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All reviews free glass of prosecco steam room deluxe room five star hotel fabulous hotel quiet side street free mini bar our honeymoon happy hour every evening turn down service perfect location city break would highly recommend this hotel ponte vecchio major attractions the heart of the city
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Reviewed 5 April 2013

Stayed here on our honeymoon 21st to 23rd March. Staff very helpful. The spa area was superb and great when you book for exclusive use - champagne and strawberries laid on.
Bed very comfortable, room on 3rd floor facing street, Although on saturday night there was a booming soubnd system from a bar down the street, the sound proofing is so good you barely hear it.
Aircon very good and noiseless.
The only downside really is the bar area / relax area. Just a bit plasticky and bright and they really should remove the large tvs on the wall - it's not a sports bar. Could altogether be made more cosy.
But other than that highly recommended.

Date of stay: March 2013
  • Trip type: Travelled as a couple
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Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 11 April 2013

Dear Guests,
thank you so much for your positive review and are very happy you enjoy the stay with us.
As for the music in the square, which is beyond our control, as already said in a previous review, we have contact the Autorithy in order to control.
We wish you all the best and remain with our Best Regards,
antonio pellegrino - general manager

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Reviewed 2 April 2013

The hotel has an excellent location for exploring Florence. Staff are friendly - especially in the breakfast room where they are very welcoming. We had a delux room - not in the tower. It was a fair size with a very large comfortable bed. The bathroom was big with bath and shower. The room is nice and clean. The spa is a welcome treat after walking round the city. We received some added extras, as it was our honeymoon, of a bottle of prosecco on arrival and a free mini bar which was very welcome! We were also given an Easter egg as it was Easter which was very good. The evening menu is more limited in choice but the orange duck is excellent and you mainly want to be eating in Florence anyway.

I agree with some other reviews that it is maybe 4 star not 5. I think if you are in a tower room it is 5 star. The pictures of these rooms looks very good. We were not in a tower room and while the room was very nice and comfortable it lacked character or the 'wow' factor of some other 5 star hotels. Would suggest booking tower room to get best of the hotel.

The staff at reception had some good local knowledge and recommended some good local restaurants. On one occasion the restaurant no longer existed or was not where indicated to us on the map. When we wanted to leave Florence for the day we were first told to drive but actually the train was the easiest and cheapest option. It would have been helpful to have been given all the options. There is a computer with free Internet access which is helpful for finding out any information about Florence or Tuscany. We weren't told at check in about the city tax which was disappointing.

Breakfast has a range of choices and is in a comfortable setting. Agree with other reviews that prices for items off the menu were very expensive but we never found any need to use this and found plenty to eat from the buffet choices. Enjoyed the option of strawberries and cake for breakfast!

The location is excellent for exploring Florence.

Room tip: Book a room in the tower
Date of stay: March 2013
  • Trip type: Travelled as a couple
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1  Thank Likessomeluxury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 11 April 2013

Dear Guests,
we thank you for your positive review even if we realized that you were not fully satisfied and we are sorry for this. As for the room, we only have 27 rooms, classic, deluxe, tower deluxe, junior & suites and are very different each other even if all of them are fully furnished. Inside the tower we only have 4 rooms and is valid the rule that is better to book such in advance.
As for the city tax, it was introduced more than one year ago, this is why for us become normal not remind our guests.
We hope you will visit us again and maybe staying in another room you will give the 5th star.
All our best regards,
antonio pellegrino - general manager

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Reviewed 28 March 2013

This is a lovely hotel. We had a three night break in Florence and were beautifully looked after during our stay. The room was spacious and spotless as was the bathroom. Breakfast was copious and delicious and the staff friendly and helpful. They discovered it was my husband's birthday and gave us a bottle of champagne on ice to enjoy in our room - a real treat. We did not use the spa so cannot comment on this facility. The hotel is very centrally located, walking distance from the station and many of the wonderful museums and churches. We took a guided walking tour and pre-booked our visit to the Uffizi from a booth in the side of the 'Granary' - well worth the few extra euros. A local bus ride (either 12 or 13 from outside the station) to the view point above the city was great. Do visit the British Institute - a terrific organisation - who put on lectures and films.

Room tip: Although our room was overlooking the street, it was beautifully quiet.
Date of stay: March 2013
  • Trip type: Travelled as a couple
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Thank Judy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 15 April 2013

Dear Judy W,
we thank you so muche for your wonderful review and are very happy you enjoy your stay with us. As you describe, we try our best to look after our guests in differnt ways.
We hope to welcome back and meanwhile we wish you all the best,
antonio pellegrino - general manager

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Reviewed 28 March 2013 via mobile

A great hotel with very helpful staff, great central location.

Rooms were spacious and clean; breakfast was good, had a choice of scrambled eggs& bacon as well as cereal , fruit and yoghurt.

I would suggest anyone considering this hotel, should request a court yard room instead of street facing, as friends I was travelling with , had to move rooms, due to a bar on the square playing loud music at the weekend, dj was outside in a gazebo until the early hours.

I would definitely recommend this hotel , and if I was ever , back in Florence , would definitely stay there again.

Date of stay: March 2013
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1  Thank UK1London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 11 April 2013

Dear Guests,
many many thanks for your positive review. We are really very happy you enjoy your stay and for recommend us to other guests.
As for the music, which is beyond our control, we have already informed the autorithy in order to control.
We also really hope to welcome back, get in touch with us,
all our best,
antonio pellegrino - general manager

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Reviewed 21 March 2013

This is a great hotel. It's located centrally in Florence, close to the Duomo, the Uffizi, the Ponte Vecchio and also within walking distance of the Santa Maria Novello railway station which is the main transfer from Pisa Airport. The staff were great - bright, helpful and friendly. The spa in the basement is good, though the jacuzzi could have been hotter. The buffet breakfast is excellent. It is a truly lovely hotel and perfect for a few days doing the galleries in Florence. We warmly recommend it.

Room tip: Room 402 is the only one with a balcony, but it faces backwards. If you want to look out over the street, specify this.
Date of stay: March 2013
  • Trip type: Travelled as a couple
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Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 11 April 2013

Dear Guest,
many thank for your positive review and for recommend our hotel to others which is the best important thing for us, there is no better way of advertising than how the guest does.
Than you so much, we wish you all the best,
antonio pellegrino - general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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