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“Absolutely Stunning Hotel”

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The Westin Excelsior Florence
Ranked #22 of 421 Hotels in Florence
Certificate of Excellence
Berkeley, CA
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Absolutely Stunning Hotel”
5 of 5 bubbles Reviewed 4 May 2013

We stayed at the Westin Excelsior Florence at the end of March, over Easter Weekend. A very busy time to be in Florence, this hotel seemed to take it all in stride. This is a beautiful, unique property. Originally a monastery, it became a hotel a century ago. Everything about the hotel speaks of authentic, charming, Italian Palazzo elegance.

Rooms: The high-ceilinged rooms are beautifully appointed. We were a family of four, with two rooms. We booked deluxe rooms and they were lovely. However, the first rooms we were given were on the inner courtyard (really just an airshaft!). Unless you like a very quiet room, I don't recommend these rooms as they are dark. Be specific (I thought we were, but apparently not) and ask for a room on the outside of the hotel. We decided to spend more and upgrade to rooms with views of the Arno. This was an extravagance, but well worth it. What magnificent rooms! Ours was, frankly, palace sized. The ceiling was 17-20 feet high. The furnishings were splendid. We had a Juliet Balcony with a full view of the river. All I can say is, Wow.

Service: I must admit that I was upset that we paid for deluxe rooms and were offered airshaft rooms. Mind you, they were gorgeous rooms. Perhaps we were just not clear enough about our wishes. But, the management ended up being very accommodating and we negotiated a good rate to upgrade the two rooms. Well worth it. Once we received our magnificent rooms, all went smoothly. The service at the Excelsior is courtly. Formal, but not stuffy. We loved it as it speaks of a commitment to an old style of service. You won't find anyone among the hotel staff referring to you by your first name. Or, for that matter, introducing themselves by their first name. How refreshing.

Food, Drink, Restaurant: We ordered in room service for breakfast two out of three mornings. We just couldn't bear to leave that view! The third day we ate in the dining room. The food is excellent, perfectly prepared. The service professional, and again, courtly. The dining room is amazing so I do recommend you splurge on a dining room breakfast at least once during your stay -- just for the experience. We ate at the restaurant at the top of the hotel one night. We began with drinks in their famous roof top bar. Fabulous fabulous views. You MUST go up for drinks at some point during your stay. And, at 7 p.m. they serve complimentary antipasti. Beware of the locusts, though! That food disappeared within two blinks of an eye! The dinner at the restaurant was good, but perhaps the dishes a bit too adventurous. Too many flavors layered upon flavor. Great service. If we were to go to this hotel again I think that we would do the drinks but dine elsewhere.

Lastly, there is another elegant hotel across the square -- the St. Regis. We walked in the lobby and looked around. I cannot comment on it other than to say that it SEEMS what I would describe as more carefully composed -- very trendy and boutiquey. The floral decorations are for me a bit too fashion forward, the decor a little too cool for words. The lobby was obviously totally gutted, so it is lacking some historic charm. It gets amazing reviews so i am sure it is a treat the stay there. But, we are so happy to have chosen the Excelsior. It was expensive but not as much so as the St. Regis. The Westin is authentic and elegant and timeless. If we ever go back to Florence we will surely book the Excelsior.

Room Tip: Unless you crave a quiet room, ask for a room on the OUTSIDE of the hotel.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Kenya2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Melaka, Malaysia
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 3 May 2013

We spent 3 nights in this beautiful elegant and romantic hotel. We had a beautiful room with a large balcony and a welcome fruit basket and wine. The breakfast served has quality food and very ample. The staff are friendly and professional. Westin Excelsior kept to its impeccable standards. The location of this hotel is fantastic - it is within walking distance to city centre and train station.

We would return to this hotel again, without any hesitation.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GattoMelaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 May 2013

We stayed 4 nights and it was wonderful. Walking distance to the train station and the center of Firenze. Greatest breakfast in town. Wonderful balcony to watch "Notte Bianche" performances in the piazza below.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bud W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas, Isle of Man
Level Contributor
55 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 2 May 2013

We spent three nights here in a deluxe river view room. We had a beautiful room on the fourth floor with two full length windows and small balconies to step out onto and enjoy the river views. The whole hotel had real charm from the room décor to the public spaces and even the housekeeping service which was faultless. As well as being charming the room was also incredibly comfortable.

The location is excellent and the rooftop bar is a gorgeous place to have an apperatif and enjoy the views over the rooftops. Our only slight disappointment was the breakfast but not enough so to spoil our stay in any way. All in all a fabulous hotel. It is expensive but it is a really lovely way to experience Florence.

Stayed April 2013, travelled as a couple
Helpful?
Thank Crellins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 30 April 2013 via mobile

We spent our honeymoon 30 years ago
Here lived it then and love it now!!
Service concierge went out if his way
Everything great food good their
Workout room was small but clean!!
Would stay there again in a heartbeat

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grantzone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo B, Front Office Manager at The Westin Excelsior Florence, responded to this review, 13 May 2013
Dear Grantzone,
we are happy to know that the second honeymoon was memorable as the first one! This is a great reward for us and we sincerely thank you for sharing it!

We look forward for another romantic visit in Florence; at any stage you might come back, please feel free to contact me so I can dedicate a special attention to your reservation!

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mendota Heights, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 April 2013

Five star. The beds and linens are extraordinary. You are in the heart of Florence. You can walk to all the major attractions easily, just follow the river. The dining is exceptional (this is not cheap) This is luxury at it's finest. For example, there are Ferrari's parked out front door. A wedding was in motion while we were there, rumored at cost of 8 million. Staff treat you like royalty.

Room Tip: It's the bed folks...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank CutFootSioux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo B, Front Office Manager at The Westin Excelsior Florence, responded to this review, 13 May 2013
Dear CutFootSioux,
thank you for your words!
We are glad you enjoyed the glamourous atmosphere of the hotel during this period!

Should you wish to know a bit more about the bed experience, we suggest you to visit our Westin website www.westin-hotelsathome.com on which you will read about our Heavenly Bed, how it was conceived and how it is made.

We thank you for your stay and llok forward to see you back in Florence one of these days!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, Rhode Island
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 24 April 2013

I selected this Hotel because it was well located within the city and we enjoy Westin Hotels.
We were coming into Florence to visit our daughter at art school and to enjoy all that Florence has to offer. From the moment we arrived we felt literally right at home.The front desk staff is some of the friendliest people we have ever encountered. Every person working the front desk was outstanding. The concierge desk also have extremely nice and helpful people ready to answer any question. The rooftop restaurant/bar is a must to see and offers incredible views of the city. It is in a very safe and comfortable location. The rooms offer great views of the city or the Arno, and are very well appointed. The hotel is sophisticated and charming. The restaurant offers a great breakfast buffet. Do not miss the omelets or the Eggs Benedict! I cannot say enough about this hotel and the professional and welcoming staff. After all the staff really can enhance the experience and here they sure do just that. Truly a great five day stay. Wish it could have been longer. We did return for one extra night before we were to fly out and again everyone was so welcoming. If you have a child with you, they will bring in a roll away for a very reasonable charge and it is very comfortable. We wish every stay could be like this Westin.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DDR333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Excelsior Florence

Property: The Westin Excelsior Florence
Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Romantic Hotel in Florence
#19 Luxury Hotel in Florence
#19 Family Hotel in Florence
#30 Business Hotel in Florence
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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