Centrally located, very neat and comfortable. The staff was so friendly. Best sleep that I had in Italy, the room was quiet and so dark because of the window shutter. It is walkable from the train station.More
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Centrally located, very neat and comfortable. The staff was so friendly. Best sleep that I had in Italy, the room was quiet and so dark because of the window shutter. It is walkable from the train station.MoreShow less
thank you very much for your kind review.
We are happy to know that you appreciated our service during your stay . We always try to provide and improve our services for our guests to make their holiday memorable.
Hooping to welcome you again,
Giulia and all the staff
I should have reviewed earlier but haven't had the chance. La Residenza was amazing. It's a fantastic location: close to the station without being scary and lots of restaurants within walking distance. The local bus is also around the corner if you don't want to walk everywhere. The BB itself was clean and fresh with fruit daily. The ladies were very helpful and provided lots of assistance when required.
Dear Jenna S,
We would like to thank you for your kind review.
It is very important for us our guest leave their comments about the B&B: it gives us the chance to understand needs and expectations and improve our services.
When we read such nice words we feel very happy and proud because we understand we made your stay special!
Hoping we could give you hospitality again in the future,
Marta and all the staff
Where to start with this review...not a single issue with this place, everything went well as planned. Receptionist was super friendly, gave us details about the city + a map upon check-in. Showed us our room and gave us a welcoming snack with juice, fresh fruits and pastries (see pictures).
Location: Near the Florence SMN Station, surrounded with restaurants, coffee/gelato shops, and various attractions. Everything was on walking distance, no need to take the bus. Next door is a small grocery store which also a plus.
Room: We stayed at the Diamond Room with a small patio (see pictures), and it was clean and large (for Italian standards). Gave us daily snack (coffee, tea & croissants). Bathroom is also decent and its has this towel hanger that warms up and get your towels dried in minutes. With this I was able to hand wash some clothes and got it dried in no time, great feature I must say.
Breakfast: Located a block away from the B&B, if you paid for the daily breakfast you will receive a coupon that gives you a coffee, juice, small sandwich and a pastries (see pictures).
You can leave your luggage with the receptionist on your check out day should you decide stay in the city for the day, just make sure your back before they leave as they will not give you a hotel key since you already checked-out.
Thank you for sharing your feedback regarding your stay at La Residenza Dell'Orafo.
Your great comments have made us happy!
We are very glad you spent a wonderful time with us and really hope to have the opportunity to welcome back very soon.
Marta and all the staff
You could certainly not ask for more centrally located accommodation in Florence than this. All personnel went out of their way to make our stay as pleasant as possible. The bedroom is of average size and very clean. The bathroom (Ametiste Suite) is very narrow and can become quite congested as the hair-drier (Italian legal requirement) is also in the bathroom. The bathroom has a very high step out of the shower with no grab handle. This is very dangerous as my husband slipped and cut his thumb, while grabbing onto the shower frame.
It makes us really happy to read that despite the inconvenience you had we made your stay anyway pleasant and memorable.
We really apologize if not everything was "perfect", but believe us: our effort is always very strong and if we can help our guest to improve the quality of their time here we do really our best.
We wish you will choose again our hotel for your next visit!
Raffaella and all the staff
Giulia was warm and welcoming, the room spotless and the little touches such as the fruit bowl and juice and ensuring there were enough of my favourite teas, a lovely touch. Conveniently located right near the Santa maria Novella train station and a short stroll to the Duomo and centre attractions. Heartily recommend!
Dear Jane T,
Thank you for choosing "La Residenza Dell' Orafo" for your holidays in Florence and for writing your review.
We are glad that you appreciate our B&B and our staff . We always hope that our friendly and informal way to help our clients is appreciated.
We hope to have the pleasure to host you again in our resort for another wonderful vacation.
Raffaella and all the Staff
The location of the B&B is fantastic - just a short walk from the Santa Maria Novella train station. It is walking distance to Florence's main attractions. The staff is excellent. The welcome basket with fresh fruit and juice was a nice touch. My room was clean, comfortable and quiet. The manager (Rafaella, I think) made a reservation for me at the Accademia. So that was one less thing for me to worry about. I had trouble getting into the B&B at night - one of the keys wasn't working properly (In hindsight, anywhere in Italy, it is generally a good idea to check all keys are working correctly, before heading out.). However, as soon as I called the emergency contact no, a maintenance person arrived within a few minutes and opened the door for me.
All in all, it was an excellent stay. I will definitely stay here again the next time I am in Florence.
Thank you very very very very much for your review!!
You make us so happy with these words... but don't forget that your stay has been a success, also because of you, who were so kind and friendly to create a wonderful atmosphere and relationship with us !
We really hope to see you again
Raffaella and all the Staff