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“not quite as good as it thinks it is.”
3 of 5 bubbles Review of Il Salviatino

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Il Salviatino
Ranked #87 of 421 Hotels in Florence
Certificate of Excellence
Reading
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“not quite as good as it thinks it is.”
3 of 5 bubbles Reviewed 29 July 2011

Florence is a delight, and this hotel is nearly wonderful, but.....
We had too many (albeit minor) niggles, that would be disappointing in cheaper and less aspiring hotels; room not made up at 4pm, shower tiles needing repair, limited access to the (beautiful) veranda because of a large 'event'- no doubt to further publicise the hotel, etc. Maybe I sound unreasonable- but remember the size of the bill!
The 'ambassador' idea is fine, but we ended up dealing with 5 different people over three days; not really the personal service they claim.
Grounds are beautiful (but too many weeds in the formal areas). Views over Florence make the location perfect.
Acid test- sorry, but when we go back, we'll try another hotel.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank GrumpyMe55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ebortolato, Direttore at Il Salviatino, responded to this review, 12 August 2011
Dear Sir, Madame,

Thank you for your comment with regards to your stay at Il Salviatino. We have taken into serious consideration all the point listed and I would like to apologies with you for not being able to make your experience an exceptional one.

I will be grateful if you could contact me directly and for taking the time to share with me your thought, so please find herewith my details:
simone.giorgi@salviatino.com
+39.3491261906

Kindest Regards,

Simone Giorgi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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714 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
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English first
Nashville
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 27 July 2011

This hotel is fabulous in every way. The restoration of this 15th century palazzo has been done to perfection. You are greeted as you arrive by name and enter into a gorgeous library. There is no traditional "front desk" so you feel like you are an invited house guest at a villa. My room was large and the firnishings very chic. I especially loved the TV in the mirror. Free internet service made keeping in touch with home easy. The shuttle down to the city was easy and convenient so don't let the location in Fiesole deter you at all. The views are breathtaking!

  • Stayed April 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Trvlstrp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 17 July 2011

There is much to praise at Il Salviatino but much to criticise. We visited in July with our children who were given room 28. The smell on entering the room was unpleasant - not a smell coming from the toilet more the drains. The hotel was full so a room change was not possible so we agree that they would put up with the odour and sleep with the windows open. The hotel promised that our bill on departure would reflect the situation. Sadly it didn't - the proposed discount going no where near far enough to compensate for the mutliple mosquito bites suffered by our children who with hindsight should not have been asked to put up with the awful smell and the easy access afforded the mosquitos. On a more general note the views are indeed stunning and the building itself impressive but as a fellow guest said "style over subtance" sums the hotel up. The pool is small and the adjacent areas shabby with limited numbers of loungers and umbrellas, uneven paving sliding down a shallow incline all accessed from a very dusty main drive. Service is OK but the lack of a front desk makes finding someone to help a challenge on occasions. The food is of a good standard but it does tend to arrive at the table bordering on cold particularly if there is a breeze and you are sitting a distance from the outdoor kitchen. Even the staff in more candid moments are prepared to admit the hotel falls short. All in all a rather dissapointing experience.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MJGtraveller9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ebortolato, Direttore at Il Salviatino, responded to this review, 12 August 2011
Dear Sir, Madame,

I would like to thank you for taking the time to share your thoughts about your stay with us, and I'm sincerely sorry that you left with the sensation that your family has not been taken care properly.

I will be grateful if you could contact me personally and give me the chance to talk to you further.

Simone Giorgi
General Manager

simone.giorgi@salviatino.com
+39.3491261906
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
warsaw
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 16 July 2011

We stayed 3 nights at Il Salviatino. This is a beautiful place, very elegant, great decoration, very stylish... The park is fantastic, the personnel, for most of them, is really nice and professional for most of them.

Now a few things to improve as this hotel is still quite young (1 year only):
- the cuisine is the weak point of this hotel, as americans would say, it taste like chicken... too bad being in italy!
- the cleaning is strangely organized and they have a bad habit of putting your clothes in your luggage.... please fold them and leave the on the bed.
- the rooms are nice but can be small
- piano at the restaurant at lunch and dinner until midnight is too much... luxury is also about enjoying quietness moreover in such a beautiful setting
- organizing large event (150 persons) during high season is a bad idea, think about your guest paying +600 EUR/night... not fair !

Now, I am sure that they will improve a few things. for sure we will go back there for our next trip to Florence hoping that they will correct the above issues.

PS: great treatments at the SPA!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lebuchin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park City, Utah
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 14 July 2011

At our first glance we wove up a long and winding driveway adorned with beautiful sculptures and gardens.Set in an idyllic setting high in the hills above Florence we were welcomed by the wonderful staff at Il Salviatino.

From the minute you arrive you are greeted by the staff .They are there to cater to your every want and need while not being intrusive.
We were lead to our charming room tastefully decorated with a spectacular view of Florence.
It was then we learned we had our own private service ambassador Leno.

Leno was so kind and knowledgeable and made arrangements for a private tour of Florence and he coordinated many other things for us during our stay.

The Spa and Pool go hand and hand with all of the other amenities of the hotel.

Dining at Il Salviatino is another 5 star culinary experience.
Everything is so fresh with an artful presentation.
At ever meal the chef sends out a tasters surprise .
While dining under the canopy and looking out at the gardens Il Salviationo has once again exceeded our expectations.Music .
The piano music set a lovely ambiance for dinner and drinks.
During our 3 day sojourn we listened to him every night.

I can not say enough nice things about this hotel and their extraordinary staff and Gm Simone Giorgi.
I am back home now and still dreaming about the homemade croissants , food and impressive wine list.
Yes I am well travelled and this is by far the best hotel I have ever stayed in.
One last thing.
The shuttle service is a nice addition .
On the hour it takes you into Florence .

Do your self a favor and stay at the grand hotel.
I will be back !!!!!!!!!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LynnMariePC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 12 July 2011

Very disappointing stay. We were expecting so much more after reading other traveler's reviews but instead could not wait to check out. First day we had lunch tomatoes were served that were basically white with no taste and mozzarella sliced from a roll that you could buy at any American 7-11. Breakfast would be delivered in segments, hot iced coffee, cold regular coffee, sugar forgotten etc. Nothing we asked for was every delivered without many trips to kitchen. Staff was lovely and sweet but useless. Rooms were very dark as well as hotel. No warmth, no charm and NO CONCIERGE. When we made dinner or lunch reservations they would book at wrong restaurant and then deliver someone else's confirmation to our room. I could go on but out of time. Stay at Villa Sant Michelle.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Superposhtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ebortolato, Direttore at Il Salviatino, responded to this review, 12 August 2011
Dear Sir,

I'm deeply sorry to learn that your stay at Il Salviatino has been so far from your expectations and I apologies for any inconvenience you experienced with us. Most of all, I apologies if we didn't understand that something was wrong and didn't assist you properly.

I will be grateful if you could contact me to talk to you in person and I leave you my contact details:
simone.giorgi@salviatino.com
+39.3491261906

Warmest Regards,

Simone Giorgi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
113 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed 11 July 2011

We chose Salviatino for our special occasion based on Tripadvisor reviews. It lived up to its very high reputation.
20 minutes from the airport and snuggled into the hillside with spectacular views over Florence. Exceptional service, no front desk, relaxed greeting with a glass of Prosecco and a slow tour of the hotel before being guided to our room.
Location fantastic, only 15 minute shuttle to and from the centre of Florence every hour. Hotel restaurant outside on the terrace, overlooking Florence, piano playing for background music every day. If there is a better setting, I have yet to see it. Food of the highest quality, table visited by chef every evening. On our last day we chose to have lunch at the hotel - Sunday Buffett which was exceptional (I didn't see it advertised anywhere). Starters included oysters, pasta, fish and the widest range of deserts you could imagine. Needless to say our weight on the return flight was significantly more than when we arrived.
We had half board, hotel provided dine around option as a substitute for evening dinner - great to eat out at no charge !
Room was ok, we had a delux room that was a bit small although the high ceiling made it feel larger.
Service was exceptional, always plenty of staff available and very willing to help your stay comfortable. We had a problem booking the tourist attractions direct (pre booking is a must) but when we arrived at the hotel they resolved everything. We should have used them in the first place.
Great swimming pool (although some beds were reserved by staff but not used !). Not a problem just surprising for a 5 star hotel.
Special mention for Stefan and Emma who couldn't do enough..

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank londoneagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Il Salviatino

Property: Il Salviatino
Address: Via del Salviatino, 21, 50137, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Florence
#22 Romantic Hotel in Florence
#51 Luxury Hotel in Florence
#55 Family Hotel in Florence
#92 Business Hotel in Florence
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Il Salviatino 5*
Number of rooms: 44
Official Description (provided by the hotel):
This award winning luxury hotel, located on the rolling hills of Fiesole, offers the most spectacular views of Florence. Accommodations range from the Villa Rooms, the Green House Suites and our Signature Suites. Each offer a very different experience but all have inspiring views of either our private park, the Tuscan landscape or the famous Duomo view of Florence. Guests will enjoy a la carte breakfast, wi-fi, parking, in room movies, in room coffee and tea making facilities and hourly shuttle service (15 minutes) to the center of Florence, all complimentary. Our service philosophy is all about creating unforgettable experiences for our guests in an informal setting. Our guests consider the Hotel, the Villa, their home away from home, a tranquil haven after a day of exploring Florence or the Tuscan countryside. The Spa offers four treatment rooms, each with its own steam shower, and a dedicated team of therapists specializing in aroma therapeutic relaxation and anti-aging treatments, a fitness center with the latest in Technogym equipment and our pools overlooking the Tuscan countryside. Our kitchen is dedicated to locally sourced Italian cuisine and can be enjoyed in either the library or on our terrace overlooking Florence. Innovative, creative and unpretentious. ... more   less 
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Also Known As:
Il Salviatino Hotel Florence

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