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“Excellent hotel with perfect service”
Review of Hotel L'Orologio

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Hotel L'Orologio
Ranked #48 of 410 Hotels in Florence
Certificate of Excellence
Reviewed 13 May 2014

The position could not be better, the staff is very nice, prices fair and the hotel is simply excellent. It is the hotel to remember and the hotel to recommend. It is not easy to find what could be improved but at the end perhaps they could work on the breakfast as the choice could be wider.

Room Tip: on the top level
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  • Stayed: May 2014, travelled as a couple
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Thank Matjaz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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405 - 411 of 1,319 reviews

Reviewed 11 May 2014

My partner and I stayed at this hotel for 3 nights and found this hotel to be one of the best ran and appointed hotels I have ever stayed anywhere, and I have travelled extensively. From the moment you arrive the front desk staff greet you with warmth and friendliness and are accommodating at all times totally professional. The rooms were perfect in every word clean fully appointed with free wifi and very tastefully decorated. The hotel location is perfect with all major attractions within walking distance. Superb buffet breakfast although the bread was disappointing a suggestion to management to have crusty rolls and better selection of breads if you want to win hearts. If you intend coming to florence guarantee this hotel reigns supreme

Stayed: May 2014, travelled as a couple
1  Thank thai-riffic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orologiofirenze, Resident Manager at Hotel L'Orologio, responded to this reviewResponded 15 May 2014

Dear Guest,
Thank you for this lovely review on the Hotel L'Orologio.
We are very proud to read your kind words.
The whole team at the Hotel will be happy to know that you found L'Orologio "reigns supreme". We are pleased that you enjoyed the style and location and had a chance to experience our breakfast and we took good note of your suggestions about it.
we look forward to your return in the near future.
With best wishes.

Pierluigi Sassano
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

I am sitting in the hotel room writing this review (10 AM). The hotel has construction going on in floors above us and you can hear ALL THE NOISE. I called the front desk. They told me that the nearby building is undergoing some work and they will try to get them to stop the noise. Liars! The noise is right above us - not a different building - and its getting louder. It now seems like as if its right outside our door.

Room Tip: Don't book this hotel till their renovations are done.
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  • Stayed: May 2014, travelled as a couple
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7  Thank S G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orologiofirenze, Resident Manager at Hotel L'Orologio, responded to this reviewResponded 12 May 2014

Dear Guest,
We are always very glad to reply to our guest review and accept all our guest suggestions to improve our level of service.
We work hard all day since we opened few years. Our personnel are trained to provide top-quality assistance and this kind of review is not representative of our usual high levels of service.
Sometimes it is very hard to find the right words to reply to something so far from reality and incomplete.
There are no construction going on in any part of the hotel, there are no renovation in progress or anything like that at L'Orologio. What happened at 10 A.M. that morning for few minutes is the following. I rembember exactly what happened because as soon as you have informed the reception about noise I personally went to double check not only in the floor above but also in the one below yours. Definitely there were noises so immediately I called our Maintenance Manager (an Engineer) to understand the origin of such unexplained noise. what we found out was that someone in the building adjoining the hotel was doing some works. Then we told you about that and, also if it was something did not depend to us, we offered you to move to another room with a free upgrade to a Junior Suite on the floor above you and you accepted with pleasure and you also had the chance to verify there were no construction work in progress. Now we received, with extreme surprise, this review we really do not understand. It is not our habit to lie but to solve, as in this case, any unexpected problem in the best and quickest way to satisfy our valued guests.
We hope to have the pleasure of having you as our guest again to provide a true "L'Orologio" experience.
Kind regards

Pierluigi Sassano
Resident Manager

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Reviewed 5 May 2014

The hotel is very well located, it is 5 minutes away from both the main railway station and the Duomo. The staff is very helpful, friendly and organised. Room 306 was good and decorated to a high standard, although the plumbing was a bit noisy, this didn't spoil our stay. (On occasion, it sounded as though it was raining in the room!). The room has a view of the adjoining building, but we weren't concerned about this, as it is a city centre hotel. Wifi is available to guests and we used it in the room without a problem.

Breakfast is great with plenty of choice; it is served in a breakfast room located on the 4th floor which has a nice rooftop view of the square. We also used the bar, the drinks were good...cocktails were 9 euros each and served with bar snacks. The olives were particularly nice and we polished off the lot!

Overall, I enjoyed my stay very much and would not hesitate to recommend the hotel.

Note for disabled guests: There are 2 or 3 steep steps to the entrance of the hotel. Once inside the hotel has a lift to other floors. This is quite small, but could probably accommodate a manual chair. The breakfast room, although served by a lift has a step at its entrance.

  • Stayed: May 2014, travelled with family
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Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orologiofirenze, Resident Manager at Hotel L'Orologio, responded to this reviewResponded 7 May 2014

Dear Guest,
we would like to thank you for you review on TA.
We are glad you enjoyed your stay with us expecially our location, the high standrd of the room and Our Bar de L'O. Yes! Our olives are special! We buy directly from a small farm that procude them since 1890. We also thank you for your kind words about our Breakfast serverd in the panoramic hall on the 4th floor with the amazing view of Santa Maria Novella's.
About the notes for disable we would like to inform you and the other guests we have a side hotel entrance with no steps and our three different lifts are all tested for wheelchair access.
At the same time we took good note about all your suggestions and we will discuss with the maintenance and the property.
Looking forward to welcoming back at L'Orologio soon,
Kind regards

Pierluigi Sassano

Resident Manager
on behalf of Claudio Delli, Managing Director

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Reviewed 1 May 2014

Lovely hotel with very attentive staff. We had a room on the top floor which had gorgeous views, although the free wifi didn't seem to reach well so I had to use that downstairs in the lounge area. THe bar was great, the breakfast room was beautiful. Close to the station and close to the duomo - perfect.

  • Stayed: April 2014, travelled as a couple
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Thank Sydney983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orologiofirenze, Resident Manager at Hotel L'Orologio, responded to this reviewResponded 6 May 2014

Dear Guest,
thank you for taking the time to leave this review following your visit to L'Orologio Hotel. We are pleased that you enjoyed your experience in the Bar de L'O and in our panoramic breakfast hall.
We look forward to your return in the future.
Kind regards,

Pierluigi Sassano
Resident Manager

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Reviewed 26 April 2014

Beautiful lobby and excellent bar and breakfast. Good location for all sights an train. Junior suite was a little small for us so would get larger suite next time. Bathroom was spacious but overlooked atrium in a weird way which other reviews have mentioned. Would stay again

  • Stayed: May 2013, travelled with family
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Thank drosenb722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orologiofirenze, Resident Manager at Hotel L'Orologio, responded to this reviewResponded 6 May 2014

Dear Guest,
thank you for taking the time to leave this review following your recent stay at L'Orologio. We are pleased that you appreciated our central location within the city centre. We are glad you enjoyed our lounge bar L'O and our panoramic breakfast room as well.
We look forward to your return in the near future.
With best wishes,

Pierluigi Sassano
Resident Manager

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Reviewed 24 April 2014

I loved this hotel and it was my favourite place that we stayed on our honeymoon. Our room and bathroom were spacious and the bed was conformable. The location could not have been better, it was close to everything. The staff were also extremely helpful and welcoming. The hotel is breathtaking and I loved the clocks, it was very unique. I would recommend this hotel in a heart beat.

  • Stayed: February 2014, travelled as a couple
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1  Thank Sheree T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orologiofirenze, Resident Manager at Hotel L'Orologio, responded to this reviewResponded 6 May 2014

Dear Guest,
We are so happy to read your kind words following your recent stay with us at L'Orologio.
We are very happy to be considered the best hotel for your honeymoon and we hope to welcome you again for your next anniversaries.
Our best regards from Florence

Pierluigi Sassano
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel L'Orologio

Address: Piazza di Santa Maria Novella 24, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #48 of 410 Hotels in Florence
Price Range: £138 - £377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel L'Orologio 4*
Number of rooms: 58
Official Description (provided by the hotel):
After a careful renovation, HOTEL OROLOGIO**** is a Luxury Contemporary Hotel situated in the heart of one of the most important squares of the historical center of Florence, walking distance from the magnificent artistic attractions in Florence.Completely renovated, the hotel has 49 rooms of various types, some of which offer a wonderful view on the city's main attractions: Piazza Santa Maria Novella, the Medici Chapels and the Dome of the Cathedral of Santa Maria ... more   less 
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