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“Disappointing”

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Belmond Grand Hotel Timeo
Ranked #4 of 87 Hotels in Taormina
Certificate of Excellence
Reviewed 25 June 2012

Stayed for 3 nights in the deluxe jr suite. NOT as shown on their website. Bedroom had very small window viewing the sea, and deck faced the building next door. Asked to change, but were told they were full.

Dinner at restaurant there was also a bad experience. We had to stay inside due to the weather. Incredibly loud, rude service, way too bright. Food was ok.

Terrace is beautiful, as was pool area. Location is terrific.

  • Stayed: May 2012, travelled as a couple
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5  Thank PandM0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Guest,

Thank you for taking the time to write your precious feedback regarding your stay with us and we really appreciate it.

We are really sorry to learn that your experience has not been enjoyable to the fullest.
We would like to assure you that we always do our utmost to make happy our guests and give them our best attention.
As you were aware the hotel was fully booked and we did not have any opportunity to change you room. We are therefore very sorry that in your case this did not meet your expectation.

We are also very sorry and apologise for the lack of atmosphere and service in the restaurant.
It is possible that since the restaurant was just opened after the incredible winter renovation that the light and sound proofing was not set up properly.

We hope to have the chance to welcome you back in order to show you a different attitude with an unforgettable experience.

Best regards

Luca Finardi

General Manager
Grand Hotel Timeo, Taormina
Area Manager, Sicily

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484 - 490 of 877 reviews

Reviewed 23 June 2012

Last time I staied in Timeo was 4 years ago and, when I decide to come back to Taormina, i had no doubt: Timeo again.
The hotel is simply perfect: incredible location, terrace with one of the best view in the world ( you see the Etna and the sea), great food, small but quiet swimmingpool....
The service is really freat. There's a nice gym.
If you come to Taormina stay here!

Stayed: June 2012, travelled as a couple
1  Thank Principissimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2012

My husband and I spent three fabulous days at Grand Timeo. Superb room (junior suite); great views; excellent food and really good service. Nothing was too much trouble. Can highly recommend visiting Mount Etna for the morning and tour/lunch at lucal Etna winery, Murgo, both arranged for us by the hotel. we will be back.

Room Tip: Our junior suite had a great view with a private balcony. Lovely for breakfast.
  • Stayed: June 2012, travelled as a couple
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1  Thank Charmane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2012

We spent an idyllic four nights here in mid June. This hotel boasts possibly the most spectacular and romantic terrace in the world and its timeless vibe crackles with atmosphere and star quality.
Excellent in every category - but special thanks to Stephen the concierge who has made an art form out of his role and arranged a fantastic quad biking trip on the lower slopes of Etna for us.
We've often said that we'll go back to hotels that we've loved, but in the end tend to opt for always trying something new... this Time its different - I know we'll go back one day! We'll be asking for the same room (232 - a junior suite deluxe with a large balcony and breathtaking views) Staff faultless, genuinely warm and really looked as though they enjoyed being there. Hotel Timeo - Thank you it was brilliant. keep doing what you're doing!

Room Tip: We didn't see any other rooms, but our junior suite deluxe exceeded our expectations in every wa...
  • Stayed: June 2012, travelled as a couple
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Thank TKDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2012

Sicily is beautiful and Taormina a cliff-hanging village is incredibly beautiful. I was whisked away by family to a surprise birthday celebration and spent 3 wonderful nights at the Grand Hotel Timeo. It was sublime, from the service to the room (I had a suite) to the food, the laid back revamped but wonderfully old public spaces, to the lovely gardens, to the breathtaking views it was a birthday treat to remember.
I will definitely go back.

Room Tip: We rented a car and drove there and finding the hotel was a challenge; I would recommend that you ca...
  • Stayed: June 2012, travelled with family
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Thank Shevanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2012

My husband and I did not stay at the hotel, however we booked a couples' massage there during a week long stay in Taormina at a villa we had rented with friends across the bay from the hotel's sister hotel Sant' Andrea. The hotel provided us with a complimentary return shuttle from Sant' Andrea to Grand Hotel Timeo. After arriving at the hotel, it took us a little while to find the spa as it is not located in the main part of the hotel, but rather in a separate building set amidst the lovely gardens beneath the hotel. The service we received from our massage therapists Daniela and Elizabetta was excellent as was the quality of the massages. We were each provided with slippers and robes upon our arrival and a locker with key to place our personal belongings. The massage beds were comfortable and the spa facility itself was pristine clean and well appointed. After our massages, we were able to use the steam room, sauna and showers and sit outside to relax a bit before heading up to the hotel for a drink on the beautiful hotel terrace. Drinks were expensive (CAN$51.00 with tip for a mojito and gin & tonic) but the service was excellent (nice little snacks were provided as well) and the stunning view from the terrace made the experience worth while. The hotel is centrally located near the Greek Theatre as well as wonderful shops in Taormina, with beautiful views of Mount Etna. We also took a little tour of the sister hotel Sant' Andrea which guests of Grand Hotel Timeo have complimentary access to, including it's lovely beach and dining facilities. With the complimentary shuttle taking guests between the two facilities, guests can have the best of both worlds.

  • Stayed: April 2012, travelled as a couple
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1  Thank BahiaDelray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2012

We stayed in hotel Timeo for 3 nights and it was simply amazing. One of the best hotels I have ever stayed in. We even compared it to Villa d'este. (one of our favourite hotels in Italy). The staff are all amazing, the restaurant is incredible, the location, the views, the gardens, the rooms, the amenities, almost everything is perfect. Only downfall is the spa, it's not up to the standard of the rest of the hotel. We had a couples massage and both therapists were very young and very inexperienced, the room was freezing and a bit shabby, yet the price was over 120 euro per person for 50 minutes. Really a shame as we were expecting a fabulous spa and it would have been better to have spent the hour doing something else The concierge is so helpful and gave us excellent advice on nearby towns, the beach, etna and walking tracks around Taormina. I would never stay in any other hotel in Taormina. We also used the sister hotel by the beach which was great too. Only wish we had eaten every night in Timeo as the terrace, service staff, menu and food are all unbeatable. Can't wait to get back there. Hope they do up the spa.

  • Stayed: May 2012, travelled as a couple
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Thank TRIUMPHMilano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-timeo, Direttore at Belmond Grand Hotel Timeo, responded to this reviewResponded 16 June 2012

Dear guests,

Thank you very much for your kind review. We are delighted to receive such a lovely feedback and it will be a pleasure to share your words with the whole team of the Grand Hotel Timeo. We are also happy that you enjoyed your time at the Villa Sant' Andrea.

Moreover we really appreciate your observations regarding the SPA and assure you we will make good use of them.

We truly hope to have the pleasure to welcome you back soon at the Grand Hotel Timeo and in the meantime we are delighted to remain at your full disposal for any further assistance you may require.

Best regards

Luca Finardi

General Manager
Grand Hotel Timeo, Taormina
Area Manager, Sicily

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Grand Hotel Timeo

Address: Via Teatro Greco 59, 98039, Taormina, Sicily, Italy
Phone Number:
Region: Italy > Sicily > Province of Messina > Taormina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Taormina
#4 Luxury Hotel in Taormina
Price Range: £313 - £1,498 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Grand Hotel Timeo 5*
Number of rooms: 70
Official Description (provided by the hotel):
Set high in the rocky hills on the East coast of the island, with Mount Etna as a backdrop, Belmond Grand Hotel Timeo has always been one of the favourite destinations of both Hollywood’s and Europe’s most prominent stars; from Sofia Loren to Audrey Hepburn, from Marcello Mastroianni to Liz Taylor. Adjacent to the Greek Theatre, the hotel was first built in 1873 and is surrounded by a six-acre park and magnificent gardens where the panoramic pool is located. Widely considered to be the most luxurious hotel in Taormina, it boasts 70 splendid rooms and suites, each decorated in a fresh Sicilian style that blends modern innovation with local artisan traditions. This historical hotel is well known for its “Literary Terrace” which has always been a preferred meeting spot for illustrious guests thanks to its breathtaking panorama. Dining facilities include the Restaurant with an enchanting view of Mount Etna combined with typical Sicilian and Mediterranean cuisine. The Pool Restaurant offers brick-oven pizza, a salad buffet and freshly caught fish, it is the perfect place for a light lunch or a snack. The wellness centre offers signature treatments made from local flowers and fruit essences. A fitness centre and a panoramic swimming-pool are also available Guests can benefit of the complimentary shuttle to the private beach at sister property Belmond Villa Sant'Andrea, in Taormina Mare, boasting new exclusive cabanas, as well as the daily mini-cruise by private boat to explore the beauties of the coast (available during summer). The Smile Club with an English-speaking supervisor is available at sister property Belmond Villa Sant'Andrea to entertain the younger guests with lots of fun and exciting activities. ... more   less 
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Also Known As:
Nh Hotels Taormina
Grand Hotel Taormina
Grand Hotel Timeo
Timeo Hotel Sicily
Belmond Grand Hotel Timeo Taormina, Sicily

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