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“Not the best Tour”
Review of SAT Group Tours

SAT Group Tours
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US$66.02*
and up
Valley of the Temples and Villa Romana del Casale Day Trip from Taormina
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US$60.02*
and up
Taormina Half-Day Pizza Making Class
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and up
Syracuse Day Trip from Taormina
Ranked #2 of 20 Shopping in Taormina
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Sat Group is the only one in Sicily acting as transportation company, as well as Destination Management Company and travel agency IATA member, specialized in supporting the incoming tourist flow. With over 30000 passengers per year, Sat Group offers the most important multilingual excursions program towards the major Sicilian destinations with guaranteed departure from Taormina area. The excursion's quality is guaranteed by the use of a team of tour leaders and local guides directly trained by the company for every single site.
Reviewed 18 May 2011

We took the SAT tour to Siracusa this past week. It was not the best experience. The tour company is fine, although I will do these type of trips on my own from now on. Besides packing us in tight on the bus I thought the guide and the tour was average at best. The amphitheater was unimpressive compared to Taormina. The city of Siracusa was nice and church was a must see. Take my advice, do this tour on your own so that you can take off back to beautiful Taormina when you choose.

3  Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freetraveller39, Direttore vendite at SAT Group Tours, responded to this reviewResponded 26 May 2011

Dear M-LOhio,
First of all we would like to thank you for using your time in writing a review regarding SAT Group. What we realize from your comment is that you are satisfied with the service offered by our company and we feel, at the same time, that your perplexity is more related to group tours in general. Being a travel agency operating also as a transportation company, SAT Group offers the possibility of private tailor-made tours which are surely more suitable to your vision of tourism. It would have been important, at the booking moment, to clarify your preference in order to offer you the right solution. At the same time, travelling in Sicily on your own is not easy considering that public transportation is not well developed and the information about it is difficult to get. We hope to have the chance to welcome you again and let you try one of our “ad hoc” excursions.
Best regards

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Reviews (286)
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194 - 198 of 290 reviews

Reviewed 11 April 2011

In April 2011 we visited Taormina in Sicily with a group of four adults. We wanted to have a private tour and when we asked our hotel they gave us the name and adress of SAT Group Tours in Taormina. There they arranged a local guide, who himself lived and was born in one of the villages at Mount Etna, and also a driver. We were picked up at our hotel most punctually. Our guide (Alfredo) knew an awful lot to tell about practically everthing concerning Sicily and made the whole excursion most interesting and certainly worth while. This being a private excursion we also took advantage of the fact that we could alter the program to our wishes. The lunch we had that afternoon was the most enjoyable one of all our stay in Sicily, thanks to the advice of Alfredo.
Mount Etna was an unbelievable experience. Like being on the moon. There was some vulcano activity that day and it turns out there was a small eruption shortly afterwards.
The people of SAT Group Tours were most helpful and kind and I can certainly recommend them to anyone.

1  Thank JvZ_Tilburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freetraveller39, Direttore vendite at SAT Group Tours, responded to this reviewResponded 22 April 2011

Dear JvZ_Tilburg,
it is a great pleasure to receiving your enthusiastic mail!
Thank you for describing your private tour by highlighting the positive aspects and factors that determine its strength.
It is good to read that you have had the possibility of spotting some lava flows, very lucky!
Hoping to have you on board again and soon welcoming you back in Sicily, we take the opportunity to send you our warmest greetings.

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Reviewed 18 March 2011

We were disappointed in our tour to Siracusa with SAT. We were assigned to a bus full of German speaking people. There were only five of us who spoke English. The tour guide on the bus was pretty good, but the gentleman who guided us through Siracusa left a lot to be desired. He catered to the German speaking people. He told several of us to go on ahead and he would meet us up top, then changed his mind because of someone who had difficulty walking. We didn't know he had changed his plans and were left to wander on our own until we looked down and discovered where he was. We are 70 years old and had to climb down jagged rocks to get back to our guide. I would not take that tour again.

3  Thank mheine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freetraveller39, Direttore vendite at SAT Group Tours, responded to this reviewResponded 6 April 2011

Dear Mheine,
with great sorrow we read your review regarding our tour to Siracusa on March 17th.
Our company's goal is to fully satisfy our clients expectations and every inconvenience that may occur has to be investigated and explained.
First of all, we have asked explanation to the Head of Local Guides in Siracusa regarding the matter and he has told us that on that day the designate local guide was Mrs Eva who has somebody on the group having problems in walking so all the schedule has been conditioned by this fact.
That is the first point we do not understand, since on your review you are mentioning a gentleman and not a lady as local guide.
The fact that the majority of the group was German speaking is not for our company a criteria to change the carrying out of the tour's schedule, that means that our aim is to offer the same quality and quantity of explanation in German and English.
Many times it happens that the majority of the clients is English speaking and the minority is German speaking.
In this specific case, we do believe that the inconvenience that has occured to you is due to a misunderstang of communication between the guide and you. I am sure that the guide should have been clearer, but we are also sure that there was not any intentionality of giving a partial service towards the English clients. We are very sorry about what happened and we will do our best to do not make this happen again. We always try to increase the quality of our service and use the clients feedback as an precious instrument of improvement.
Thanking you for your comments, we wish to have you onboard again in the future.
Best regards from Taormina

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Reviewed 18 January 2011

I took a very well run and organised excursion to Etna with my family. Coach in good order, guide very efficient. Very interesting, rewarding and exhilarating. We very much enjoyed Taormina, but this excursion was the highlight of the trip!

Thank Gr00by
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freetraveller39, Director of Sales at SAT Group Tours, responded to this reviewResponded 20 January 2011

Dear Gr00by,
with great pleasure we read your review regarding your excursion to Etna with our company.
We are always aiming to reach the gratification of our clients, believing that our daily work is rewarded by the positive feedback.
Working hard and making somebody happy is the best prize for us!
Thanking you for your comments, we wish to have you onboard again in the future

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Reviewed 15 November 2010

We bought an excursion by boat to the jetset island Panarea north of Sicily. Wonderful visit on an interesting small island. The scoop was Stromboli where we had time to a lovely walk, a bath on the black volcanic beach and a pasta dinner in the sunset.

The day ended on sea where the boat gave us the most fantastic view over the vulcano in constant eruption. Wow!!!

This trip made us buy more excursions with SAT to Siracusa and Etna... Absolutely worth all the money...

3  Thank Danishviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freetraveller39, Director of Sales at SAT Group Tours, responded to this reviewResponded 22 November 2010

Dear Danishviking,
it is a great pleasure to receiving your enthusiastic mail !
Thank you for describing our tour by highlighting the positive aspects and factors that determine its strength.
It is good to read that you have had the best explositions, very lucky!
Hoping to have you on board again and soon welcoming you back in Sicily, we take the opportunity to send you our warmest greetings.

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