Lets start off by saying we always utilize Trip Advisor and have written almost 30 reviews ourselves. However, we have never disagreed with reviews or rankings like at this hotel.
I also want to preface this with saying that during our 2+ week vacation in Italy we stayed at 10 hotels and gave every one of them (because we did our Trip Advisor homeowork) an excellent (9 out of 10 hotels) or very good ranking.
Then there was this "hotel".
First off it is located in a Piazza that is filled with dirty homeless drunks asking you for money, broken beer bottles, the smell of urine, etc.
To enter you go through a large wooden door (that closes very slowely by itself leaving the outside vagrants a possibility of entering if they wish) into a dirty corridor that has businesses, residences, etc. in it.
An elevator or a few flights of stairs up is the "hotel" which has a small room for a lobby and then a few hotel rooms that actually opend into the lobby. We stayed in the Residence downstairs (since we were travelling with 2 children) which had two bedrooms.
In the floors between the hotel and us were some businesses. The whole security issue seemed weird with an old skeleton key as th room key and you could not lock the room unless you had the key on the inside (i.e. no deadbolt). So if I left to run an errand (with my family inside) they had an unlocked door or I had to lock them inside becuase I needed the same key to get out the other door into the hallway.
The room was dark, filthy and sparse. Our feet were black after taking a shower and walking accross the room floor. The A/C barely kept the room at 80 degrees. Our shower cycled between scalding hot and ice. The paint was peeling in the bathroom and the shower was lit with a light bulb hanigng from a wire.
The breakfast was far and away the worst on our trip out of 10 hotels.
When we checked in the young man that let us in couldn't find keys to our room and didn't know how to turn the A/C on.
The positives were that there was a nice veranda to enjoy the view of Florence.
The hotel did let us check out a day early after they called a plumber and could not get the water heater fixed.
- Official Description (provided by the hotel):
- The Hotel Palazzo Guadagni is located in the Oltrarno district, in a characteristic piazza in the historical centre of Florance, a nighbourhood full of antique shops andold artisans' workshop, just a few minutes walk from the Pitti palace and the Boboli Gardens.The rooms are spacious and rich in atmosphere, found in Palazza Guadagni designed by Simone del Pollaiolo in 1505,have ceilings with frescos, fire places and a wonderful views that looks out onto Florence and the most important buildings. ... more less
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