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“Poor, Contemptuous Service”

Osteria Dell'Agnolo
Ranked #827 of 2,722 Restaurants in Florence
Price range: US$22 - US$36
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Local cuisine, Child-friendly
Dining options: After-hours, Dinner, Lunch, Breakfast, Reservations, Takeout
Neighbourhood: San Lorenzo
Glasgow, United Kingdom
Level Contributor
3 reviews
“Poor, Contemptuous Service”
Reviewed 27 February 2012

As a group of eight students, the waitresses were completely ignorant towards us throughout the entire meal. The carafe of white wine served was completely watered down, one lasagne still frozen at the base and 2 main courses only turned up after we questioned the waitresses twice (we eventually cancelled the 2 mains 45 minutes later, being fed up by this point and they surprisingly were served after we asked for the bill). Some meals were actually tasty but not worth the effort of the whole experience.

The manager eventuallly did refund us the two mains and we reluctantly paid for the rest, including the compulsory 2 euro sevice charge each.

  • Visited February 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Drooo13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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659 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Charlotte, North Carolina
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Fabulous dining experience”
Reviewed 16 November 2011

The food in this restaurant was magnificent!!! The fettucini alfredo was the best we ever had.So incredibly creamy. The steak was so tender you can cut it with a fork. All the food was amazing and I should know because of the 7 nights in Florence we ate there 5 of them. The service and attention given by the staff was remarkable. They made you feel like their family with their Italian hospitality and generosity . When we told them it was our anniversary they went above and beyond to make our evening special. I would highly recommend this establishment to any, and everyone, who visits Florence.

  • Visited November 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
26 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Great food, was there 3 days in a row!”
Reviewed 3 November 2011

Found this gem along one of the crowded street after visiting the Duomo. The restaurant's exterior decor attracted us and we decided to try out the food. All the food that we had here was great! We were in Italy for 8 days (3 days in Florence) and the food here was one of the best. We liked the food so much that we had our dinner here for 3 nights! Tried the fried pigeon, spaghetti, seafood pasta, orange duck, pizza, wild boar etc etc. We will be going to Florence again in March 2012 and we will definitely be here again!

  • Visited April 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank WanderLex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Great pizza and house vino”
Reviewed 26 September 2011

Stubbled across this one and were lured in by window display. Seated inside as raining outside, but decor was fabulous and kept us entertained until our meal came. Great wood fired pizza!good value for money.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Terese W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
19 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Good value, good food, good service!”
Reviewed 15 September 2011

We stumbled by this place and were drawn in by the menu outside that had appetizer, meal and glass of wine for about 13-15euros. Our meals were large and tasty, I had a proscuitto pasta to start (that was definitely a meal in itself) followed by another 'meal' of pork and potatoes, as well as a glass of wine. My boyfriend had a salad and seafood pesto pasta with a glass of beer (substituted for the glass of wine advertised)
There was more than enough food and it was good food as well.
The waitress was very attentive. We chose to sit outside (in the sweltering heat) but there was an option of sitting indoors with A/C.
I believe there was a fee added on to the price ( that they described as a city tax), I think about 1-2 euro?
Overall (especially after experiencing other Italian restaurants and service), I think this restaurant was good value and good service.

  • Visited August 2011
    • Service
    • Food
Helpful?
2 Thank travellingtammi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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