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“Geat Location and Front Desk”

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Helvetia & Bristol Hotel
Ranked #145 of 421 Hotels in Florence
Certificate of Excellence
New York
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Geat Location and Front Desk”
Reviewed 2 August 2014

We stayed at this hotel during the second leg of our Italy vacation. Before arriving, I exchanged email with the hotel's Head Concierge, Alessandro Marchese. Frankly, I have never met a nicer concierge. He is exceptional at his job and is truly a nice man. He really should be giviing lectures on how to make hotel guests happy and content. The entire front desk crew, in fact, were warm, friendly and helpful. I give them much accolades and thanks. As a Leading Hotel of the World member, I thought this was a great choice. The location was good and the room was quite nice. (The air conditioning could use some improvment but overall we were assigned a nice room.) The breakfast was unexciting and was rarely crowded. It is a small hotel so maybe guest were not simply skipping it (as we did some days even if included in our room rate.) The restaurent employees were a little odd and service was not great when we did eat there. Overall, however largely due to the warm front desk, I recommend this hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Kloreece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Group Operations Director at Helvetia & Bristol Hotel, responded to this review, 6 August 2014
Dear Kloreece

Many thanks for taking the time to review the Helvetia and Bristol following your recent stay. We are delighted you enjoyed our historic property. The hotel team pride themselves on excellent customer service as standard and I’m glad we ensured your satisfaction during your stay. Alessandro is one of our top Concierges and your kind words about him and the other team members have been passed on, thank you.

Regards you comments on breakfast and Hostaria Bibendum, our Food and Beverage Director has been made aware, and improvements will be instigated going forward.

We hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Andrew Jamieson
Group Operations Director TDA Capital Ltd
on behalf of Royal Demeure Hotel Group
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513 reviews from our community

Traveller rating
    300
    124
    51
    28
    10
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
Hong Kong, China
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 July 2014

This was such a beautiful hotel to walk into. You could feel and see the history straight away. Although the staff were a little cold it did not seem to matter. The room was beautifully decorated, my only concern was that the bed was so so small. Such as a convenient location. I would definitely stay there again.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank NDW82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Group Operations Director at Helvetia & Bristol Hotel, responded to this review, 31 July 2014
Dear Guest

Many thanks for taking the time to review the Helvetia and Bristol following your recent stay. We are delighted you enjoyed the ambiance and history of the property. All negative comments and feedback will be taken into consideration, on this occasion your note about the staff welcome and bed size. Thank you again for your comments and we hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Andrew Jamieson
Group Operations Director TDA Capital Ltd
on behalf of Royal Demeure Hotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 July 2014

The perfect location for a city break in Florence. Situated in the centre of Florence just off the Piazza Republica nowhere is more than a 15 minute walk with almost all the main destinations located within 10 minutes walk.

All the staff were extremely friendly and welcoming with a good sense of humour. The breakfast was excellent and the standard of our room was very high with lovely furnishings and a great bathroom.

If we are to return to Florence which we no doubt will one day, this will be our hotel of choice.

Thank you to everyone for making our stay so enjoyable.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank David_Seymour1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Manager at Helvetia & Bristol Hotel, responded to this review, 22 July 2014
Dear David

Many thanks for taking the time to review the Helvetia and Bristol following your recent city break. We are delighted you enjoyed the central location of the hotel and the classic decor, unique art and antiques found in our historic property. The hotel team pride themselves on excellent customer service, warm welcome and humour! I’m glad we ensured your satisfaction during your stay and I will pass on your kind words to the team.

I do hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Luana Malloni, Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 July 2014 via mobile

Beautiful hotel situated in the centre of a beautiful city. The service was exemplary, all staff very friendly and went that "extra mile" even extending the restaurant closure when our plane was delayed. The rooms were very elegant and comfortable. Would highly recommend.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wigorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Manager at Helvetia & Bristol Hotel, responded to this review, 22 July 2014
Dear Wigorn
Many thanks for taking the time to review the Helvetia and Bristol following your recent stay. We are delighted you enjoyed the central location of the property. The hotel team pride themselves on excellent customer service as standard and I’m glad we ensured your satisfaction during your stay.

Once again thank you for the kind review and recommendation and we hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Luana Malloni, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
372 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 16 July 2014

Florence is one of my favorite cities; so much history and ambiance all around. This is a lovely hotel with comfortable, attractive public rooms. The location is ideal, steps from the Piazza Republicca with its colorful carousel makes it easy to spot and not get lost! It is very close to the Duomo, and most other popular sights in Florence. Shopping and restaurants are all close by.
The room was very comfortable, and the bathroom very large. The breakfast was served in a lovely room, and was very good. All in all, a great luxury hotel choice in Firenze!

  • Stayed April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank SuzyQu15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Manager at Helvetia & Bristol Hotel, responded to this review, 22 July 2014
Dear SuzyQu15

Many thanks for taking the time to review the Helvetia and Bristol following your recent stay with us. Florence is an amazing city and we are delighted that the hotel matched your expectations and you found the central location ideal.

Once again thank you for the kind review and we hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Luana Malloni, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redondo Beach, California
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 July 2014

This was our first trip to Italy and I relied 100% on the reviews from Tripadvisor when I made our reservation. The hotel was in a perfect location for sightseeing, shopping and restaurants. This hotel is exquisite and the staff is amazing. We can't wait to return. Breakfast was delicious and the service is top notch. We had dinner at the hotel outside one evening and the pasta was to die for. The staff gave us excellent recommendations for buying italian linens, bowls and restaurants to visit. We walked to Bucca Mario for dinner one night and it was wonderful! They give every guest an apron when you leave, super nice touch!

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Deanna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Manager at Helvetia & Bristol Hotel, responded to this review, 22 July 2014
Dear Deanna

Many thanks for taking the time to review the Helvetia and Bristol following your recent stay with us. We are delighted that the Tripadvisor reviews assisted with your choice and you found the hotel matched expectations. All the team pride themselves on excellent customer service and I do hope you will visit us again soon.

Once again thank you for the kind review and we hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Luana Malloni, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

Beautiful boutique hotel with perfect location, in the heart of Florence, yet on a quiet street. The service is great - the cappuccino served for breakfast says the whole story. The rooms was great and the bed and pillows too! The essential things...

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vitruvian_T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Assistente di Direzione at Helvetia & Bristol Hotel, responded to this review, 27 June 2014
Dear Vitruvian-T,
Thank you for choosing to stay with us at the Helvetia & Bristol for your trip to Florence and for taking the time to post your review on Tripadvisor.
We are delighted to learn that you had a very enjoyable stay with us and that you appreciated the Hotel’s ideal location within the Heart of Florence.
We sincerely hope to have the pleasure of welcoming you again to the Helvetia & Bristol in the near future.
With best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Helvetia & Bristol Hotel

Property: Helvetia & Bristol Hotel
Address: Via De' Pescioni 2, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#81 Business Hotel in Florence
#84 Luxury Hotel in Florence
#100 Family Hotel in Florence
#106 Romantic Hotel in Florence
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Helvetia & Bristol Hotel 5*
Number of rooms: 67
Official Description (provided by the hotel):
Helvetia & Bristol, a historic property located amongst Florence's many cultural treasures. The Hotel Helvetia & Bristol is undoubtedly the only place to stay when in Florence. As a World Heritage site and magnetic cultural destination, it is the focal point for any visitor, and we are blessed by being at the heart of it all. Our front door opens onto the Palazzo Strozzi, a masterpiece of Florentine Renaissance architecture, along with an enviable location in the luxury shopping district. Our rooms and suites offer tasteful colour palettes and the carefully chosen antique furniture, objects d'art, paintings and rich furnishings are our hallmark in design. ... more   less 
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Also Known As:
Helvetia And Bristol Hotel
Helvetia Bristol Hotel
Helvetia Bristol Florence

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