Have you ever walked into a pricey boutique, adorned with impeccable, expensive clothing and classic accessories, only to be ignored by the staff? That is what it feels like to stay at the Hotel Lungarno. It is a “Pretty Woman” hotel experience.
Let me preface this by saying, I LOVE Ferragamo shoes; so, I was expecting the same quality, value and luxury, from the Ferragamo’s Hotel Lungarno. Upon arrival, I was charmed by the quaint aesthetic, classic flair, and picturesque views of the Ponte Vecchio; however, the “welcome mat” experience was quickly yanked from under us, and 5 days, 2 annoyed & over-whelmed waiters, 3 dismissive reception/front desk hosts, and 1 disastrous tour of Tuscany later; we left a little bruised and feeling like imposing houseguests whom had over-stayed their welcome!
Yes, location is idyllic. Yes, there is charm throughout. Yes, our room was spacious (for European standards) and lovely. But…
➢ Asked for cooking class recommendation and tour suggestions-the next day, still waiting for a response, I inquired again, and was sniped with “it has only been 24 hours since your request,” accompanied with an eye-roll and condescending tone. Well, with only 5 days in the region, every day delayed matters and how can a concierge not be acquainted with typical tourist requests? And, if I wanted to be handed a generic pamphlet of things-to-do, I would have saved my money and stayed at a motel with a rack of brochures in the lobby. (Julie-was the ONLY helpful host at the reception desk-I strongly suggest.)
➢ GUESTS ARE NOT PERMITTED TO SET THEIR OWN IN-ROOM TEMPERATURES; the front desk controls your Thermostat from the lobby and you have to call to get adjustments. We needed our heat turned on due to a chilly, wet storm front that swept through the area and we were told the heat does not get ignited until October-after 2 calls to the front desk in the middle of the night, they did eventually, warm our room, but paying adult prices to be treated like an untrusted child, left me feeling frosty. Ha!
➢ Hotel suggested a $200p.p. tour (Sienna, San Gimiagno, Chianti) from a brochure they flippantly passed out upon inquiry; which was hands-down the worst tour I have ever been on and ruined our only day exploring the Tuscan Region: how do you ruin Tuscany? Well, the guide was reported to be fluent in 4 languages; however, a Rosetta Stone language cd worth of study, doesn’t constitute fluent. And, because of the language barriers and translation confusion, we were left in Sienna, (along with several other confused people whom were consequently left in the subsequent towns) and had to pay 70 Euro ($115.00 American) to hire a taxi to the next region. Because Tuscany is not riddled with awaiting taxi cab queue’s, I had to call 6 Italian cab companies (anyone without a mobile phone or not fairly fluent in Italian would have been in dire straights) and even contacted Hotel Lungarno-which offered to send a car to pick us up at a cost of almost $400.00. Through out the tour, we stayed an average of 30-45 minutes in each town which did not allow enough time explore or even order lunch- and by the final stop, several older tourists did not leave the bus due to fears they would not be able to make it back to the meeting place and possibly be left! And the promised “lunch at a Tuscan winery” consisted of 3 small pieces of Bruschetta and miniscule tastes of mediocre wine. We were then dropped off at the Florence bus station in the middle of the night-without notice that the car that shuttled us to the meeting point in the morning was not available-therefore, we would need to find return transportation back to the hotel. As a first time visitor to Italy, I expected the noted hotel concierge to be confident in the quality and care of any recommendations given to me.
➢ Rooms were charming and spacious, but, bathrooms suited only one person at a time and required a hefty slam to close-so, a late-night restroom break, usually startled whomever was still sleeping.
➢ Broken TV-took 2 days to repair. Broken bathroom scale-took 2 days to repair.
➢ The décor is quaint, but the atmosphere is snooty-a little too whispery, “shi-shi” snobby for a 4 star rated hotel.
➢ Restaurant will not accommodate hotel guests without advanced reservations; however, when we were able to dine, the food was delicious and decadent. With the exception of 2 very cordial and very helpful waiters, we encountered; most of the service staff seemed very off-put and dismissive.
I truly believe our visit to Florence was marred by our experiences at the Hotel Lungarno-Ferragamo prices, but not Ferragamo quality, value or considerations.
- Official Description (provided by the hotel):
- Your charming home away from home, a stone throw away from Ponte Vecchio. Florence and Tuscan hospitality are experienced at its finest in this splendid setting offering stunning views on the master works of the Renaissance. The exclusive and stylish Hotel Lungarno was designed by the Florentine architect Michele Bonan and invites you to spend magical days surrounded by luxury, glamorous art and culture. The hotels spans an extensive modern art collection of over 400 artworks including Picasso, Bueno and Cocteau. Guests will be tempted by the thousands of delicacies of the Arno view restaurant Borgo San Jacopo (1 Michelin Star). ... more less
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- Also Known As:
- Lungarno Hotel Florence