Just returned from a 3 night stay at Villa Carlotta, having read all the wonderful tripadvisor reviews we were really looking forward to our stay at this hotel. In some respect we were not disappointed, we stayed in the tower suite and this room really delivers. It is beautifully furnished and the view from the tower are pretty good. The staff are generally very friendly and helpful.
However there were a few issues which were not quite up to the high standard we had expected.
On the day we arrived we ordered a pot of coffee and some lunch from the snack menu coffee arrived 10 minutes later, but after 45mins still not sign of our snack . It was at this point that a visit to the kitchen was made to find out why the delay. We were very surprised to find that all he kitchen staff had gone home. Mistakes happen and it is how they are resolved that counts, and it is here that we have our biggest complaint. When we spoke to the front of house staff they apologised but did not think it necessary to offer any further conmpensation. Our feelings were that if you fail to deliver a certain level of service an apology is not adequete and compenstaion should be offered.
My other complaint would be in the standard of the coffee served we thought that Scillians would know better than to serve reheated coffee!!!
We also felt that they should let you know when you book that the hotel does not have any parking and that as result you will need to pay 15 Euros a night to park your car.
- Official Description (provided by the hotel):
- Villa Carlotta is an aristocratic 1860 Sicilian villa converted into a luxury boutique hotel in the centre of Taormina at 5/7 minutes walk to the historical pedestrian area of town. Our hotel, member of the Small Luxury Hotels of the World group, is located in a panoramic and tranquil part of Taormina, overlooking the Ionian sea, lush mediterranean gardens, Italy’s mainland coast and on one side Mount Etna, Europe’s highest and most interesting active volcano.You can feel an informal and elegant atmosphere all around the hotel which has been decorated individually by celebrated Italian interior designers making it an idyllic place, ideal for honeymooners or for those looking for romance, relax and good Sicilian food. ... more less
- Reservation Options:
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- Also Known As:
- Carlotta Hotel Taormina
- Hotel Villa Carlotta Taormina, Sicily