I agree with most of the positive posts - great location, room decor hotel etc.
I originally booked a classic double. When I arrived the person who was in the room before me had been smoking and it still smelled bad. Initially, the hotel offered to have the cleaning staff air out the room and use air spray. I made it clear that was not an acceptable option. The hotel happily offerd to put me into another room. I think they gave me an upgrade (in terms of room size) because the room was much bigger. It was beautifully decorated, comfortable bed, great linens, bathroom etc. Really top notch.
I did not use the spa facilities.
For thos planning a their trip to florence, I highly recommend you reserve your museum tics ahead of time. There's a small service fee but it's worth it in terms of saving time having to wait in line. During busy times you may wait in line for a couple of hours. We reserved tics for uffuzi and the academie (david). the number is 39 055 287 860. you can do it the same day.More