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“Beatiful setting and fab rooms, amazing view from the terrace on Etna and the sea!”

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Hotel Villa Carlotta
Ranked #2 of 87 Hotels in Taormina
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Beatiful setting and fab rooms, amazing view from the terrace on Etna and the sea!”
Reviewed 14 June 2011

Completely loved the place! Rooms are amazing and clean, the bfast was just dreamy, the view from the terrace was like form a postcard, Etna on one side and sea on the other :) Staff was really nice and helpful and the only issue we had was the parking but apparently there is some sort of law when it comes to tourists parking in Taormina so the hotel has a 20e charge for parking and they park your car and when you need it they get it for you. Overall would be back for sure.

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank gejsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (286)
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Switzerland
Level 4 Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 13 June 2011

We stayed here over Easter 2011. Despite the rainy weather, we enjoyed our stay in Taormina very much thanks to the welcoming staff, who made us feel at home away from home, and took good care of us. Wonderful cakes for breakfast at the restaurant with fantastic view (although if must be even better on sunny days!)
Room was comfortable even if small, with a large terrasse overlooking the garden and the Big Blue.
Also recommended to book a table in the evening at the romantic restaurant.
Only a few minutes walk from the city center.

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
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Helpful?
1 Thank AdvisorJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
327 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
Reviewed 9 June 2011

Having searched Trip Advisor for the best place stay in Taormina, we chose Villa Carlotta based on the rave reviews and very nice photos. What a disappointment, awful location, terrible 'wonderful' breakfast that we read about in the reviews.

The hotel is not really a hotel, as we would know it. It is better described as a guest house or B&B. It is situated some 10 or 15 miniutes walk from the town and the walk is uphill along an initial road that is unpleasant as in quite dirty and seeing continuous traffic, with very little pavement areas to protect you. The plot is on a hair-pin bend and the traffic is non-stop, all day and all night. Cars, scooters, coaches you name we saw and heard it.

We were allocated room 201, a suite. Our idea of a our suite is a larger than normal room, with a lounge area. This was a normal size room with a corridor where a sofa and desk were placed. The sofa itself having numerous nasty looking stains on it. Single sink in the bathroom with a shower over the bath. Hardly a suite. Oh and you have to pay for bottled water, nothing complimentary here, as you would get in a hotel.

The terrace was big but the view ...... looking across to another hotel and a partial sea view, albeit some way away from the sea. Looking down you can see the roofs of other building, part of the road where the traffic noise came from, the neighbours yard where the 2 dogs barked from about 8 am, then after siesta started again. To add to the noise there was drilling during the day from a neighbouring building, which we were never informed of prior to the booking or upon our arrival.

We asked to be moved and were promised that we would be shown another room the next morning, this never happened, so we moved on. Please read later the outcome.

There is a small bar and a terrace where you can take breakfast, however the breakfast, unless you get there early, is cold as the 'hot' food is not kept hot as it is simply left on plates on a table. We were not welcomed to breakfast, so we found a table and waited. We were offered coffee and nothing was explained to us in terms of self or table service, what can and cannot be ordered. So we helped ourselves and as said, it was cold, it was poor. The in-room breakfast was 100% better, if only we had known.

The pool area can only be descirbed as basic and lacked any atmosphere. Photos can indeed be deceiving. 12 or so beds, so book early. A small bar with no service, so help yourself and leave a note on the pad. Or if you are prepared to wait, call reception and someone will come from the front desk to serve you. Ice cold pool. Adjacent to the barking dogs one side and driliing the other and below you the traffic.

Simone who greeted us is a very nice lady with a thankless task. We were never offered another room and chose to leave, we went to the Villa Saint Andrea, which was cheaper, a real hotel and fabulous, will make a review later, please read.

When we informed Simone we were checking out, she inisted that we pay for our full stay, 5 nights, despite the fact that we stayed only 2. This was her managers instruction, who rudely refused to speak to us and chose to pass messages via this lady. We agreed to pay 3 and left.

Suffice to stay, we would not recommend this place to anyone and cannot understand how it has such a high rating.

Taormina itself is lovely, do go there.

Room Tip: Do not book this place.
See more room tips
  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
19 Thank WFN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villacarlotta, Owner at Hotel Villa Carlotta, responded to this review, 10 June 2011
This review poses a question: is this person right and the other 99% who wrote rave reviews about Villa Carlotta wrong ? The answer is that by the description of his stay with us we reject it completely as the facts and descriptions do not correspond to reality. We leave Tripadvisor users to compare this review with the last 2011 reviews and get their own opinion.
Kind regards,
Mr. Andrea Quartucci, Villa Carlotta owner and G.M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, Brazil
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 June 2011

We stayed for 3 nights and love this hotel.Location,reception,breakfast on the terrace overlooking the sea...perfect!!The recepcionist are very friendly and provide everything you need.The junior suite is very comfortable,very well decorated,elegant and has a beautiful view!!

  • Stayed June 2011, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marciabn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 4 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 May 2011

Beautiful hotel overlooking Ionian coast. A member of "Small Luxury Hotels of the World." Impeccable personalized service. All staff members speak great English. Incredible Sicilian breakfast buffet and excellent coffee service. Intimate bar with great service, even into the wee hours. Lovely linens. Comfortable beds. Thick plush bath towels. All the luxury amenities you expect in a hotel of this calibre. Highly recommend.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tracycfbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villacarlotta, Owner at Hotel Villa Carlotta, responded to this review, 6 June 2011
Dear American guest,
I would like to thank you for your rave review posted in Tripadvisor.
Ours is not an easy job, but we put the utmost care and passion to make all our guests' stay as unforgettable as possible... after that we finally feel good.
We are looking forward to your next visit,
a special arrivederci from all Villa Carlotta staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 May 2011

Fantastic hotel, sleek and stylish like its owner.

  • Stayed May 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank walnutbread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villacarlotta, Owner at Hotel Villa Carlotta, responded to this review, 19 May 2011
Dear friends from Leeds, UK,
thank you for defining Villa Carlotta as a wonderful hotel and thank you for definying myself elegant !

Kind regards,
Mr. Andrea Quartucci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxfordshire
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 May 2011

My husband and I stayed here for our honeymoon and I can honestly say it is one of the best hotels I have stayed in. Even without saying we were honeymooners, we were upgraded on arrival to a suite with a private balcony, fruit and prosecco for six out of the seven days. The location is stunning, especially the views from the restaurant, the breakfast buffett is incredible and the pool, gardens and terrace are great for sunbathing. The staff were discreet and always smiling and the gentleman on reception was very helpful and friendly. If you are a couple wanting to get away for a relaxing time in the sun then it is perfect.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank LOxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Villa Carlotta

Property: Hotel Villa Carlotta
Address: Via Luigi Pirandello 81, 98039, Taormina, Sicily, Italy
Phone Number:
Region: Italy > Sicily > Province of Messina > Taormina
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Taormina
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hotel Villa Carlotta 4*
Number of rooms: 23
Official Description (provided by the hotel):
Villa Carlotta is an aristocratic 1860 Sicilian villa converted into a luxury boutique hotel in the centre of Taormina at 5/7 minutes walk to the historical pedestrian area of town. Our hotel, member of the Small Luxury Hotels of the World group, is located in a panoramic and tranquil part of Taormina, overlooking the Ionian sea, lush mediterranean gardens, Italy’s mainland coast and on one side Mount Etna, Europe’s highest and most interesting active volcano.You can feel an informal and elegant atmosphere all around the hotel which has been decorated individually by celebrated Italian interior designers making it an idyllic place, ideal for honeymooners or for those looking for romance, relax and good Sicilian food. ... more   less 
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Also Known As:
Carlotta Hotel Taormina
Hotel Villa Carlotta Taormina, Sicily

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