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“Lovely but needs some attention”

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San Domenico Palace Hotel
Ranked #12 of 87 Hotels in Taormina
Certificate of Excellence
Reviewed 19 August 2014 via mobile

Just spent a week at the San Domenico Palace. Reception staff were lovely, very helpful and courteous. Our room was lovely and big with a comfortable bed. The bathroom however was quite small and needed updating. The first morning there was a horrible sewage type smell when I turned the taps on. The shower curtain was very old and really the bathroom was not the standard of a five star hotel. We also had one of the noisiest air con units I've ever had the misfortune to endure! The hotel is in a great position with wonderful views of the sea and Mt Etna. The gardens are stunning It's an oasis of peace and tranquility. The breakfast is lovely and the staff were very nice and accommodating. Poolside.... Nice pool, but very slow service from inattentive staff. In the week that we were there they came around with free granita drinks once. With the prices they charge perhaps they could do this more? Would be a nice touch. We ended up taking drinks from our room as we got frustrated trying to catch a waiters eye. When you get to the pool you wait for up to 10 minutes for someone to appear with towels, once I asked for one extra towel and the guy gave me such a look that I found myself apologising! All in all this is a lovely hotel, we enjoyed our stay, it just needs some surgery in parts to bring if up to a five star.

Stayed: August 2014, travelled as a couple
2  Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa C, Responsabile relazioni pubbliche at San Domenico Palace Hotel, responded to this reviewResponded 21 August 2014

Dear Guest,
Thank you so much for your nice comments regarding your stay with us at the San Domenico Palace we really appreciate them. We are glad to ear that you spent same unforgettable moment with us further more that you had enjoyed our buffet breakfast and garden. Nevertheless, we have read carefully your remarks about your bad experience by the pool. I will take care of your precious suggestion regarding the granite service ( we will improve it) and I will find out regarding the services.

Thank you again and best Sicilian regards.
Luisa Cacopardo
Assistant Manager

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495 - 501 of 1,358 reviews

Reviewed 16 August 2014

Reception ..Perfect, most obliging, helpful, very informative Well done All
Pool Great no problem relaxing staff very helpful
Breakfast. Superb Staff Welcoming Obliging and very helpful
Bar as you would expect in a 5 star hotel
ROOMS Our expectation of a 5 star hotel was totally dashed when there was only 1 hard backed table chair to sit on and we had to take turns to sit down. We are now sitting in a bar so that we can both sit down and enjoy Sicilian sunshine without having to pay high charges and we get free wifi which is very good. I would expect wifi freely available throughout the hotel My husband and I both had to pay 9 euros each for wifi on our individual appliances for 24 hours and this was only available in the lobby. We are in the 21st century and it should be freely available at this supposed standard of hotel
The bathroom is outdated .I do not like a shower but dislike it even more when I have to get in a bath to have one .
T V system very slow needs to drag itself into 21st century and 5 star levels
But please note service has been good and location is outstanding

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ruthviner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa C, Responsabile relazioni pubbliche at San Domenico Palace Hotel, responded to this reviewResponded 20 August 2014

Dear Guest,
I would like to thank you for your review about your stay at the San Domencio Palace,and for the special mention regarding our pool attendant, breakfast staff and bar services, They will be very happy to know it. .We believe all our guests need to be treated to the little things that make a difference. Regarding the wi-fi , you can use it free in the following area: bars, restaurants, swimming pool, common area and of course lobby. I am very sorry for the misunderstanding.
Reading the description of the room I think that you had a room in the Covent Area, it was an ex Monk Cell nice full of history but quite small and with a french balcony like Romeo and Juliet ones, therefore there was not enough space to fit two chair.
Please let me thank you again for sharing your impression with T.A.’s community.

Sincerely
Luisa Cacopardo
Assistant Manager

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Reviewed 16 August 2014

This hotel lives up to its name. It is a palace. Everything about it, starting with the position with views to live for, is perfect. You are right in the midst of Taormina but you wouldn't know it. Spend the little extra and take a junior suite - they are in gorgeous positions and have terraces stretching out towards the sea .. perfect for the relax any time of the day or night. Dine al fresco at the MIchelin-starred Il Principe di Cerami - quite an amazing experience. Many chef's presents. Wonderful cocktails at the bar, and the pool is divine. Great views of Mt Etna. One of the loveliest addresses in Sicily.

Room Tip: The convent wing rooms are the old cells. Both wings are divine.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
1  Thank jane s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa C, Responsabile relazioni pubbliche at San Domenico Palace Hotel, responded to this reviewResponded 20 August 2014

Dear Jane S
Thank you so much for your amazing comments regarding your stay with us at the San Domenico Palace we really appreciate them. I would like to give you a small present … a poem wrote many years ago from a Nomad that had an inspiration in our garden:

“ Her garden of memory:
Here, in this sunny gardenshe rested under the shadows of it’s sheltering trees.
In this lovely garden, by the Ionian sea, she planted a tree for remembrance.
In this quiet garden, flowers bloom and in their blossoming tell a story of love all day long.
Into the quiet hours of the nightwith their fragrance, they tell of Her who loved them most.
The Nomad”

Best Sicilian Regards
Luisa Cacopardo
Assistant Manager

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Reviewed 15 August 2014

This hotel is beautiful. The location is exceptional. The rooms are luxurious and comfortable. We had a great time, except...

Anything related to technology is absolutely awful.

Four examples:

1. Internet costs are very high. And at this level of hotel, shouldn't this be included?
2. Internet keeps disconnecting and is very slow.
3. TV system in room is unbelievably terrible. Unfathomable system, slow, unwatchable and useless.
4. Shared computers in lobby also cost money to use, and they are ancient and not properly set up. It's a joke.

Yes, there are other great reasons to stay in this wonderful hotel beyond technology.

But seriously, in this day and age, in a hotel where every single person staying here has an iPad, and iPhone or a laptop, you just cannot claim to run a 5-star hotel without improving this.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank leoblumarten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa C, Responsabile relazioni pubbliche at San Domenico Palace Hotel, responded to this reviewResponded 20 August 2014

Dear Guest,

let us thank you for your feedback and nice comments you had write on Trip Advisor. Positive and negative comments are very important for us because they let us known something more of our hotel. I apologize for the internet service, we are already on this matter and we do hope to welcome you back with more convenience rate and better power on the net.

Sincerely
Luisa Cacopardo
Assistant Manager

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Reviewed 14 August 2014

What a stunning place!lovely rooms with beautiful sea views, beautiful pool, friendly and attentive staf, great breakfast and location☺ everything is great and we would definitely stay here again in a heartbeat! Pricey but worth every penny

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank kulauzov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa C, Responsabile relazioni pubbliche at San Domenico Palace Hotel, responded to this reviewResponded 20 August 2014

Dear Guest,

Thank you so much for your amazing comments regarding your stay with us at the San Domenico Palace we really appreciate them. We are glad to ear that you spent same unforgettable moment with us further more that you had enjoyed our buffet breakfast and Staff .
Thank you again and best Sicilian regards, we hope to welcome you back soon..

Luisa Cacopardo
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile

Our third stay in four years is as perfect as ever in this truly unique hotel.

The staff cannot do enough to help, the calm ambience reigns at all times and the location is great - just a stone's throw from the bustling town centre the other side of the courtyards and monastery gate.

The staff at reception, restaurant and pool are really first class and indeed everybody from room staff to gardeners and maintenance staff say a friendly hello.

We have stayed around the world in 5 star hotels and without doubt (whilst the air con could probably work a bit better or the pool be little larger) it's one of the best hotels you will ever experience. It's unique - the place itself, a historic renaissance palace, and the staff are incomparable. We hope it never changes......

Rob & Hilary W, London, UK

Stayed: August 2014
1  Thank Rob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa C, Responsabile relazioni pubbliche at San Domenico Palace Hotel, responded to this reviewResponded 16 August 2014

Dear Rob & Hillary W.,
What lovely comments, thank you. We are so pleased you enjoyed our location and especially our service at San Domenico Palace. Our team are all thrilled to receive this wonderful and very encouraging feed back and they were delighted to be able to make a difference.Thank you for your preference, we hope it wont be long until you return to see us all again for the fourth time.
Best Regards
Luisa Cacopardo
Assistant Manager

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Reviewed 11 August 2014

The hotel is amazing. Very well located, just few steps from Corso Umberto, the main street. The ambience of the hotel is great, as well as the staff. Room was large and very well cleaned every day. The atrium is a great place to have some drinks at sunset. I strongly recommend San Domenico!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
1  Thank 411RP1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa C, Responsabile relazioni pubbliche at San Domenico Palace Hotel, responded to this reviewResponded 16 August 2014

Dear Guest,
thank you for your lovely comments. We are so pleased you have enjoyed our location and especially you loved our cloister bar
We look forward to welcoming you back to the San Domencio Palace Hotel again soon.

Best Regards
Luisa Cacopardo
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Domenico Palace Hotel

Address: Piazza San Domenico 5, 98039, Taormina, Sicily, Italy
Region: Italy > Sicily > Province of Messina > Taormina
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Luxury Hotel in Taormina
Price Range: £28 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — San Domenico Palace Hotel 5*
Number of rooms: 108
Official Description (provided by the hotel):
This place is temporarily closed for renovation. Opening date to be announced soon. A LUXURY 5-STAR HOTEL ON THE EAST COAST OF SICILY The San Domenico Palace Hotel sits in a truly magnificent setting that has attracted people from ancient times. A luxury 5-star hotel in an ancient Dominican monastery, it has views over Mount Etna and Taormina Bay on the east coast of Sicily not far from Messina. Countless famous writers, artists and composers, came here to savour this unique spot at the very tip of Italy. ... more   less 
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Also Known As:
Palazzo San Domenico Taormina
Palazzo San Domenico Hotel Taormina
San Domenico Palace Hotel Taormina, Sicily

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