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“European gem”

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Helvetia & Bristol Hotel
Ranked #138 of 411 Hotels in Florence
Certificate of Excellence
Princeton, New Jersey
Level 6 Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“European gem”
Reviewed 21 August 2014

The hotel staff has been extremely helpful prior to our arrival. The hotel is beautiful, filled with antiques it is like staying in an incredible villa. Down sofas , tapestries, fabric coveted walls, marble baths... The real deal. Elegant in every way.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Onlythebest4me2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Group Operations Director at Helvetia & Bristol Hotel, responded to this review, 23 September 2014
Dear Guest
We are so pleased you enjoyed your stay at the historic Helvetia & Bristol. We pride yourself on a friendly welcome, attentive staff and our rich elegant Italian decor, in keeping with the palazzo itself. We'd be delighted to welcome you back to Florence.

With best wishes
Andrew Jamieson
Group Operations Director TDA Capital Ltd
on behalf of Niquesa Hotels & Residences (formerly Royal Demeure)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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550 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
London, United Kingdom
Level 4 Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 August 2014

Without being on a main square or thoroughfare, this hotel is at the heart of things in Florence, minutes away from the main sights. It's not as slick as the big chains, but it had more character and we found it charming and friendly. The lunch at EUR20 was a real bargain for the quality and it was lovely to sit outside. The suite was spacious and the bathroom had a separate shower. Only thing to note is that due to health and safety you are not allowed an iron in the room (!) and to have that done was very expensive so iron your clothes and pack well!

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank LaOenophile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Group Operations Director at Helvetia & Bristol Hotel, responded to this review, 23 September 2014
Dear Guest
We are so pleased you enjoyed your stay at the historic Helvetia & Bristol. We pride yourself on a friendly welcome and traditional Italian feel. We are a small independent group and we strive to maintain authenticity of experience and product whenever we can. We'd be delighted to welcome you back to Florence, please do come and visit us again.

With best wishes
Andrew Jamieson
Group Operations Director TDA Capital Ltd
on behalf of Niquesa Hotels & Residences (formerly Royal Demeure)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
STEPHENS CITY
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 August 2014

Walking distance to all of Florence, whether you are sight-seeing, shopping, or wanting a good restaurant. The room and bathroom were lovely. The waitstaff during breakfast were friendly. Enjoyed sitting in the lobby to have a nightcap at the end of a busy day.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Marla D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Group Operations Director at Helvetia & Bristol Hotel, responded to this review, 19 August 2014
Dear Marla
Many thanks for taking the time to review the Helvetia and Bristol following your recent stay. We are delighted you enjoyed our historic property and rooms. The hotel team pride themselves on excellent customer service as standard and I’m glad we ensured your satisfaction during your stay including a drink at the end of the day.

Once again thank you for the kind review and recommendation and we hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Andrew Jamieson
Group Operations Director TDA Capital Ltd
on behalf of Royal Demeure Hotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 August 2014

We stayed at this hotel during the second leg of our Italy vacation. Before arriving, I exchanged email with the hotel's Head Concierge, Alessandro Marchese. Frankly, I have never met a nicer concierge. He is exceptional at his job and is truly a nice man. He really should be giviing lectures on how to make hotel guests happy and content. The entire front desk crew, in fact, were warm, friendly and helpful. I give them much accolades and thanks. As a Leading Hotel of the World member, I thought this was a great choice. The location was good and the room was quite nice. (The air conditioning could use some improvment but overall we were assigned a nice room.) The breakfast was unexciting and was rarely crowded. It is a small hotel so maybe guest were not simply skipping it (as we did some days even if included in our room rate.) The restaurent employees were a little odd and service was not great when we did eat there. Overall, however largely due to the warm front desk, I recommend this hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Kloreece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Group Operations Director at Helvetia & Bristol Hotel, responded to this review, 6 August 2014
Dear Kloreece

Many thanks for taking the time to review the Helvetia and Bristol following your recent stay. We are delighted you enjoyed our historic property. The hotel team pride themselves on excellent customer service as standard and I’m glad we ensured your satisfaction during your stay. Alessandro is one of our top Concierges and your kind words about him and the other team members have been passed on, thank you.

Regards you comments on breakfast and Hostaria Bibendum, our Food and Beverage Director has been made aware, and improvements will be instigated going forward.

We hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Andrew Jamieson
Group Operations Director TDA Capital Ltd
on behalf of Royal Demeure Hotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 July 2014

This was such a beautiful hotel to walk into. You could feel and see the history straight away. Although the staff were a little cold it did not seem to matter. The room was beautifully decorated, my only concern was that the bed was so so small. Such as a convenient location. I would definitely stay there again.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank NDW82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Group Operations Director at Helvetia & Bristol Hotel, responded to this review, 31 July 2014
Dear Guest

Many thanks for taking the time to review the Helvetia and Bristol following your recent stay. We are delighted you enjoyed the ambiance and history of the property. All negative comments and feedback will be taken into consideration, on this occasion your note about the staff welcome and bed size. Thank you again for your comments and we hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Andrew Jamieson
Group Operations Director TDA Capital Ltd
on behalf of Royal Demeure Hotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 July 2014

The perfect location for a city break in Florence. Situated in the centre of Florence just off the Piazza Republica nowhere is more than a 15 minute walk with almost all the main destinations located within 10 minutes walk.

All the staff were extremely friendly and welcoming with a good sense of humour. The breakfast was excellent and the standard of our room was very high with lovely furnishings and a great bathroom.

If we are to return to Florence which we no doubt will one day, this will be our hotel of choice.

Thank you to everyone for making our stay so enjoyable.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank David_Seymour1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Manager at Helvetia & Bristol Hotel, responded to this review, 22 July 2014
Dear David

Many thanks for taking the time to review the Helvetia and Bristol following your recent city break. We are delighted you enjoyed the central location of the hotel and the classic decor, unique art and antiques found in our historic property. The hotel team pride themselves on excellent customer service, warm welcome and humour! I’m glad we ensured your satisfaction during your stay and I will pass on your kind words to the team.

I do hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Luana Malloni, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 July 2014 via mobile

Beautiful hotel situated in the centre of a beautiful city. The service was exemplary, all staff very friendly and went that "extra mile" even extending the restaurant closure when our plane was delayed. The rooms were very elegant and comfortable. Would highly recommend.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wigorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luana M, Manager at Helvetia & Bristol Hotel, responded to this review, 22 July 2014
Dear Wigorn
Many thanks for taking the time to review the Helvetia and Bristol following your recent stay. We are delighted you enjoyed the central location of the property. The hotel team pride themselves on excellent customer service as standard and I’m glad we ensured your satisfaction during your stay.

Once again thank you for the kind review and recommendation and we hope to welcome you back to Florence or one of our sister properties in the future.

With best wishes
Luana Malloni, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Helvetia & Bristol Hotel

Property: Helvetia & Bristol Hotel
Address: Via De' Pescioni 2, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#82 Business Hotel in Florence
#83 Luxury Hotel in Florence
#100 Family Hotel in Florence
#106 Romantic Hotel in Florence
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Helvetia & Bristol Hotel 5*
Number of rooms: 67
Official Description (provided by the hotel):
Helvetia & Bristol, a historic property located amongst Florence's many cultural treasures. The Hotel Helvetia & Bristol is undoubtedly the only place to stay when in Florence. As a World Heritage site and magnetic cultural destination, it is the focal point for any visitor, and we are blessed by being at the heart of it all. Our front door opens onto the Palazzo Strozzi, a masterpiece of Florentine Renaissance architecture, along with an enviable location in the luxury shopping district. Our rooms and suites offer tasteful colour palettes and the carefully chosen antique furniture, objects d'art, paintings and rich furnishings are our hallmark in design. ... more   less 
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Also Known As:
Helvetia And Bristol Hotel
Helvetia Bristol Hotel
Helvetia Bristol Florence

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