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“Perfect hotel to stay in”

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Golden Tower Hotel & Spa
Ranked #16 of 410 Hotels in Florence
Certificate of Excellence
Reviewed 30 August 2014

My fiancée and I stayed in this hotel for 8 nights.
The staff were extremely courteous, sweet, and very helpful!!
The location was perfect and our room was beautiful with a nice marble bathroom.
The bed was unbelievable, we slept great!!
The staff were all extremely nice and helpful. Elena at the front desk helped me with a problem with my boarding pass, ALL the receptionists were wonderful and helpful.
How can I forget Veronica who had my decaf cappuccino waiting for me every morning she was there.
The buffet breakfast was great from sausages to champagne.
We look forward to our return to the Golden Tower Hotel andSpa
P.S. The Hotel was the cleanest I have ever been in. Spotless!!

  • Stayed: August 2014
    • Value
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Thank Webgd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonioPellegrino, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 18 September 2014

Dear webgd,
thank you very much for your very positive detailed review. We are very glad you spent wonderful time with us and your review, which was great, as it has been focused on various aspect & services of our hotels encouraging ooll of us doing always much better.
Thank you so much,
antonio pellegrino - general manager

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405 - 411 of 1,286 reviews

Reviewed 29 August 2014

I always knew that Italian hotels give themselves Stars, to This hotel left us absolutely speechless.
I ready the reviews on TA and we booked two days in that hotel via a partner site, they took a full payment with no possibility of refund. We arrived at this place and straight away i smelled a rat. The breakfast area looked like it was Not part of the new refurbishment, the A/Cs were old, the furniture was even older.
We proceeded to the room and i wanted to cry, my husband just started laughing at how much of a crook place it was. Bare in mind, the management (very nice btw) upgraded us to a Better room, and what we saw made us change our plans completely.
The cracks on walls, a very dirty moist carpet, dirty walls.....What kind of blind person called this a 5 star hotel?
The writing "LUXURY" under the name is literally a laugh in the face.
They gave us two separate beds although we are a married couple. That night we did not sleep, the old AC was making a loud cracking noise and the smell of old clothes was so present we kept spraying perfumes.
Apparently, they think if they put Etro shampoo and conditioner in the bathroom, and a real leather pouch for notes in the room that will be what it takes to makes it a luxury hotel.
ANyway, we asked for the money back, they said NO! Well, we expected it.
We DID not stay another night in that ****hole (excuse me i struggle to call it any other name) and changed our tickets and left home.
AWFUL, dreadful place.
The only good thing about it is that it was next door to Hermes and Loro Piana, i.e. in the middle of a good shopping spree.

p.s. i am uploading pictures so that people see what in fact this place is.

  • Stayed: August 2014, travelled with family
    • Value
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10  Thank Sofya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonioPellegrino, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 8 September 2014

Dear Sofya D,
Thank you for your review. Where to start....for us too. You booked on internet (not with us) the day prior your arrival date one classic room for 2 nights. We change the room but probably you decided already to leave one day before and you asked for refund. Now, your review is the result for the fact we decided not to refund!
Nowadays, Guests use Tripadvisor just to "revenge" and not for a constructive way. This is unfair!!
Golden Tower has only 27 rooms, not 1000, and of course we couldn't have all 27 with queen size bed.
Are all our guests blind??? I don't think so!
Best Regards,
antonio pellegrino - general manager

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Reviewed 21 August 2014

Stayed at this hotel in May 2014
Ideal location, we got an upgrade on check in which was a first for us.
Room was lovely, very spacious over two floors, not that we spent much time in it - really just for sleeping and getting ready.
Breakfast was good in the morning.
Staff very helpful and always available with suggestions.

  • Stayed: May 2014, travelled as a couple
    • Rooms
    • Cleanliness
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1  Thank Betty2011London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonioPellegrino, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 23 August 2014

Dear Betty2011,
we thank you veri much for posting a positive review and are more than happy you enjoyed your stay at Golden Tower Hotel.
Hope to welcome back very soon and in the meantime we wish you all the best,
antonio pellegrino - general manager

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Reviewed 17 August 2014

Wonderful hotel in a terrific, central location. Terrific staff, friendly and helpful. It remains our top choice hotel in Florence. I would highly recommend this hotel for individuals, couples and families.

  • Stayed: September 2013, travelled with family
    • Value
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1  Thank Joe V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antpell, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 21 August 2014

Dear Joe V,
many many thanks for your "terrific" review. We are more than happy to read you had wonderful experience in our hotel. All of us thank you and wait for your next visit.
All our best regards,
antonio pellegrino - general manager

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Reviewed 16 August 2014

For all you American tourist that's thinking of staying here and you're used to the "American" definition of "5 star luxury" -- St Regis / Four Seasons / Mandarin Oriental / Andaz quality of hotel luxury, STAY AWAY FROM HERE!!! 1. wifi is nonexistent! Yes, think dial up quality! 2. Staff: snotty as hell. For a moment I thought I was back in Paris since they're rude and smiling is not in their vocabulary! 3. front door pinned my mom twice and guess what the front desk people did... NADA!!! No apology or didn't even ask my mom if she was okay. Yup, 5 star right? 4. The room that we booked... supposedly a double suite felt like a standard! Oh, there's no cold water, pure scalding hot water! 5. The stupid tv won't turn off! If you turn it off, it automatically pops back to their stupid hotel informercial. The security lock in our room is busted. We asked to get it fixed, never came. 6. Their "free" breakfast is not up to par for a 5 star! Overall, seriously -- run, run far far away from this dump. We had no choice but to stay here... we couldn't move elsewhere since the St Regis and the Four Seasons are both booked and this was unfortunately a credit from her previous business res.

Please, do yourself a favor, don't stay here! False advertisement at its purest form! Look me up at Yelp, I keep it real and this is as real as I can get with this crappy place!

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
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4  Thank Shiloh_Green
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonioPellegrino, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 29 August 2014

Dear Shiloh_Green,
if I were one of the 629 guests (98%) who have written thier "positive" reviews, I would feel offended! Are you sure that everyone has had a blunder ??
It wouldn' t have been better write a constructive review rather than offend everybody who work here?? It wouldn't have been better ask for the manager on duty instead of revenge writing unreadable review? (also on Yelp)
Why didn't you mention that at chek-in (very late) we realize that your forgot to book your parent's room and fortunately we were able to accomdate them???
However, we believe in our job and we will continue to do it with passion as witnessed by our Guests.
Best Regards,
antonio pellegrino
general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

My husband and I stayed at The Golden Tower and Spa for 3 nights.
We chose the hotel based on Tripadvisor reviews. They could not have been more accurate. The excellence in care began when I called to discuss the accommodation options. The front desk staff were friendly, helpful, patient and fluent in English. Our room was very large with a separate
foyer; immaculate, refurbished and although facing the side/back, had a view of the sky. The AC was powerful, important since Florence is very hot this time of year. Breakfast was delicious. Special thanks to Veronica for preparing a tray of espresso to take to the room, Matei for helping us with the schlepping, and Elena for working feverishly to arrange a trip to the countryside.
We cannot wait to return to the Golden Tower!!!

Stayed: August 2014, travelled as a couple
Thank mifuneket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 13 August 2014

Dear mifuneket,
all of us and in particular the people you named thank you very much for your positive and detailed review.
We try to be perfect, sometimes we succeed.
Even us, we cannot wait to welcome back and in the meantime we wish you all the best,
antonio pellegrino - general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014 via mobile

Loved this place, the city, the location, and this hotel. A 10 or less minute walk from the train station is a plus. Everything about the hotel is great. Walked all over the place around this hotel like plaza de LA signora and duomo. Lots of restaurants close by as well as great shopping. Hotel staff very courteous and helpful. I loved this place. Only one small problem no iron but the manager personally explained to me it's against Italian law to have an iron in the room for safety reasons. Other than that it couldn't have been better. HIGHLY recommend this hotel.

  • Stayed: June 2014
    • Value
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1  Thank Ali Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Golden Tower Hotel & Spa, responded to this reviewResponded 13 August 2014

Dear Ali Z,
many thanks for posting a positive review on Trip and are really happy you spent wonderful time with us.
Hope to welcome back very soon, in the meantime we remain with our best regards,
antonio pellegrino - general manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Tower Hotel & Spa

Address: Piazza Degli Strozzi 11r, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Florence
#10 Romantic Hotel in Florence
#13 Luxury Hotel in Florence
#32 Family Hotel in Florence
#36 Business Hotel in Florence
Price Range: £203 - £471 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Golden Tower Hotel & Spa 5*
Number of rooms: 27
Official Description (provided by the hotel):
The newest boutique hotel settled in the heart of Florence at the side of the historic Palazzo Strozzi, suggests a new vision of luxury: a wonderful spa and a very joyful Health and Beauty center, Heavenly beds and the latest hospitality technology. Benefits of traditions plus the modern world solutions.The Golden Tower maintains luxury habits exploiting new service standards. ... more   less 
Reservation Options:
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Also Known As:
Golden Hotel Florence

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