We had an enjoyable stay at the St Regis just before Christmas. The hotel is beautiful and well-situated. We were in touch before our arrival and the concierge made reservations at one of our favorite restaurants and had a confirmation letter waiting for us at check-in. The staff were all extremely courteous and pleasant. The evening champagne presentation was fun and We were pleased that they served a very good French bubbly.
There were a couple of slightly off-putting things. We were offered an upgrade to a river view room with butler service and took it for 70 Euros a night. While the room was gorgeous, the window was small and you only could see the river when you stood in the window. Also, this is not the first time we've stayed in a hotel with butler service but I've never figured out what the butler does. Ours was very nice and brought us cappuccinos in the morning, but we also could have ordered them from room service. I know our butler would have packed or unpacked our suitcases, but we really don't travel with much luggage, so it's not something we would use.
We were also surprised that a couple of things in the bathroom, including the make-up mirror and the shower hose didn't work right. The mirror was fixed right away but the hose never was fixed properly--not the type of small issues you would expect in a hotel of this quality.
All in all, it was good stay, and we would definitely go back but we won't pay to upgrade for a river view or butler room.
- Official Description (provided by the hotel):
- Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more less
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- Also Known As:
- The St. Regis Florence Hotel Florence
- Florence Grand Hotel
- Grand Hotel Florence