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“Lovely hotel”

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The Westin Excelsior Florence
Ranked #28 of 411 Hotels in Florence
Certificate of Excellence
Reviewed 11 August 2014

Our room was larger than I expected given that the Westin is an old European city hotel. My only complaint is that we asked the concierge if it were possible to avoid lines for the Ufizzi and the Academy (we had come to Florence on a whim). The concierge suggested we take a private tour (at 35 euro each). He never mentioned the Fireneze card to us. This is a fantastic deal if you are in Florence for at least a couple of days. It's 72 euro and gives admission (with no standing in line to buy tickets usually--there is a special line for the card) for more places than you can visit in the 72 hours the card is good for. We got our money's worth even though we had already spent about 40 euro on tickets for only three places before we found out about the card.

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank MaggieHenrietta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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585 - 591 of 1,605 reviews

Reviewed 11 August 2014

I would recommend it to anyone.

Clean, great breakfast and amazing view. Also do not miss going to the roof garden. Breathtaking view.

It is ideal for those who need to be near the center for shopping and near museums.

Room Tip: Room 412 has a view to the river
  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank vtol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Stayed here for 4 nights with the family, and absolutely everything is first class. The staff is incredible, location is superb, and the rooms are a true 5 star. Only bad part was having to leave. Have stayed thru most of Europe these last 4 years and this was the best of any country I've stayed at.

Room Tip: Small little restaurant around the corner makes an incredible wild boar!
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank laa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this reviewResponded 7 August 2014

Dear Laa1,
we are grateful to your comment, and very glad you and your family and a gret time with us!
...As the worst part was to leave, just remember that you can come back anytime, we will be delighted to welcome you again in Florence!
All the best,
Massimo Bernardi
Front Office Manager

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Reviewed 5 August 2014 via mobile

This lovely hotel, located on the Arno River, is the perfect place to stay while enjoying your visit to Firenze. Within walking distance to the city's charming shops and restaurants, this simply gorgeous property has spared no expense in their thoughtful and careful attention to every conceivable detail and in their commitment to providing the absolute best in customer service. Anywhere. The rooftop lounge, Se.Sto on Arno, has amazing views of the city and should not be missed. And whether or not your room has a view of the river, (which you should get if you can,) every room is decorated with beautiful furnishings and luxurious appointments. You will easily be made to feel like royalty while in residence here. Every member of the staff is courteous and professional and seems genuinely dedicated to making your stay a memorable one. Do yourself a favor. Skip all the travel site research and look no further than the Westin Excelsior Firenze.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank mybeezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this reviewResponded 17 August 2014

Dear Mybeezer,
you turned our cheeks red! We are very happy you have enjoyed your Florence experience, and most glad we have been a good mean for that!
We hope to have you back here soon!
All the best,

Massimo Bernardi
Front Office Manager

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Reviewed 5 August 2014

Had a wonderful stay at the Westin Excelsior in Florence. Perfect location, clean, welcoming friendly staff and a GREAT rooftop bar! Had the opportunity to enjoy a glass of wine and watch a storm move through the city without getting wet. Would highly recommend this hotel for anyone wanting to stay in the heart of Florence.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank abcdadventuretime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this reviewResponded 17 August 2014

Dear AdventureTime,
we have had the same experience of watching out the city under a storm, and is true that the SeSto platform could be a better place to watch the city from...
We hope you also had the chance of admiring one of the beautiful sunsets that can be enjoyed from the roof! If not, we will be waiting for you (and will reserve a first line table for you)!
All the best,

Massimo Bernardi
Front Office Manager

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Reviewed 4 August 2014

We loved everything about this 5 star hotel. From the moment you walk into the lobby you fall in love with this hotel. The hotel was a monastery and the decor is gorgeous (typical baroque feeling) and our room had a beautiful armoire and a gorgeous hanging chandelier above the bed. The room was very clean and the bed was very comfortable. The staff and concierge was very helpful. We had a room on the second floor which faced the square (room 225). The street is very quiet however the church bells do ring at 7:00 AM and 8:00 AM daily. The location is wonderful, it's a 15 minute walk to everything. The concierge was wonderful and I needed to make a long distance call from my room and the hotel removed the charges. My only negative about the hotel was that the air conditioning was not working great in the gym. I would definitely stay at this hotel when we go back to Florence and I highly recommend it.

Room Tip: We were in room 225 had a nice view but you will definitely hear the church bells ring every morning...
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Fran F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this reviewResponded 6 August 2014

Dear FranF,
just a note to say thank you from all our hearts, and to specify that your room here was 250, if someone might wish to have the same experience...
And we apologize for the bells, is something so romantic and a long time tradition which we are still unable to control... :-)
We hope to have you back soon in Florence, next time we will make you experience a different scenario, is a promise!
All the best,
Massimo Bernardi
Front Office Manager

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Reviewed 4 August 2014

Only here for a night after staying in and air b&b. this was a great respite from old stairwells and just getting a little taste of luxury. The best part is the roof top bar Se.sto. Amazing view. Expensive drinks and food but all very tasty. Snobby service though.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank hemingtontait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this reviewResponded 6 August 2014

Dear Hemingtonait,
thank you for taking the time to leave us your opinion.
Whilst we were happy to read of a good general experience of the old charm of our hotel, we have experienced a bitter moment when reading about the snobby service. I hope it was just an impression, as so many feedbacks are reporting a different attitude from our staff at the SeSto. Nevertheless we are deeply grateful for this quote, which we will share with our Restaurant Manager, in order to prevent this to happen.
We look forward to having you back at our hotel in the soonest future, and have the pleasure to meet you in person to thank you for your feedback!
All the best,
Massimo Bernardi
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#24 Luxury Hotel in Florence
#30 Business Hotel in Florence
Price Range: £292 - £1,572 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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