I am an experienced traveller – I travel more than 150 days/year on business/holidays. Taormina is one of my favourite European destinations and over the past 10 years I have been to Taormina at least twice every year. As I have stayed in all 5star hotels in Taormina, I believe I am well qualified to objectively compare this hotel with others in town.
I have made a reservation on a hotel website for the 6 day stay from April 30 until May 6, 2012.
Having read the comments on Tripadviser about small size of the rooms and limited storage space, I have decided to book a junior suite with Jacuzzi for ca Eur 3,000 per our stay. It was meant to be a relaxing short-holiday stay with my girlfriend.
Once we were shown our “junior suite” we were shocked. The room was extremely small. There was no living room area and, as other people were saying, there were only 4 (four!) hangers in the small cabinet! The room, although beautifully finished, had a claustrophobic feel to it. Not a place to stay for 6 days.
In addition, the Jacuzzi was located on a narrow terrace which unfortunately provided limited views (obstructed by the concrete railings) and zero privacy as just next to it were the terraces of other hotel guests There was no partitioning whatsoever between the rooms so you could actually easily move from one terrace to another. And people sitting in the neighbouring Jacuzzi had a perfect view of what is happening in our room!
So, no privacy in our room, we might as well stay at the pool during our stay? Wrong! The pool is also very small with limited number of sun beds(10-12) ! I could just picture the fight for sun beds in the morning (all sun beds were occupied when we were there).
Also we have learnt, that supposedly 5star hotel Metrople does not even have a gym! The lady at reception offered that she could book a public gym for us (somewhere in Taormina).
As we complained about the room we were shown to one other room that was available – so called Designer Suite (two level). Sounds good but again in reality that room was even worse than junior suite! There was no terrace and no windows in the bedroom and again the room had a very small claustrophobic feel to it. As we did not like the room we have decided to look for a different hotel.
Normally in such situations, hotels might charge for one night and return the rest of the money. Not at Metropole! The manager pointed to the terms of reservation and said that he would charge us for the entire stay. He has shown zero flexibility in that respect!
At that point I had enough of that hotel . I have decided to pay the entire amount and be done with them. We went to Villa Sant’ Andrea and had a fabulous stay there (see our review there).
My advise is check carefully when you make your reservation at this hotel. Perhaps it may suit some people, but for some accustomed to larger space, views and privacy it is just not good enough. And the management clearly does not care of their guest needs and has a very short-term, “money-now” approach. As my expectations towards the management of Hotel Metropole are already very low, I was still surprised when I received a following email from the hotel few days ago :
“...thanks for staying with us at Hotel Metropole Taormina. We hope you had a marvelous vacation in Italy and a safe return home, with plenty of unforgettable memories. We would like to thank you for choosing Hotel Metropole Taormina”.
My stay there was clearly “unforgettable”.
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- Also Known As:
- Metropole Taormina Maison d`Hotes Hotel Taormina
- Metropole Taormina Maison D'Hotes Sicily