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“Reservation Nightmare”

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Hotel Palazzo Guadagni
Ranked #50 of 421 Hotels in Florence
Certificate of Excellence
new Jersey
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Reservation Nightmare”
1 of 5 bubbles Reviewed 20 October 2011

I made a reservation in March,2011 for 9/16/11 for 5 rooms and 11 people. I gave them my credit card info and got a confirmation. In June I wanted to make a change to my reservation and contacted them. They said "You don't have a reservation". I sent them a copy of my confirmation and they said"so SORRY,we made a mistake and we are booked." Now its June and I need 5 rooms for 11 people. After much searching and paying much more for the rooms,I finally found a hotel.
I quess it could have been worse if I arrived 9/16/11, and found out that I had no reservation for 11 people.
DON"T EVER MAKE A RESERVATION HERE. you will never be sure you have a room.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank newjerseymem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,038 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
dublin
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 20 October 2011

Very comfortable old hotel well situated on Piazze Santa Spirito in Florence. A short stroll form the city's main sights its friendly and efficient staff provide a real home from home on the River Arno. Wonderful large rooms, safe district with plenty of local activity, the outdoor terrace, with plenty of reading material, gives great views over this historic city.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheila042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 30 November 2011
Dear Ms Sheila042,
thank you for your positive review.
We are glad you liked our place, your room, our services and of course our staff.

We hope to welcome you in the future!
Best regards
Ferdinando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 18 October 2011

The hotel is in a great location, close to everything you want to see in the city, yet in a quieter neighborhood with mostly locals in the palazzo and surrounding restaurants. The room was large, clean and had a great view of the city (go for the top floor). The breakfast is very good and the staff is very helpful - they even helped us find a hotel in Tuscany on short notice for a saturday night - not an easy task. We loved the balcony, both for a morning cappuccino and an evening glass of wine while watching the sun set. There are many restaurants close at hand, and a morning market at your feet.

Room Tip: Go for the top floor for the best view.
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doug G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 30 November 2011
Dear Mr Doug G,
thank you for your nice comment about Palazzo Guadagni.
We are glad you enjoyed your stay here, the location, our staff and our services.

We really hope to see you next time you'll be back to Florence!

Best regards
Ferdinando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 17 October 2011

Good location
Friendly and attentive staff
Breakfast good with nice pastries and croissants
Ask for a room with tall ceilings as it is a fantastic old building
Great roof terrace
Can be noisy with busy terrace below
Overall very happy with the stay

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pollenator1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 8 November 2011
Dear Pollenator1981,
thank you for your commetnt about Palazzo Guadagni.
We are glad you enjoyed your stay here, your room, our terrace, our services and of course our staff.

We really hope to see you when you'll be back to Florence.
Best regards
Ferdinando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aarhus Denmark
1 review
5 of 5 bubbles Reviewed 17 October 2011

We have stayed in Florence several times, and this is by far the best hotel ever. The atmosphere is great, the staff polite, friendly and helpful and the rooms are fantastic. I have stayed in the hotel 3 times this summer - in July with my family - perfect, in august alone - perfect, and last week with my wife - perfect too.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jannulrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 8 November 2011
Dear Mr Jannulrich,
thank you for your positive comment.
We are glad you found our Hotel a good one for three times.
We really hope you'll be back to visit us for your fourth time.

Best regards
Ferdinando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arvada, Colorado
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 17 October 2011

Our first trip to Florence was made even better by the experience we had in this small hotel on the Piazza Santo Spirito. The location is perfect, with beautiful views from the terrace. Although the plaza was very busy, our room was quiet, which is especially important to my husband, who is a light sleeper. Our room (12) was also quite large for a hotel in Europe, and nicely furnished. The complimentary breakfast was an excellent way to start the day. We also had several glasses of wine on the terrace. There is a bar service, and the prices are quite reasonable. The staff was very friendly and knowledgeable.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cgclearman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 8 November 2011
Dear cgclearman,
thank you for your positive feedback.
We are glad you liked your stay at Palazzo Guadagni, our services and our staff.
We really hope to host you next time you'll visit Florence.

Best regards
Ferdinando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ayr, Scotland
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 October 2011

We were here on honeymoon and loved our stay at this great hotel. It's well situated just across the other side of the Arno from the central area of Piazza Della Signoria, Duomo etc. It's a 5-10 minute walk from the Ponte Vecchio. The staff are terrific and could not be any friendlier or more helpful with information. The breakfast is pretty good and has all the usual continental favourites. The loggia is a great place place to unwind after a day of sightseeing, a glass of wine while looking out over the city was a real treat. Overall, I would thoroughly recommend.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fourleafclover23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 8 November 2011
Dear Fourleafclover23,
thank you for your terrific comment.
When our guests are satisfied about their stay at Palazzo Guadagni, we are very happy, this means that our is a great job.

We hope to see you in the future!
Our best regards
Ferdinando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Palazzo Guadagni

Property: Hotel Palazzo Guadagni
Address: Piazza Santo Spirito 9, 50125, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santo Spirito / San Frediano
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #50 of 421 Hotels in Florence
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Palazzo Guadagni 3*
Number of rooms: 14
Official Description (provided by the hotel):
The Hotel Palazzo Guadagni is located in the Oltrarno district, in a characteristic piazza in the historical centre of Florance, a nighbourhood full of antique shops andold artisans' workshop, just a few minutes walk from the Pitti palace and the Boboli Gardens.The rooms are spacious and rich in atmosphere, found in Palazza Guadagni designed by Simone del Pollaiolo in 1505,have ceilings with frescos, fire places and a wonderful views that looks out onto Florence and the most important buildings. ... more   less 
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