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“New Management dropped the quality”

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Hotel Home Florence
Ranked #85 of 421 Hotels in Florence
Certificate of Excellence
Los Angeles, California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“New Management dropped the quality”
Reviewed 5 June 2013

Stayed in this hotel for many days

Previous management used to appreciate the loyalty of the customers, but the new management is not happy with loyal customers

New management put prices up for 10-30 Euros which is significant difference if you are booking more than 3 rooms

Unfortunately us as a company will have to back up as for ourselves the price difference is significant

Even though our staff has always been happy to stay in this hotel, and I am quite sure that even some of them left great feedbacks, but for us as a company and business it is very important the appreciation of loyalty and regular business

However for couples and families this hotel is ideal, even though it is a bit far from center, but still it only 5 Min walk to Santa Croce, and maybe 10-15 minutes to Ufizi

Breakfast is good, but only if they are not busy or fully booked

I will be coming back as individual probably, but unfortunately as business we are not interested any more

Hope this feedback will help some readers to make up there minds and maybe will help management to review there business plan

Room Tip: great place to stay if you have cash to splash
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavio_Ottanelli, Direttore generale at Hotel Home Florence, responded to this review, 31 July 2013
Dear Alexis, thanks for keeping on choosing our hotel! Thanks also for writing your useful review. We are actually really used to take care of all our guests especially when they are repeaters! What you write sounds really weird! Do not hesitate to contact us directly for any kind of assistance!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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622 reviews from our community

Traveller rating
    250
    226
    78
    48
    20
See reviews for
51
356
29
73
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 June 2013

We have been upgraded to the loft suite with terrasse! the view over Florence was amazing the bedroom was as usual very tidy and spacious!

The style is amazing, the bedding is very confortable, and the bathroom was outstanding!

Unfortunately the quality of the service decreased significantly with the new management and new staff, Indeed the breakfast buffet wasn't topped up quickly enough furthermore we asked to book for the mid season and the staff couldn't do any gesture as the management seems to not value our loyalty (in the last 2 years we spent more than 21 cumulated days in this hotel)

Overall it is a very good experience, and would definitely recommend this place for a romantique vacation in the amazing city of Florence!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank Y D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavio_Ottanelli, Direttore generale at Hotel Home Florence, responded to this review, 31 July 2013
Dear Guest, We thank you for your loyalty and for your nice review! We promise that we do our best to satisfy all our guests and if they are loyal guests, even more! Waiting for you to come back for another superb stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 June 2013 via mobile

Stayed with my parents and family, was an amazing stay, the hotel staff couldn't do more for us, my mum has coeliac and the staff especially went out their way to provide service and cater for her, would definitely recommend to stay

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavio_Ottanelli, Direttore generale at Hotel Home Florence, responded to this review, 31 July 2013
Dear Paul, we are happy to read your nice comments! Thanks! It’s good to know that we have been able to satisfy all your wishes! Come back soon for another fantastic stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 May 2013

Our 2-night stay with the hotel was ok and could have been better. The taxi from the Firenze SMN train station took about 10-15 mins to get to the hotel. The hotel’s white look was as advertised, from the walls to the furniture. The dining area looked great with its all white furnishings. It all went downhill when we checked in our room on the first floor. As soon as we entered, it smelled of fresh paint. TV service was supposed to include premium channels but the cable wire wasn’t even plugged into the cable box. I notified reception about it and I was told that they would contact a technician to have it looked at and installed. Needless to say, the tech never came so we were reduced to watching Italian shows with no English option. Mind you, our stays in Rome had premium cable service with English options so I found this off-putting. As we were about to go to sleep, the room suddenly reeked of cigarette smoke. We found this strange because the windows were closed and it seemed like it was coming from the air conditioning. I called reception and the guy comes into the room and tells me that he didn’t smell anything. I didn’t want to call the guy a liar because it was so evident that there was a smell. He kept telling us that it couldn’t be smoke because there is no smoking in the hotel. Thank you, Mr. Obvious. Suffice to say, our room situations left a bad taste in our mouths. Continental breakfast was just ok. I would think twice booking with the hotel again and recommending it to others. C rating.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank flipluva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavio_Ottanelli, Direttore generale at Hotel Home Florence, responded to this review, 31 July 2013
Dear guest, thank you for staying at Home Florence and for writing your review that is very useful to us in order to understand our guests’ point of view and keep on improving. We are very sorry and sincerely apologize for any inconvenient you may have suffered during your stay. We really hope you’ll be back one day for a definitely better experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turin, Italy
Level Contributor
135 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 21 May 2013

The small hotel is located not too far from the University library, along the Arno river. Three floors, some thirty rooms.
Easy walk to main squares and monuments (quarter of an hour), in a green area.
Modern design decoration, natural wooden floors, natural textiles, white oversize furniture.
The room is a little small.
Very pleasant breakfast with special juices, home made biscuits and cakes, salty appetizers.
Staff is friendly and available.
Internet very slow,

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lapatriarca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavio_Ottanelli, Direttore generale at Hotel Home Florence, responded to this review, 8 June 2013
Dear Guest,
thank you for choosing us and for taking your time to share your experience at Home Florence Hotel.
We are glad to know we were able to satisfy your expectations.
We would be really happy to have the opportunity to show you other kinds of room such as the Deluxe or Prestige, bigger than the Classic ones. We hope to welcome you again at Home Florence Hotel soon!
Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 May 2013

My husband and I recently stayed here for 3 nights during a trip to Italy and had a good experience. The hotel is very modern and has a cool design, but it's still typical European - not great shower, small room, etc. The breakfast was great, and they offered us coffee when we arrived early afternoon. The fitness center was small but adequate.
The walk to 'downtown' Florence was about 10 minutes, and wasn't too much of a burden. The hotel is on the river, so we would often walk along the river to get to the center of town.
I would recommend this hotel to anyone looking for a nice place to stay in Florence a little bit outside the city center.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavio_Ottanelli, Direttore generale at Hotel Home Florence, responded to this review, 8 June 2013
Dear Jessica
Thank you for sharing your experience, your feedback is very important to us.
We are glad to know you enjoyed and appreciated your stay at Home Florence Hotel.
We hope we will have the chance to welcome you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Potenza, Italia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 May 2013

Nice stay at the hotel for 1 night in May 2013. Everything is white and it looks really nice.
Comfortable bed - Sky TV available.
The shower is open and after it the water was going out from the bath but excpet this all the rest is perfect.
Very good breakfast with very tasty cakes.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank josiowolny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavio_Ottanelli, Direttore generale at Hotel Home Florence, responded to this review, 8 June 2013
Dear guest,
we thank you for your reference and compliments. We are happy to read that your stay in our hotel has been nice and comfortable and that you appreciated our breakfast so much.
We hope to welcome you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Home Florence

Property: Hotel Home Florence
Address: Piazza Piave 3, 50122, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #85 of 421 Hotels in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Home Florence 4*
Number of rooms: 39
Official Description (provided by the hotel):
Welcome to Home Florence Hotel, nice and cozy villa just by Florence downtown! White though apparently pure and simple is the color including all the other colors. When crossing crystal a white light beam turns out into a rainbow unveiling its hidden complexity. At Home Florence you can experience the same shy and composite sophistication. Modern design characterized by pure and perfect elements sweetly melts with the elegance of an historical Florentine palace. The result is an harmonious balance of lounges and decors where white with golden details is the predominant color.Home Florence is located along the Arno River in the very heart of Florence historical center, close by the main tourist attractions of the city such as Basilica di Santa Croce, Ponte Vecchio, Duomo di Santa Maria del Fiore and Uffizi Gallery. ... more   less 
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