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“Great Hotel and Relaxing Experience”

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Belmond Grand Hotel Timeo
Ranked #3 of 87 Hotels in Taormina
Certificate of Excellence
Baton Rouge, Louisiana
2 reviews
“Great Hotel and Relaxing Experience”
Reviewed 28 June 2012

From the moment we got to the hotel, the service was satisfactory. The grounds of the hotel were beautiful and the view from the hotel over the ocean and the bay was straight up awesome. The food at the lunch salad bar was great. The location was slightly difficult for us to get to at first since we were driving, but the hotel is perfectly placed right next to an old Greek theater and on the top of a hill right in the little town. There are great restaurants almost everywhere within walking distance. It's a little pricy, but still a great experience.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lambertshotrolls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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860 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
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English first
St Albans, United Kingdom
Level 4 Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 June 2012

The Hotel

The Grand Hotel Timeo is a beautiful building in a wonderful location. The standard of decor and cleanliness is first class. Our room, a Deluxe Junior Suite with balcony and sea view, was exceptionally well-appointed, attractively furnished, light and airy, with stunning views. We loved the recent changes to both the restaurant and the bar. The pool area is one of the best we have experienced and the gardens are very attractive.

The Staff

This is an area of very great strength for the Timeo. From the Hall Porters, to every Chambermaid we met, to Reception, the Concierges and the Waiting staff, there is a welcome air of polite friendliness which is both genuine and welcoming. We were frequently addressed by name, and with an impressive recall of details such as precise beverage choice at breakfast, the timing of the turn-down service, to our preferred beds by the pool. This enables the guest to feel at home very quickly, which is key to the enjoyment of a relatively short stay. Pancrazzio and his poolside team do a fantastic job. Their attention to detail and responsiveness to service requests is the best we have ever experienced. We also feel we have come to know the whole team very well, given their willingness to "chat informally" to the guests. Domenico should also be singled out for excellent service in the Dining Room - not to mention his sense of humour!

The Service

Given the quality of the staff, the desire to provide a top quality service is perhaps not surprising. Our expectations on this front were frequently exceeded. For example, on arrival I realised that I had left my zipper jacket at the Cipriani. Our Receptionist, Sebastian (I think), was very prompt in contacting the Cipriani, providing a full description of my jacket which then subsequently arrived by courier to the Timeo three days later. Very impressive! Our room was also maintained to a very high standard twice a day. The shuttle service to the sister hotel, Villa Sant Andrea, was also first-class, in terms of promptness, comfort and the courtesy of the drivers. The Restaurant service, Reception, Housekeeping and the Concierge are all first-rate. The staff genuinely seem to enjoy their work and take pride in the hotel. They are also more than very tolerant when faced with less polite/very demanding guests!

The Food

The food at the Timeo is outstanding in terms of quality, quantity, presentation, hygeine and choice. If any guest should leave the table dissatisfied, it is entirely their own fault. We certainly never did!

Villa Sant Andrea

We visited Villa Sant Andrea, specifically to use the beach. The Beach Concierge and staff were excellent. They simply could not do enough to make your stay comfortable, in terms of bed position, towels, refreshments and shade. The service was very responsive, personal and friendly - who could ask for more? The outside of the hotel itself was very attractive with very many floral displays, and the extensive gardens leading up from the beach are beautiful. The bar terrace area is very inviting and the changes to the beach bar/seating area looked very attractive and were very comfortable to use.

Value for Money

Without doubt, the Timeo is not a low-cost holiday experience, but then you know that from the outset. The most important thing is that given the very high standards achieved across the board, one leaves feeling completely satisfied on all fronts and that money has been well spent.

The perfect weather was, of course, an added bonus, while Taormina is a very quaint and interesting Sicilian town with an impressive range of restaurants and shops for evening entertainment. Until this most recent holiday, both my wife and I would have said that Le Sirenuse in Positano was the best hotel we had ever stayed in, closely followed by both the Cipriani (in Venice) and the Grand Hotel Timeo. However, in our poinion, the Timeo has taken the top spot. I would highly recommend it to any of our friends and business associates!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank james125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 June 2012

Stayed for 3 nights in the deluxe jr suite. NOT as shown on their website. Bedroom had very small window viewing the sea, and deck faced the building next door. Asked to change, but were told they were full.

Dinner at restaurant there was also a bad experience. We had to stay inside due to the weather. Incredibly loud, rude service, way too bright. Food was ok.

Terrace is beautiful, as was pool area. Location is terrific.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PandM0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore at Belmond Grand Hotel Timeo, responded to this review, 26 June 2012
Dear Guest,

Thank you for taking the time to write your precious feedback regarding your stay with us and we really appreciate it.

We are really sorry to learn that your experience has not been enjoyable to the fullest.
We would like to assure you that we always do our utmost to make happy our guests and give them our best attention.
As you were aware the hotel was fully booked and we did not have any opportunity to change you room. We are therefore very sorry that in your case this did not meet your expectation.

We are also very sorry and apologise for the lack of atmosphere and service in the restaurant.
It is possible that since the restaurant was just opened after the incredible winter renovation that the light and sound proofing was not set up properly.

We hope to have the chance to welcome you back in order to show you a different attitude with an unforgettable experience.

Best regards

Luca Finardi

General Manager
Grand Hotel Timeo, Taormina
Area Manager, Sicily
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milano
Level 6 Contributor
350 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed 23 June 2012

Last time I staied in Timeo was 4 years ago and, when I decide to come back to Taormina, i had no doubt: Timeo again.
The hotel is simply perfect: incredible location, terrace with one of the best view in the world ( you see the Etna and the sea), great food, small but quiet swimmingpool....
The service is really freat. There's a nice gym.
If you come to Taormina stay here!

Stayed June 2012, travelled as a couple
Helpful?
1 Thank Principissimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level 5 Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 June 2012

My husband and I spent three fabulous days at Grand Timeo. Superb room (junior suite); great views; excellent food and really good service. Nothing was too much trouble. Can highly recommend visiting Mount Etna for the morning and tour/lunch at lucal Etna winery, Murgo, both arranged for us by the hotel. we will be back.

Room Tip: Our junior suite had a great view with a private balcony. Lovely for breakfast.
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  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Charmane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, UK
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 June 2012

We spent an idyllic four nights here in mid June. This hotel boasts possibly the most spectacular and romantic terrace in the world and its timeless vibe crackles with atmosphere and star quality.
Excellent in every category - but special thanks to Stephen the concierge who has made an art form out of his role and arranged a fantastic quad biking trip on the lower slopes of Etna for us.
We've often said that we'll go back to hotels that we've loved, but in the end tend to opt for always trying something new... this Time its different - I know we'll go back one day! We'll be asking for the same room (232 - a junior suite deluxe with a large balcony and breathtaking views) Staff faultless, genuinely warm and really looked as though they enjoyed being there. Hotel Timeo - Thank you it was brilliant. keep doing what you're doing!

Room Tip: We didn't see any other rooms, but our junior suite deluxe exceeded our expectations in every wa...
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  • Stayed June 2012, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank TKDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 June 2012

Sicily is beautiful and Taormina a cliff-hanging village is incredibly beautiful. I was whisked away by family to a surprise birthday celebration and spent 3 wonderful nights at the Grand Hotel Timeo. It was sublime, from the service to the room (I had a suite) to the food, the laid back revamped but wonderfully old public spaces, to the lovely gardens, to the breathtaking views it was a birthday treat to remember.
I will definitely go back.

Room Tip: We rented a car and drove there and finding the hotel was a challenge; I would recommend that you ca...
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  • Stayed June 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shevanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmond Grand Hotel Timeo

Property: Belmond Grand Hotel Timeo
Address: Via Teatro Greco 59, 98039, Taormina, Sicily, Italy
Phone Number:
Region: Italy > Sicily > Province of Messina > Taormina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Taormina
#3 Luxury Hotel in Taormina
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Grand Hotel Timeo 5*
Number of rooms: 70
Official Description (provided by the hotel):
Set high in the rocky hills on the East coast of the island, with Mount Etna as a backdrop, Belmond Grand Hotel Timeo has always been one of the favourite destinations of both Hollywood’s and Europe’s most prominent stars; from Sofia Loren to Audrey Hepburn, from Marcello Mastroianni to Liz Taylor. Adjacent to the Greek Theatre, the hotel was first built in 1873 and is surrounded by a six-acre park and magnificent gardens where the panoramic pool is located. Widely considered to be the most luxurious hotel in Taormina, it boasts 70 splendid rooms and suites, each decorated in a fresh Sicilian style that blends modern innovation with local artisan traditions. This historical hotel is well known for its “Literary Terrace” which has always been a preferred meeting spot for illustrious guests thanks to its breathtaking panorama. Dining facilities include the Restaurant with an enchanting view of Mount Etna combined with typical Sicilian and Mediterranean cuisine. The Pool Restaurant offers brick-oven pizza, a salad buffet and freshly caught fish, it is the perfect place for a light lunch or a snack. The wellness centre offers signature treatments made from local flowers and fruit essences. A fitness centre and a panoramic swimming-pool are also available Guests can benefit of the complimentary shuttle to the private beach at sister property Belmond Villa Sant'Andrea, in Taormina Mare, boasting new exclusive cabanas, as well as the daily mini-cruise by private boat to explore the beauties of the coast (available during summer). The Smile Club with an English-speaking supervisor is available at sister property Belmond Villa Sant'Andrea to entertain the younger guests with lots of fun and exciting activities. ... more   less 
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Also Known As:
Nh Hotels Taormina
Grand Hotel Taormina
Grand Hotel Timeo
Timeo Hotel Sicily
Belmond Grand Hotel Timeo Taormina, Sicily

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