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Reviews (1,379)
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All reviewsbutler servicewinter gardenarno riverchampagne ritualbeautiful hotelstarwood pointsbathroom mirrorconcierge deskupgraded to a suiteold worldfour seasonsbottle of champagneponte vecchiobeautiful roomeach eveningour honeymoonfavorite hotel
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Reviewed 12 August 2017 via mobile

I honestly must say this is one of the best hotels I have ever stayed at. The location, the quality of the property, and above all else the courtesy of the staff, are all top notch. My wife, 6 year old daughter, and I there 4 nights in August, high season for Italy. The hotel does an amazing breakfast with a full assortment of eggs, crepes, pancakes, pastries, cereals, and beverages (coffee, espresso, juice, milk, champagne, etc), which was a great way to start the day. Their concierges are incredibly helpful - we used them to book "skip the line" passes at the Uffizi and Accademie, which saved us hours of waiting in line in 90 degree + heat. They surprised us multiple times with sweet small gifts for our daughter which wasn't something they had to do but a really thoughtful touch. And they had one of the best piano players I've ever heard every night at the bar, playing fantastic renditions of pop hits and Disney tunes. Apologies for all the superlatives but it really is that good of an experience.

Stayed: August 2017, travelled with family
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded 14 August 2017

Dear Guest, Allow me to tell you that your amazing words leave us breathless. Actually we all live with empathy the guiding values of St. Regis Brand and we are committed every day in delivering them to our guests. Our mission is to create unforgettable memories and we know that the attention to details and every even little extra step can make the difference in our guest’s experience. Waiting to surprise you again and again, all our best regards. Ombretta - The Guest Experience Manager

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Reviewed 10 August 2017

It was an excellent stay. Great dedicated team, great hotel, great location, excellent cleanliness, top service and the best Butler Service ever. Rooms are fantastic, breakfast is superb.
I spent every night at Winter Garden to watch the Champagne sabering ceremony at 7 pm. Also tea time was unforgatable experience.
I highly recommend the hotel if you wanna feel like star.

Room Tip: Suite rooms are amazing
  • Stayed: August 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank acb178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded 14 August 2017

Dear acb178, Allow me to thank you for taking the time to share your extraordinary experience with us. It is certainly a pleasure to read that your stay with us was truly unique. We know how magical it is for our guests to experience our most iconic rituals (The Champagne and The Tea) at the prestigious Winter Garden: it is the perfect location to relax in a seductive atmosphere, to savour a simple cup of coffee or a cocktail selected by our expert bartenders. We are honored to have had the chance to welcome you to our house and very much look forward to greeting you personally again. Until then, we send you our best regards. Ombretta – The Guest Experience Manager

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Reviewed 4 August 2017

Our stay here was beyond expectation. Our room was palatial and the staff went above and beyond, sending an item that we left behind on to our hotel in Rome. We can't thank the staff there enough. We had breakfast in the Wintergarden each morning, which was excellent. The location is convenient to walk to all of the major attractions. I can't say enough nice things about this hotel.

  • Stayed: May 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Clarksvilleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded 14 August 2017

Dear Clarksvilleman, Allow me to thank you for your enthusiastic review and for highly rating our St. Regis Florence. Our staff prides themselves on being attentive and helpful in every way possible, so it’s delightful to hear they exceeded your expectations and we look forward to sharing your compliments with them. Hopefully, you will visit us again soon. Ombretta - The Guest Experience Manager

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Reviewed 30 July 2017 via mobile

My husband and I have stayed in some of the top resorts in the world (due to the nature of our work)- we both agree this was the most over the top AMAZING RESORT experience we've had. We arrived exhausted from an overnight flight from the states. We arrived st 10 am and expected to have to wait for our room until afternoon (no small task with three young kids). Well our rooms were ready (as they knew we would be arriving early). We are SPG members and they upgraded us to a gorgeous suite that was attached to our kids. The views and amenities were beyond describe. At our disposal we were also given an butler throughout our stay. She couldn't have been kinder. She loved doting on us to make us feel special. She brought us cappuccino and hot chocolate and biscotti. Delicious- she happily pressed our clothing for dinner. The bar was beautiful- breakfast delicious- I could go on and on. The staff is well trained and they will do anything to ensure you feel well cared for and special. This is the place to stay if you are looking for an over the top, beautiful experience that you will never forget. Our kids can't stop talking about how incredible it was (and we can't either). Thank you!

Stayed: July 2017, travelled with family
2  Thank Krista P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded 3 August 2017

Dear Krista P, Allow us to tell you that your amazing words leave us breathless: "The St. Regis Florence is some of the top resorts in the world .... this was the most over the top AMAZING RESORT experience ". Actually we all live with empathy the guiding values of St. Regis Brand and we are committed every day in delivering them to our guests. It's an immeasurable honor to know that you noticed it and lived it. It would be our sincere pleasure to welcome you back for many years to come. Ombretta – The Guest Experience Manager

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Reviewed 29 July 2017 via mobile

We spent 5 wonderful nights in the lap of luxury also known as the St Regis Florence. I can't say enough about the excellent service and accommodations. The lounge is beautiful, comfortable and they serve terrific food. I highly recommend staying here if you want to pamper yourself.

Stayed: July 2017, travelled as a couple
1  Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded 3 August 2017

Dear Liz G, Allow me to thank you for your enthusiastic review and for highly recommending to stay at our St. Regis Florence.
As you mentioned, the food is unique at our Winter Garden by Caino Restaurant: a selection of Italian dishes prepared only with the finest local and seasonal ingredients.
Our staff prides themselves on being attentive and helpful in every way possible, so it’s delightful to hear they exceeded your expectations and we look forward to sharing your compliments with them. Hopefully, you will visit us again soon; we look forward to having you. Ombretta - The Guest Experience Manager

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