We booked Hotel Il Salkviatino under the impression it was a luxury hotel. Though the hotel's pictures are stunning, unfortunately "luxury" was not.
The Bathroom was clean and big enought the only things is that there was no amenities ! You have to ask several times to get some shampooing or soap !!!
The pillows in the room are not good, they just go flat once you sleep on them. Heating was also another problem. Although the radiator worked well, it was not enough to heat the whole room. Bring your flashlight with you because the rooms are very dark !
The service was very very poor. Apparently they were understaffed. Service must be severly reviewed, especially the very rude behaviour of the front desk staff.
And if you see a strange man with a motorcycle helmet on the head lying around in the hallway, do not be afraid, it's the general manager! very class
This is definitely not a five star hotel. This is the only time we have ever complained about a hotel it was that disappointing. One thing is for sure, we will never forget our stay there ! never !!!
- Official Description (provided by the hotel):
- This award winning luxury hotel, located on the rolling hills of Fiesole, offers the most spectacular views of Florence. Accommodations range from the Villa Rooms, the Green House Suites and our Signature Suites. Each offer a very different experience but all have inspiring views of either our private park, the Tuscan landscape or the famous Duomo view of Florence. Guests will enjoy a la carte breakfast, wi-fi, parking, in room movies, in room coffee and tea making facilities and hourly shuttle service (15 minutes) to the center of Florence, all complimentary. Our service philosophy is all about creating unforgettable experiences for our guests in an informal setting. Our guests consider the Hotel, the Villa, their home away from home, a tranquil haven after a day of exploring Florence or the Tuscan countryside. The Spa offers four treatment rooms, each with its own steam shower, and a dedicated team of therapists specializing in aroma therapeutic relaxation and anti-aging treatments, a fitness center with the latest in Technogym equipment and our pools overlooking the Tuscan countryside. Our kitchen is dedicated to locally sourced Italian cuisine and can be enjoyed in either the library or on our terrace overlooking Florence. Innovative, creative and unpretentious. ... more less
- Reservation Options:
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- Also Known As:
- Il Salviatino Hotel Florence