After our stay we happened to channel surf to a British TV travel show that featured this hotel., which came to the conclusion that Il Salviatino was not worth it. As with the show review, there is much to like here, especially in the restaurant, but the team's style falls flat in implementation. Here's our take as to why.
The idea is compelling. No front desk, no hotel accouterments, few rules... as if you were visiting the Villa in yesteryear. On check-in you are greeted like a distinguished visitor and shown to your room. When you check out, they just come to say goodbye, discretely slipping you the bill. If you want a romantic dinner on a remote patio--no problem. If you want a particular dish not on the menu, just call down and (if possible) they get it for you.
Where this breaks down is that you don't know the price for things until later. I suppose talking price would destroy the illusion here, and at this price-point if you have to ask... it is too much. But still we found this uncomfortable, and especially so when we saw the bill! Very similar to the hosts in the TV show: opulent, yes; worth it, not even close. The management should try Eagle's Nest in New Zealand to see how this is done properly.
A major problem is that everyone seems so high-concept here, so impressed with themselves, that nobody seems to care about the "little things". The result is a series of gaffs, catastrophes, and missing details large and small... well documented by other negative reviews here.
The particular complaint we can add is the insufferable habit of staff treating complaints as psychological rather than actual. If you complain, they will sympathize with you and "treat your mood", rather than the problem. This, at least for us, was guaranteed to make our mood worse. The employees here seem like hapless sympathy cartoons. Their hearts will bleed over the slightest complaints, but they won't (can't?) fix anything. In our opinion, this is the major problem with Il Salviatino.
To give a hotel this gorgeous a 2 is about as low as we can go. We advice is not to stay here unless money is no object whatsoever and you want to see a goofy take at an un-hotel.
- Official Description (provided by the hotel):
- This award winning luxury hotel, located on the rolling hills of Fiesole, offers the most spectacular views of Florence. Accommodations range from the Villa Rooms, the Green House Suites and our Signature Suites. Each offer a very different experience but all have inspiring views of either our private park, the Tuscan landscape or the famous Duomo view of Florence. Guests will enjoy a la carte breakfast, wi-fi, parking, in room movies, in room coffee and tea making facilities and hourly shuttle service (15 minutes) to the center of Florence, all complimentary. Our service philosophy is all about creating unforgettable experiences for our guests in an informal setting. Our guests consider the Hotel, the Villa, their home away from home, a tranquil haven after a day of exploring Florence or the Tuscan countryside. We also offer the Spa at il Salviatino with dedicated products from Dr. Vranjes, one of Florence's most exclusive perfume houses, a fitness center with the latest in Technogym equipment and our pools overlooking the Tuscan countryside. Our kitchen is dedicated to locally sourced Italian cuisine and can be enjoyed in either the library or on our terrace overlooking Florence. Innovative, creative and unpretentious. ... more less
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- Also Known As:
- Il Salviatino Hotel Florence