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Excelsior Palace Hotel
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Reviews (696)
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All reviewsetna viewriviera travelpool areathe main streethalf boardside sea viewcorso umbertoair conmulti storey car parkreception stafffabulous locationstandard roomroom was largethe cliffup to datesingle roombars and restaurants
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383 - 388 of 696 reviews
Reviewed 17 October 2010

Since there is little to no parking in Taormina, this hotel had the perfect location. It is walking distance to the parking garage and steps from Porta Catania - the main entrance to the city. The accommodations were excellent and the hotel was elegant. The personnel at the hotel were very attentive and helpful and were more than willing to provide directions and advice. The rooms were well decorated and very comfortable. The grounds were outstanding and park-like. The hotel had views of Mt. Etna and the surrounding areas.

  • Stayed: October 2010, travelled as a couple
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2  Thank PJBLTB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2010

We checked in to the hotel on October 7th. It was in the 70's and quite humid. when I went to turn on the AC it didn't work so I called the desk only to be told they shut it down in September but I could have a fan. We had to sleep with the windows open because the room smelled dank. Well there is alot of noise as the hotel faces the autostrada and in spite of it being down below you could hear every truck especially late a night, The mattresses were hard and the bathroom while being modern had a shower that flowed like a drip. Breakfast was good and the staff were helpful. Would I stay there again? Definitely NOT!

  • Stayed: October 2010, travelled as a couple
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1  Thank minddoc47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2010

Taormina in Sicily is a wonderful place to stay this was our second visit. Previously we had stayed at the Hotel Villa Dio Douro and thought we would upgrade on this vacation to the Excelsior Palace hotel. It cost another £600 so we thought we would be getting a 'little more'. Unfortunately we got a lot less. This hotel is graded as 4 star but in reality it is only 3 star and in the food department only 2 star. The biggest problem was that the air conditioning was inoperative and the reception staff would not give an adequate answer to why it was off. This made sleeping very awkward as you couldn't open the windows for fear of being bitten alive by the mosquitos so you either ended up with the sheets as a makeshift mosquito net or put up with the bites and the humidity. A fan was provided but only after asking along with a mosquito zapper but the damage had already been done. Along with this irritant the bathroom (for a 4 star hotel) was entirely inadequate, small, badly painted with streaks of paints running down the tiled walls, chipped tiles and a very grubby shower curtain which showed signs of former mosquitos which had been squished on it! The bedroom (again only upto 3 star) although larger than most Italian bedrooms showed signs of a desperate refurbishment, chipped and dirty furnishings, light fittings loose, grubby arms to chairs etc. The food was definitely not upto 4 star standard it was extremely basic and very repetitive so although we had payed for half board we ended up eating out more often than not an extra expense not needed. Breakfast was the usual cold meats/cheese etc and the only hot dish was bacon & scrambled egg (every morning) which wasn't replaced very quickly once it had been depleted. The staff were friendly though but didn't give us our wake up call on the day of our trip as organised the night before. The bar/lounge area was very pleasant although the drinks were rather expensive nearly 20 Euros for two G and T's (but you did get nuts and nibbles with them). It is in a magnificent setting though but I do believe that the Excelsior Palace is relying on this a tad too much to draw in the customers. Faded grandeur I can put up with if all the other important details that go to making a holiday memorable are also there but in this hotel they were evident in their lacking. Faded granduer sorry more like fading away into obscurity very quickly. If you are visting Taormina either go to the Villa Dio Douro or Jim Kerrs place the Villa D'Angelo or the two new 5 stars the Hotel El Jebel (had a very memorable meal there and was shown round the rooms (fabulous) by the head concierge and the brand new Hotel Metropole. I cannot see the Excelsior being there in another 5 years unless it has a major refurbishment, it's been left behind.

  • Stayed: September 2010, travelled as a couple
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4  Thank bobtail103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2010

This hotel is in a great location. The staff were very helpful and friendly. Our room was tiny, claustrophobic and very outdated. The air conditioning was switched off on the first night in the whole hotel and wasn't switched back on at all during our stay despite requests. It was impossible to sleep given the heat and we were moved to bigger room and given a fan. We sustained many mozzi bites as we had to open the windows. This hotel needs a major makeover to bring it up to date.

  • Stayed: September 2010, travelled as a couple
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1  Thank moira39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2010

Excellent in all respects, half board is very good value & the food excellent, 2nd visit as good as the first

  • Stayed: September 2010, travelled with friends
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Thank BobT48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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