jacuzzi! £190-£120 hotel lovely breakfast ok but bread very small hard to toast. Slightly awkward sitting with strangers around a table for breakfast. Staff very informative about jacuzzi an made it out to be a big deal for them to fill and prepare as it takes 2 hours. I wouldn't be so apologetic if I knew it costs €190 and why would they moan so much about it you'd just get it done wouldn't you? We then reserved it a second time and said to leave the water in as we used it the night before it was an issue again to reserve it although we only wanted to watch the sun go down on the terrace as it was a good view. However not to our surprise the jacuzzi was empty we tried to fill it ourselves but didn't work so we just watched the sun go down and that was that. When we checked out in the morning James had a feeling that we would be charged for the jacuzzi as the booklet never mentioned any price but never mentioned it being free either. So the total for the 3 days stay city tax was €24 which is also ridiculas and then another €120 for the jacuzzi €148 for something we never knew we had to pay for. So I refused to pay it and the man behind the desk was very sarcastic in saying in response to my I wasn't informed of any price ' I don't think so Madame' although he knew himself that the 2 times I asked him he never said anything. So on I went to get him to call the manager who wasn't in who informed me that it's an extra room that they obviously need to charge for. So I said well not one price was mentioned the numerous times we asked to reserve it so how are we meant to know. Someone stayed an extra two hours to fill it. Would that matter if I was paying €190 for it? Why mention that? Why was it such a berdun to use. She then said sarcastically its our fault. Yes it is and ill wait here until its removed. I left the hotel only paying €24 city tax. Ruined my Florence experience
- Official Description (provided by the hotel):
- Welcome to Home Florence Hotel, nice and cozy villa just by Florence downtown! White though apparently pure and simple is the color including all the other colors. When crossing crystal a white light beam turns out into a rainbow unveiling its hidden complexity. At Home Florence you can experience the same shy and composite sophistication. Modern design characterized by pure and perfect elements sweetly melts with the elegance of an historical Florentine palace. The result is an harmonious balance of lounges and decors where white with golden details is the predominant color.Home Florence is located along the Arno River in the very heart of Florence historical center, close by the main tourist attractions of the city such as Basilica di Santa Croce, Ponte Vecchio, Duomo di Santa Maria del Fiore and Uffizi Gallery. ... more less
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