge were very helpful and friendly. After sending us to the elevator on ground level, the porter blazed up at least four flights of stairs so that he could welcome us the moment the elevator door opened at our floor. My husband and I really enjoyed our stay.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank GermaineCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 September 2013

We stayed here for 3 nights in September. Immaculate hotel, airy, efficient and comfortable.
Fantastic breakfasts, friendly staff. Well placed over the bridge from Ortygia so only 10 minutes walk into the old centre. Hotel has bikes to hire which is very useful.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Caroline J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knutsford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2013

My wife and I and two friends stayed for two nights in this very stylish, modern hotel with very comfortable, well appointed rooms - excellent breakfast provided. Located very near to the island of Ortygia, and although no parking at the hotel itself, not difficult to park on streets nearby. Staff very friendly and went out of their way to be helpful, particularly in recommending restaurants in Ortygia and what to see in this very interesting city. Would certainly stay here again, and do not recognize the hotel as portrayed in some recent negative reviews.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 602David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Syracuse hotels
0.5 mi away
Algila Ortigia Charme Hotel
0.5 mi away
Antico Hotel Roma 1880
Antico Hotel Roma 1880
#4 of 74 in Syracuse
580 reviews
0.2 mi away
Grand Hotel Ortigia
Grand Hotel Ortigia
#14 of 74 in Syracuse
630 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Grande  Albergo Alfeo
Grande Albergo Alfeo
#10 of 74 in Syracuse
675 reviews
3.0 mi away
Hotel Principe di Fitalia Wellness & SPa
1.7 mi away
Grand Hotel Minareto
Grand Hotel Minareto
#11 of 74 in Syracuse
1,246 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Palazzo Cavalieri? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Palazzo Cavalieri

Property: Hotel Palazzo Cavalieri
Address: Via Malta 42, 96100, Syracuse, Sicily, Italy
Region: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#1 Romantic Hotel in Syracuse
#1 Business Hotel in Syracuse
#4 Family Hotel in Syracuse
#15 Luxury Hotel in Syracuse
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Palazzo Cavalieri 4*
Number of rooms: 19
Official Description (provided by the hotel):
The Hotel Palazzo Cavalieri, at the edge of the ancient city center, is a case in point; this old aristocratic residence belongs to a family of architects and designers, who've turned its 19th-century halls and rooms into a charmingly eclectic, thoroughly contemporary boutique hotel. The location, on Via Malta, is just to the mainland side of the bridge to Ortygia, which is the original ancient Greek settlement. This means easy access by day and a measure of peace by night. As does the hotel itself - these old walls shut out the noise, sealing guests in to a fantasy of noble life. It's not a period piece, though; along with the well-preserved original architecture you'll find all manner of contemporary touches, rooms featuring brand-new bath fixtures, beds and electronics and furnished with mid-century design classics. With few rooms it's perhaps a bit bigger than it feels - from within the rooms you'd be hard pressed not to imagine you're the old house's sole resident. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, Odigeo, Agoda, TripOnline SA, Ebookers and Evoline ltd so you can book your Hotel Palazzo Cavalieri reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cavalieri Hotel Syracuse
Hotel Palazzo Cavalieri Sicily/Syracuse, Italy

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing