Beautiful hotel in great location. This was the only place in our two week trip (five hotels) requiring advance non-refundable payment at the time of booking. When we checked in, the desk confirmed our advance payment. The next morning when we stopped at the front desk the clerk apologized and admitted she had mistakenly recharged our credit card for the full amount and offered to make a deposit into our checking account. Because no one travels with checks in Europe and we had no idea what our "bank routing number" was they wanted us to send them the info when we got home. We didn't wish to leave Italy with this unresolved and asked to speak to the manager, which they wouldn't do. They insisted it was "impossible" to credit our AMEX (where the double charge existed). After an hour on the phone to AMEX in a three way conversation, it seemed temporarily resolved. However when we returned home the double charge was reposted. We appealed to AMEX and "won" but meanwhile had wasted an hour of our vacation in Florence & more time on return to the US.
On the plus side, the room was very quiet despite a rowdy fesival going on outside. Very modern appointments, though with bizarre electical wiring (no switches turned on what we expected and the only outlet their hairdryer would plug into was in the bedroom under a dark desk you had to reach on your hands and knees.
- Official Description (provided by the hotel):
- After a careful renovation, HOTEL OROLOGIO**** is a Luxury Contemporary Hotel situated in the heart of one of the most important squares of the historical center of Florence, walking distance from the magnificent artistic attractions in Florence.Completely renovated, the hotel has 49 rooms of various types, some of which offer a wonderful view on the city's main attractions: Piazza Santa Maria Novella, the Medici Chapels and the Dome of the Cathedral of Santa Maria ... more less
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