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“Reservation and NO ROOM!”

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Hotel Palazzo Guadagni
Ranked #47 of 411 Hotels in Florence
Certificate of Excellence
Vancouver, Canada
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Reservation and NO ROOM!”
Reviewed 9 November 2011

After travelling 19 hours to get to Florence with 3 girlfriends, I was horrified to learn that the hotel did not have a room for us. WIth confirmation email in hand, we had no choice but to find another place to stay in Florence for 4 people on a Friday night. Although we found a one-star hotel that was safe and clean, I can not think of a worst way to start a trip that was 5 years in the planning. The hotel looked great and everyone was apologetic, and that did little to help us. WARNING - confirm your reservation more than twice and call directly just to make sure. I spent 18 days in Italy and no other hotel, service or tour made this mistake.

  • Stayed September 2011, travelled with friends
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Helpful?
3 Thank Italichan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 12 November 2011
Dear Madam,

we are really sorry for the incovenience appened with you and your friends, we are sorry you couldn't start well your stay in Florence.
We are glad If you could give us more informations about your reservation, the dates and the name you made it, to understand about our mistake.
When something like that happens, we try to be very kind with our guests, we find another Hotel, some level as ours and, if necessary, we pay the taxi too, so we are very surprised about our staff attitude that you wrote in your review.
Still so sorry from all Palazzo Guadagni staff!

Looking forward to hearing soon from you, we send our best regards.
Ferdinando
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English first
San Diego, California
Level 5 Contributor
79 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 7 November 2011

Quiet hotel in a great location! We loved staying on this side of the Arno River and enjoying the local flair of area restaurants...had some of the best meals we had in our 12 day trip to Italy. Our room was HUGE...very quiet since it didn't overlook the square...view towards Poggi Palace. Nicely remodeled bathroom. The balcony overlooking the Piazza Santo Spirito was great...we had wine outside every night. Our only comment for improvement was breakfast...no meats, cheeses, or hard boiled eggs. Just cereal, fruit, yogurt, and pastries. My wife likes the hard boiled eggs which we had at every other hotel in Italy. Would definately stay again!

  • Stayed November 2011, travelled as a couple
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Helpful?
Thank jimmythec1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 20 December 2011
Dear immythec1,
thank you for your nice review about Palazzo Guadagni.
We are happy you enjoyed your stay in room number 9, you liked the location and our services.
We are sorry for the breakfast, we have a typical Italian breakfast but we are going to change it from January 2012, so we really hope you'll be back to visit us.

Best regards and Merry Christmas.

Ferdinando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 October 2011

Stayed here back in May with my wife and although at first quirky (no one answered the door/buzzer for 10 minutes and once in it took a further 15 mins to check in!) we soon began to love the hotel.
Our room was spacious (to say the least) clean and very soon we felt at home.
The hotels location on Piazza Santo Spirito is fantastic with restaurants, bars and a vibrant night life all on the doorstep, but without the associated noise allowing a good nights sleep after long days of walking the beautiful city.
In summary other than a limited breakfast (which we found in Italy in general, not just this hotel) I would definately recommend this hotel, with friendly staff and certainly enough reasons to return...

  • Stayed May 2011, travelled as a couple
    • Value
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Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 20 December 2011
Dear David J,
thank you for your review.
We are very glad you liked your stay at Palazzo Guadagni, your room, the location and our services.
We are sorry for the time you waited to come up.
We really hope to see you in the future.

Palazzo Guadagni Team wish you a Merry Christmas!

Ferdinando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Federal Way, Washington
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 October 2011

We stayed at this hotel for 4 nights in September 2011. The room and bathroom were much larger than all of the other hotel rooms we stayed at in Italy. The outdoor balcony overlooking the Piazza Santo Spirito was breathtaking! We enjoyed watching the sunsets and local farmers market and music below. Melania and the hotel staff were all SO helpful! They called us cabs, booked a tour of Tuscany, booked us a reservation to the Accademia Gallery, helped us with directions and were always happy to assist. The only downside to our stay was the lack of luggage assistance and a short walk to the front entrance. We will definitely stay there again when in Firenze!

  • Stayed September 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank aneliel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 30 November 2011
Dear Aneliel,
thank you for your positive feedback about Palazzo Guadagni.
We are glad you liked your stay here, you enjoyed your room, our Loggia and our staff.
Melania and all Palazzo Guadagni staff thank you to you for all.

We hope you'll be back to visit us.
Best regards
Ferdinando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Yorkshire, UK
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 October 2011

We stayed at Palazzo Guadagni earlier this month for a night and were absolutely delighted.
The room was a very good size and was beautiful, it had the most wonderful fireplace and ceiling!
The room and bathroom were immaculately clean as was the bedding and towels.
The staff could not have been more friendly or helpful.
It was lovely having the terrace to relax on for the evening we stayed there.
The hotel is situated on the other side of the Arno to the city centre and was very quiet yet only a short walk from the heart of the city.

  • Stayed October 2011, travelled as a couple
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Helpful?
Thank fungus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 30 November 2011
Dear Fungus,
we are very happy about your nice words about Palazzo Guadagni.
All reviews are very important for us and when our guests are happy we are very satisfied about our job.

We hope to see you in the future.
Best regards
Ferdinando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
Reviewed 21 October 2011

stayed for 3 nights at this beautiful place in late September with wife and a child. The room was very big , sunny and clean. Very friendly and helpful staff. Great breakfast. the location is amazing and very close to everything you want to see in Florence. Highly recommend to friends and family. Thank you for a wonderful stay at Palazzo Guadagni.

  • Stayed September 2011, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Rodrigo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ferdinando2, Owner at Hotel Palazzo Guadagni, responded to this review, 30 November 2011
Dear Mr Rodrigo,
thank you to you and your family for choosing our Hotel when you were in Florence.
We are happy you liked your room and you enjoyed your stay with us.

Looking forward to hearing soon from you, we send our best regards.
Ferdinando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new Jersey
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 October 2011

I made a reservation in March,2011 for 9/16/11 for 5 rooms and 11 people. I gave them my credit card info and got a confirmation. In June I wanted to make a change to my reservation and contacted them. They said "You don't have a reservation". I sent them a copy of my confirmation and they said"so SORRY,we made a mistake and we are booked." Now its June and I need 5 rooms for 11 people. After much searching and paying much more for the rooms,I finally found a hotel.
I quess it could have been worse if I arrived 9/16/11, and found out that I had no reservation for 11 people.
DON"T EVER MAKE A RESERVATION HERE. you will never be sure you have a room.

  • Stayed September 2011, travelled with family
    • Value
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    • Cleanliness
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Helpful?
4 Thank newjerseymem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palazzo Guadagni

Property: Hotel Palazzo Guadagni
Address: Piazza Santo Spirito 9, 50125, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santo Spirito / San Frediano
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #47 of 411 Hotels in Florence
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Palazzo Guadagni 3*
Number of rooms: 14
Official Description (provided by the hotel):
The Hotel Palazzo Guadagni is located in the Oltrarno district, in a characteristic piazza in the historical centre of Florance, a nighbourhood full of antique shops andold artisans' workshop, just a few minutes walk from the Pitti palace and the Boboli Gardens.The rooms are spacious and rich in atmosphere, found in Palazza Guadagni designed by Simone del Pollaiolo in 1505,have ceilings with frescos, fire places and a wonderful views that looks out onto Florence and the most important buildings. ... more   less 
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