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Residence Il Casale
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Reviews (68)
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Reviewed 27 June 2007

Il Casale is a lovely, relaxing retreat, but it is far more rustic than the website suggests. Our apartment was quite large, with a bedroom, living room/dining room, full kitchen and two bathrooms. The bedroom had a double bed (really two singles pushed together) plus another single bed, antique dresser, chest and wardrobe. In the living room, a large sofa, dining table for 3, small TV with satellite but no video or DVD player, and assorted antiques. The kitchen was outfitted with a full gas cooktop/electric oven and small refrigerator, a few pots and pans, and some cooking utensils. Each bathroom contained a toilet, sink and shower, but no bathtub. On the grounds you could enjoy a clean, spacious pool, a garden area with chairs and tables, picnic and barbecue facilities, and a laundry room (washers only, no dryers but drying racks).

Our major complaint was that, contrary to their website and the information on Venere, there is no internet anywhere on the grounds, wireless or otherwise. When we asked about the internet, we were told they could not understand why the internet was not working and perhaps it was due to the weather. We had to go to the hotel next door, which is owned by the same family, and even there the wifi did not always work, but they let us use their computer. (When the wireless service does work, the charge is exhorbitant, but they gave us a reduced price after our complaints.)

Although the staff, both at Il Casale and Villa Baldelli, were extremely nice and helpful, the hotel did not provide what we felt were an appropriate level of supplies for a residence where people stay for several weeks. For example: They did not supply dishwashing soap, sponges, or paper towels for the kitchen, nor sufficient quantities of toilet paper and soap for the bathrooms, which we had to purchase ourselves. The maid service is once per week although you can arrange and pay for more frequent cleanings. However, when the apartment was cleaned, the soaps that were there were taken away, no new soap was left, and the sponge that we had purchased for cleaning the bathrooms was removed. This may have been an oversight and when we brought the office’s attention, we received a new sponge and two or three small packs of soap. There were extra pillows and blankets, but no extra towels. We were surprised to find there were no basic food supplies other than salt and pepper: no oil, sugar, coffee, spices; the cooking utensils were absolutely minimal (for instance, no spatula, slotted spoon, paring knives, plastic containers—essential things for cooking). The buildings, which date back to the early 1800s, are quaint but the plumbing system needs major work (the drains never stopped gurgling and popping), and, given the lack of windows, the only way to get light and air into the apartment was to leave the doors propped open. This, of course, meant major problems with flies and mosquitoes. The heating did not seem to work, either, which was needed at night even in early June. The original terracotta tile floors look beautiful, but you can hear every footstep of the people above you, which were sufficiently loud as to wake us up during the night and early every morning, and we’re both sound sleepers.

Il Casale is close and convenient to Cortona, assuming you have a car, as well as many other tourist attractions in Tuscany and Umbria. It's a good deal, since for the price of a small room at an inexpensive hotel – 100 euros a night -- you can get yourself a large apartment with kitchen. The photographs online are a bit misleading, so know what you’re getting into: this isn’t a luxury resort by any stretch; it’s a rustic retreat.

  • Stayed: June 2007, travelled as a couple
    • Value
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    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank DCDolcevita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpiritofCortona, reception at Residence Il Casale, responded to this reviewResponded 6 September 2007
Google Translation

With reference to your comment we would like to explain you the following points as we believe that the satisfaction of our guests is vital in our sector.
First of all the internet connection, we are very sorry that it did not work during your stay but I can assure you that it was because of the weather, in fact, as you already know the signal comes from the hotel next door and a rainy weather can cause problems not only here, in our residence, but it is a very common thing everywhere. In other periods none of our guests has ever complained.
Secondly, as for the foodstuffs you mentioned (such as olive oil, sugar, coffee spices etc) we would like to inform you that we are not obliged to provide them, and on the contrary -according to the latest hygiene rules- we are not allowed to provide it, sometimes when the packaging is well maintained and not damaged we leave them available for the following guests inside the apartment.
Moreover our residence has Self-Catering apartments –as mentioned on the web site venere----- which means that the supplying of soaps and foodstuff is on the back of the customer also because we cannot know the single needs of our guests, however as you could have seen we provide basic things at the arrival but generally speaking we are not in duty bound to do so.
Furthermore, the reception is open both in the morning and in the afternoon in order to help our customers in everything the may need, therefore, if you had problems you should have mentioned them to our staff always at your complete disposal.
As for the other problems you had, such as the gurgling of the drains, the noise of the footsteps and heating etc. we are sorry to learn it now and only throughout the comments posted on Tripadvisor an an other site. If you had communicated them at the beginning of you stay we would have given you another apartment and we are sorry also to inform you that only you complained about all those lacks in our service in fact all the other guests have had a pleasant stay.

Your sincerely,
The Staff
Residence Il Casale


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2007

Beautiful location for touring Tuscany. We loved the amenities - pool, kitchen,laundry. The location is walking distance to grocery and hike to Cortona. Train station is nearby. We appreciated the general quiet atmosphere and rustic surroundings. Would reccomend this location to anyone interested in touring Tuscany with a few days to soak in the sun by the pool.

Stayed: May 2007
Thank ShanaPVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2007

I had a wonderful experience at Il Casale villas. The owners were friendly and the grounds were beautiful. It made for the best trip to Italy. The pool was immaculate and open for swimming at all hours. The rooms were spacious and fully equipped for cooking.

Stayed: May 2007
Thank andreavirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2007

My wife and I stayed here in may 2007. We were looking for a place that had a country feel with some piece and quite and near to a town. Our stay here did not provide any of this. Don't believe the advert of 3km to Cortona, it's more like 5km and the local taxi service was a rip off at €30 return. (However, they were very punctual and friendly).

We obviously were the first of the season and the villa seemed as though it had not seen fresh air in months and were greeted with scorpions (that’s what they looked like) and Geckos in the house, that was nearly enough to send my wife packing.

Unfortunately, the pool did not open until the day before our departure, but it did not look very inviting, the poolside furniture had seen better days, never mind the dirt of the water.

The villa we stayed in "Glicini" was next door to the boiler house and after three sleepless nights with the noise of the boiler, we asked to be moved, I have a little Italian so was able to make myself understood. Unfortunately, the reply was "if we had mentioned it earlier they would have moved us but because we were only staying a few more nights, it was tough".

Overall, it could be a good place if they maintained it a bit better and for us anyway, we did not get the friendly service that other reviewers have voiced. maybe it is better in the high season. Avoid villa "Glicini"

  • Stayed: May 2007, travelled as a couple
    • Value
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    • Check-in / front desk
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Thank ItalianFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2006

We spent 3 days and 2 nights at Il Casale and had a delightful time. We were travelling with our 15 year old son and 17 year old daughter, so having the extra space of a spacious 2 bedroom apartment was a welcome treat from hotel rooms. The villa was beautiful, the rooms were clean and nicely decorated, and it made a perfect way to have a Tuscan villa experience. The grounds were lovely and it was fun to come back and hang out at the pool in the afternoon. The best part of Il Casale was getting to know the owners, Vittorio and Alessandra. They were very friendly, helpful, and went way out of their way to make us feel welcome. Allessanda was delightful and was always available to help and Vittorio even took us on a tour of his vineyard and gave us a bottle of wine! It was a great location for taking side trips (we loved Cortona, Assisi, and Siena) but a car is difinitely necessary. We would definitely return to Il Casale!

  • Stayed: June 2006
    • Value
    • Rooms
    • Cleanliness
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6  Thank bcb10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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