We arrived on the 1st. September 2013 only to find that throughout the week of our stay the hotel was hosting a large conference and the delegates would be occupying large areas of the hotel and its facilities during daylight hours. Also a number of wedding receptions took place during the week, two on one day, with guests occupying large areas of the hotel and restricting where resident guests could go. At no time did the management notify us as to what was going on, or create areas for residents only. The feeling, shared by other guests, was that they did not really care about our comforts. Hotel staff were often rushed off their feet looking after delegates and wedding guests to the detriment of resident guests. On our last night, due to a wedding party taking place in the main dining room the management did not have the courtesy to inform us where we were to dine that evening. Not wanting to appear too negative, it is only fair to say that the hotel does have some wonderful features. Our room was very comfortable and the view from the balcony breathtaking. The pool area is lovely, if not a little difficult to get to. Food quality was just acceptable but not wonderful, especially at breakfast time. Most staff were friendly and provided good service when they were not too busy looking after the needs of non-residents. A weeks stay at the Villa Diodora is not cheap, and therefore it is my view that management need to reflect seriously on how they can make it feel better value for money for resident guests. Management communication needs to improve significantly. At the moment it does not feel like a 4Star hotel.
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- Also Known As:
- Diodoro Hotel Taormina
- Hotel Villa Diodoro Taormina, Sicily