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“A wonderful position.”

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The Westin Excelsior Florence
Ranked #24 of 421 Hotels in Florence
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
256 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
“A wonderful position.”
Reviewed 29 August 2013

We stayed here for a few days for our niece's wedding. The hotel is lovely and the staff proved very helpful. The position is perfect right on the river Arno and an easy walk to the Ponte Vecchio, in fact we could see it from the two balconies in our gorgeous room! In fact we were so impressed we will be sure to stay there again if we ever go back to Florence.

Room Tip: You must have room overlooking the river. Our room was higher up than some of our family and we had...
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bessiegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,519 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (291)
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English first
Saint Louis, Missouri
Level Contributor
115 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 August 2013

While the Westin is not inexpensive it is a great hotel right on the river and the rooms on the river side have one of the best views in Florence. The service was one of the best we had in Italy, especially the concierge desk. They were very pleasnat to work with and went the extra step to be sure we got exactrly ( and more) of what we needed. It is also a charming hotel with an easy walk to all of the sights. Finally even if you do not stay there, be sure you go to the top bar/resturant one night for dinner or just a drink. It is probably the best view of Florence.

Room Tip: Try and get a river view room
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abell46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex, United Kingdom
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 August 2013 via mobile

The Westin is in the centre of Florence an easy walk from the train station and main attractions in the centre of Florence. The staff were really helpful and friendly and they managed to organise an adjoining room with a connecting door so that the kids could have a room of their own. The rooms are lovely and very grand - we were lucky to get ones with a view of the Arno and the Ponte Vecchio. As well as the normal bar & restaurant on the ground floor the hotel has a glass box restaurant on the roof which has fantastic views of the town. If you do not eat there (it is expensive) you can have a snack or coffee there in the afternoon to enjoy the views. Would have loved to stayed more than the 1 night we did.

Stayed August 2013, travelled with family
Helpful?
1 Thank Willus2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
150 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 August 2013

If I should enter a contest for qualifying a room with a view in the world, this should be it, the Westin Excelsior Florence has the room 540 with a huge terrace overlooking Florence and The Arno River, we stayed 5 nights and most of the days we had breakfast at his beautiful terrace.

But this hotel keeps getting better and better, with their service, starting from the doorman, the concierge , the front desk staff everyone is very attentive, for sur TNS is my choice in Florence.

Their new SE_STO restaurant and lounge it's unbelievable

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2013 via mobile

Excellent Hotel!! Outstanding Service from everyone I encountered. GM is running an amazing property. My room was quite large. This is what 5 star service should be. It was within walking distance to most attractions. I highly recommend this property to anyone looking to spend a great time in Florence. I personally want to thank Daria from the reception desk for her superb service. I will never forget this Hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NY17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 27 August 2013

The hotel is well located, I will give it that. But the staff seemed a bit tired, unmotivated. It seems the brand is pulling the weight rather than the other way around. The rooms are of average size and well decorated for that category of hotel but if you have 2 small children you either have to take 2 rooms or a mega suite (a money making policy). Either way you are looking at 1000+ euros a night.
The restaurant on the roof top is just OK, nothing amazing for the price paid. Breakfast was average.
My expectations were high since at 1000 euros a night I have seen much better amenities and service in Paris, Rome or London. All in all, it is far too expensive for what you get.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCEAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review, 29 August 2013
Dear CCEAbuDhabi,
thank you for your feedback.

We have implemented few years ago an upgrading program which gives our guests the possibility of enjoying a higher category of rooms and suites, when available at the moment of the arrival, for a low daily supplement. We quote it low as it is inline with our competitors in Florence, and we have to admit that our city is not the least expensive one.
We have received many praises for this program, especially for its value for money, but will take your comment as a good suggestion and will definitely develop more attention on the way we propose it, therefore we are sincerely grateful to your opinion.

If you will be planning to visit us again, please consider me at your disposal to receive any possible assistance, such as for setting the appropriate room to you, in case you will be travelling again with your delightful family or on your own: massimo.bernardi@starwoodhotels.com

Kindest regards,
Massimo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 August 2013

My wife and I stayed at the Westin Excelsior Florence in mid-August 2013 and we were both extremely impressed by the property.

Location:

The hotel is conveniently located within walking distance of all major sites in Florence. It's an easy 10-minute walk from the Santa Maria Novella train station, and about a 10-15 minute walk to the Duomo, Ponte Vecchio, Uffizi, and the Accademia. GREAT LOCATION.

Service:

The staff at the Westin Excelsior were all extremely friendly and spoke great English. We were able to check-in to our room at noon on the day of our arrival - a full three hours ahead of normal check-in time. Our room was clean and stocked with great amenities!

The ONLY problem I found with the hotel was the internet in the lobby. It was quite slow. Other than that, I would highly recommend this hotel.

Room Tip: Contact the hotel ahead of time to ask for a room with a view of the river or the city
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Handerson03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Excelsior Florence

Property: The Westin Excelsior Florence
Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#21 Luxury Hotel in Florence
#30 Business Hotel in Florence
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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