The hotel did not meet my expectations at all. First of all, when I arrived it was overbooked and my room was not available. Finally, when I got a room it was very small with a window looking at a dirty wall. Prison would have better conditions than this place. The hotel restaurant that was recommended by the hotel administrator, served a poor choice of meals. I was wondering at the end of the dinner if my guests and I would get some kind of food poisoning there.
Unlike other places in Italy where I stayed before, this place was not equipped with friendly staff. Any comments or requests were taken quite aggressively by the hotel management. Just to conclude, I would not recommend this hotel to anybody who wants to have pleasant memories from their trip to Florence.More