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“Great location”

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Golden Tower Hotel & Spa
Ranked #15 of 421 Hotels in Florence
Certificate of Excellence
Swansea, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location”
5 of 5 bubbles Reviewed 13 May 2014

This is a lovely hotel - near to all places of interest, shops, restaurants, a few minutes away from the bridges. The staff are all very friendly and helpful and Fabiola in the bar is delightful. Guests were treated to an early evening glass of Prosecco. The room was very clean with fresh white bedlinen and a spacious bathroom. I would definitely recommend this hotel - it has a comfortable feel about it - I cannot fault it.

Room Tip: We slept at the front of the hotel and nonetheless found it to be very quiet
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this review, 28 May 2014
Dear Diane S,
thank you very much for your positive review and in particular Fabiola will be very happy to read her name. She just joined us a month ago and are very proud of her.
We look forward to welcoming back and in the meantime we wish you all the best,
antonio pellegrino - general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,139 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Fort Worth, Texas
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 5 May 2014

This is my second time to stay at the Golden Tower in Florence and I was impressed the first time, hence my return. This visit is disappointing. Air conditioning is limited and the room too warm to allow for good rest. Internet intermittent. Great location, but not responsive service to correct air conditioning problem.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LSPen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this review, 6 May 2014
Dear LSPen,
thank you for your review and, believe us, very very sorry for the inconvenient you had with the air conditioning in your room.
As for the wifi, to be honest, it seemed it worked, as any guests complaint about that. Anyway, we will check carefully.
Hope to welcome back.
best regards,
antonio pellegrino - general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunstable, England
Level Contributor
166 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

We chose this hotel based on the good reviews on Trip Advisor and we were not disappointed. We chose a deluxe room which was small but beautifully formed. There was a large leather winged chair, a dressing table with chair, wardrobe and a small upholstered bench at the end of the bed with 2 bedside tables. The window was quite narrow but tall and did not let a lot of light in. The bed was super comfortable and we enjoyed the use of the free mini bar, tea and coffee making facilities and a wonderful turn down service at night. We requested a quiet room which is exactly what we got, it was so peaceful. The room was spotless and although we never saw any of the cleaning staff they were certainly doing a super job. If I had to make a suggestion it would be for more storage in the bathroom as there was only 1 small shelf, but we managed. The bathroom was large and there was a huge walk in shower with a choice of rain shower or normal shower. The toiletries were exquisite. The towels were huge, fluffy and monogrammed as was the bed linen and the crockery at breakfast. We enjoyed a complimentary glass of Prosecco and nibbles most evenings and Sergio looked after us very well. We had a bottle of Prosecco sent to our room as we were celebrating our anniversary which was very much appreciated. The breakfast was very good with plenty of choice, served in the bar area which was very comfortable and a beautiful room. There was also a very pretty living room. Special thanks to Elisa who over saw our visit and was always very friendly and helped us to print our boarding cards, without her we would not have been able to manage as the computer was not what we were used to, I think it was an Apple Mac. This hotel really is worthy of it's high rating and is located perfectly for exploring Florence. I would recommend that if your budget allows then up-grade to a larger room but if not the deluxe rooms are lovely. Unfortunately we didn't have time to visit the spa so make sure you have enough time to do so as there was a special offer for a massage.

Room Tip: We chose a quiet room but there did not seem to be any noise at the front of the hotel. Up grade if...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SueG56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this review, 6 May 2014
Dear SueG56,
many many thanks for your positive, wonderful and detailed review. We are very glad you enjoyed your stay with us and your comment encourage us going on this way and doing much better.
All our Staff and I hope to welcome you back in the near future and in the meantime we wish you all the best,
antonio pellegrino - general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highland Park, Illinois
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

Again hats off to trip advisor! Wonderful hotel in the very heart of Everything (Ask for a room off
the street) Breakfast was delightful and filling. Stayed 4 nights and came back 2 weeks later for another stay

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nigel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this review, 6 May 2014
Dear Nigel K,
many thanks for your positive review, we are very glad you spent wonderful time with us.
Hope to welcome back in the near future,
we remain with our best regards,
antonio pellegrino - general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 April 2014 via mobile

My wife and I have just returned after spending seven days in Florence where we were celebrating my wife's birthday! We chose the golden tower as it was very close to all of the attractions and it has a uniqueness as a hotel. The hotel is very modern and the tower room we stayed in had a very large jacuzzi and had a beautiful marble bathroom which was kept immaculately clean.
The staff at the hotel were its main positive point, Elisa was our main point of contact and she was very knowledgeable about excursions and was very personable and friendly. But that was the same for all of the staff!
As we were on holiday it was a bonus to have breakfast served until 11am and the buffet was a help yourself affair with eggs, sausage,bacon plus fabulous fresh fruit and pastries.
Nothing was to much trouble and we even had pizza lat one night as we were late returning from a day trip.
A small negative was the music which could be heard coming from Just down the road but this seemed to be due to the Easter holidays.
To sum up a five star hotel with excellent staff and spotlessly clean, we would definitely stay here again. Well done to the management and your very wonderful staff!

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Markjhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this review, 6 May 2014
Dear Markjhall,
many many thanks for your more than positive review. We love our job, it could not be different, and review like yours make us feel very proud of it.
Thanks again and hope to welcome back very soon,
best regards,
antonio pellegrino - general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

I have recently returned from a 4 night stay at the Golden Tower Hotel with my partner. The location is perfect and within walking distance to all of the major tourist attractions within the city. The rooms are tastefully decorated, I was in room 502, the rooms are immaculately maintained, the housekeeping team do a fantastic job along with all of the staff in the hotel. The reception team were professional, attentive and efficient and the waiter/waitress service at breakfast were friendly and very helpful. The breakfast was delicious with a varied menu and the sitting area was beautifully set out. I have already recommended this hotel to friends who are visiting Florence in October and will without doubt return to this hotel. The bottle of champagne delivered to our room on the last night was a lovely surprise and a nice way to end what was a lovely trip. Small tip, the deluxe room/upgrade include unlimited use of the spa and also includes the use of the minibar and is well worth the money. The free wifi is also a great benefit.

Room Tip: I was on the 5th floor and the rooms were a good size. I was at the back of the building and therefo...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this review, 27 April 2014
Dear Allison D,
we thank you very much for your wonderful positive review. We are utmost glad to hear you will come back for sure in October and we really look forward to welcoming back as the wish of any hoteliers is to have "repeater" Guest.
Thanks also for having detailed our services, we have appreciated it very much.
Thanks again,
all our best regards,
antonio pellegrino - general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

Great location, the staff was excellent
Breakfast was very good.
I was in Florence for business meetings and I found it perfect as it's in the heart of Florence but without any noices.
I hope I could go back there soon.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silvia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this review, 27 April 2014
Dear Silvia M,
we thank you very much for your positive review. We are glad you enjoyed your stay at Golden Tower Hotel & Spa and hope you will come back but for leisure and for more days.
Thanks again and best regards,
antonio pellegrino - general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Tower Hotel & Spa

Property: Golden Tower Hotel & Spa
Address: Piazza Degli Strozzi 11r, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Florence
#10 Romantic Hotel in Florence
#12 Luxury Hotel in Florence
#32 Family Hotel in Florence
#36 Business Hotel in Florence
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Golden Tower Hotel & Spa 5*
Number of rooms: 27
Official Description (provided by the hotel):
The newest boutique hotel settled in the heart of Florence at the side of the historic Palazzo Strozzi, suggests a new vision of luxury: a wonderful spa and a very joyful Health and Beauty center, Heavenly beds and the latest hospitality technology. Benefits of traditions plus the modern world solutions.The Golden Tower maintains luxury habits exploiting new service standards. ... more   less 
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Also Known As:
Golden Hotel Florence

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