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“Poor value”

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Taormina Garden Hotel
Ranked #38 of 87 Hotels in Taormina
Certificate of Excellence
Cambridge England
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Poor value”
Reviewed 17 October 2013

My wife and I stayed for 2 nighst in early October and were very disappointed
1. Car park is difficult to enter off a very busy road. It is extremely small - you hand your cars keys to a member of staff who then packs your car into the very limited space available.
2. Reception is down an outside flight steep flight of potentally dangerous stairs with no handrails or any other means of support or illumination at night.. When we arrived they were wet and one of our party felt unsafe on them and needed a helping hand down.
3.We had booked rooms 3 months in advance at full price. My wife and I were allocated room 5 which I can only liken to a prison cell. It had one small window which was so high that it could only be opened by standing on a chair. It was impossible to see out of it even when standing on the chair. It had no curtains not that loss of privacy was an issue at that height.
4.The very tired miniscule shower room had no windows or any appaent means of ventilation.
5. My pillow was very lumpy and felt as if it was filled with tennis balls. I didn't discover this until a got into bed so had to get dressed again to go to reception to ask for it to be exchanged and guess what- the hotel had no spare pillows and their solution was to stuff a towell inside the pillow. I would have been out of luck if I had needed two pillows.
6. Bedside light was so dim that it was imppossible to read by it.
7. Ah well they have wifi, lets have a look at that. No - it doesn't extend beyond reception. .
8. Breakfast was minimalist but adequate.

On the plus side apart from the difficulty of entering the car park, the hotel is well positioned close to the beach and a 5 minute walk to the cable car up to the main town.
The staff were very friendly and helpful within their limited resources and have saved this review from giving the hotel 1 star rating.

All in all very dissapointing and poor value for money.

Room Tip: Avoid room 5 and rooms under the car park at all costs and take anti mosquito spray with you.
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RodandMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarioB319, Proprietario at Taormina Garden Hotel, responded to this review, 18 October 2013
Dear Mr/s , Thank you for stayed at the Taormina Garden Hotel.

We are very sorry to read your opinion so negative, and in all honesty I’m not believe that all was bad . So personally I would like to clarify a few points on which they disagree sharply.

Being that Taormina is a busy tourist town and where park is extremely difficult and expensive, We are very lucky to have a private parking totally free. In other hotels charge approximately 10.00 / € 20.00 per day .
We demand the keys of a cars to avoid that customers that are not used to driving on our roads, could damage while maneuvering the other cars.
In the picture you can see very well the stairs, among other things, we consider it our mascot , all customers photographing our stairs because is very special being entirely decorated with Caltagirone ceramics . Considering that you would have difficulty walking the stairs would have had to take care to choose an hotel much more easy to access.
As for the rooms comply with all applicable regulations and standards that imposed by law for the 2-star hotel . The bathroom in reference have a window fitted up the toilet but maybe you haven’t made the case.
I want to clarify that our pillows are in goose down fabric covered anti-allergenic as where used in past time.
The buffet breakfast, contains sweet and savory dishes. Local cheese , ham cooked and raw, salami , mortadella , Yogurt and variety of cakes, marmalades , honey, cookies, biscuits , croissants , mini temptations of various flavors , milk, coffee, cappuccino, chocolate, cereals and much more that I’m not put into the list, all served by competent and professional staff, for a two stars .... the breakfast buffet is richer than the average of category.
The service of free Wi- fi is available in common areas including terraces and reception and is well indicated that it is not available in the rooms , but we're gearing up for that too. Soon possible it will be available in the rooms.
I find it difficult to conceive that everything is in disarray also your description.
I want remind you that we are only two star hotel and anyway from owner I do loading your review. It 's always a good starting point to improve.

Sincerely .

Dario Barona
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Madrid
Level 3 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 October 2013

After reading all the reviews here, I expected much more. First of all, the price is excessive for the quality of the rooms and the installations. The only good thing to mention is the location (walking distance from main beaches in Taormina) and the service as people in reception were very friendly. Rooms are wide, but dirty, old fashioned and our one smelt horrible, as if it had been closed for a year. The smell lasted during all our stay (two days). Bathroom is very basic. The garden is nice, but nothing spectacular. If booking in advance, surely you will find better alternatives in Taormina or surroundings.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 6 October 2013

We had a very nice 4 day stay. Close to the beach and easy to get into Taormina via cable car( only a 5 minute walk)
Simple but comfortable room with good ensuite. Breakfast adequate but good coffee made to order and as much as wanted.very helpful and friendly staff-- made us lunch to take out one day.
Garden is lovely with some interesting trees and nice area to sit and play chess.We would recommend and would go back.
Vick and Chris

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgrade, Serbia
Level 6 Contributor
307 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 29 September 2013

Excellent hotel with a very good location (5 minutes walk from cable car to Taormina). Lovely beach is just 2 minutes away (stairs down), and on the way to the beach is an excellent fish restaurant with local specialties (Il Barcaiolo). The hotel really deserves its name as it is all about beautiful garden, with a lot of trees and flowers. Excellent place to take a rest, have a drink/coffee and read press or surf on Internet. The room was also very good, though the bathroom could see a bit of refurbishment. Excellent breakfast. And finally: great Dario at the reception always there to help – with useful advice on what to do / where to go or helping with parking.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dimitrije56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level 6 Contributor
108 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 30 August 2013 via mobile

What I enjoyed most was its location: just at Mazzaró beach and a short walk to Isola Bella. Easy access to Taormina by cable car or your own car (avoid).

We got an interior room, no view, a bit out dated, so I cannot say I enjoyed the stay 100%. It was a bit claustrophobic. The breakfast is basic. The staff are nice and helpful. The garden offers a nice place for an evening relax (just be prepared for the mosquitos).

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tomaszsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 July 2013

Good:
- location: near the cable car that goes to the center and near beaches. Perfect location
- helpful,kind, and friendly staff, clean
- nice garden
- private parking: hard to use a car in Taormina. Better have a parking place

Bad:
- mine was a very small room. Only good for short stay

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Crikx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 July 2013

We stayed two nights at the Taormina Garden after having spent a night at a more luxurious spot nearby. We were very happy with our choice: couldn't have hoped for friendlier or more helpful service, especially at the very reasonable price we paid. It is a two minute walk from the hotel's peaceful garden to the beach below, and to the very good restaurant Il Barcaiolo on the beachfront. The room was not large but the bed was very comfortable, bathroom spacious and efficient, no problem with noise, AC and wifi worked well. Frankly couldn't have asked for more, well recommended.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zazacarioca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Taormina Garden Hotel

Property: Taormina Garden Hotel
Address: Via Nazionale 155, 98039, Taormina, Sicily, Italy
Region: Italy > Sicily > Province of Messina > Taormina
Amenities:
Free Breakfast Free Parking Room Service Airport Transportation
Hotel Style:
#5 Best Value Hotel in Taormina
Price Range (Based on Average Rates): £
Hotel Class:2 star — Taormina Garden Hotel 2*
Number of rooms: 11
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Also Known As:
Taormina Garden Hotel Sicily

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