My husband and I stayed at this wonderful property in early October and we were blown away with the room, the common areas and the service. The renovation apears to have been a huge success! The number of rooms was reduced from 144 to 100, so the hotel is very intimate.
We normally stay at the Westin Excelsior which we absolutely love as well. We have stayed there many times and we would be thrilled with either hotel. I must comment on the superstars of our stay who are actually employees of the Westin; Claudio and Sebastiano. They have been superb to us in the past, and we went across the square (they are sister hotels ) to book a driver that we'd enjoyed the previous year. They both remembered us by name and bent over backwards for us during the four nights we were in Florence. I'm sure the bellman/concierges at the St. Regis are wonderful as well, but Claudio and Sebastiano are like old friends. Our driver was a few minutes late and Sebastiano insisted on bringing us a capuccino while we waited. Before we could ask, he anticipated our need for a ride to the train staion and arranged for his friend (taxi driver) to drive us. We appreciate great service and make a point of rewarding that service, but we never felt that it was expected. To call Claudio and Sebastiano true professionals would be an understatement; they go so far beyond in providing exceptional service, yet make you feel like family the whole time.
I don't think you could be disappointed with either hotel, and like us, you will likely be planning the return trip in your head as you are leaving Florence.
- Official Description (provided by the hotel):
- Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more less
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- Also Known As:
- The St. Regis Florence Hotel Florence
- Florence Grand Hotel
- Grand Hotel Florence