We stayed for at the Westin Excelsior during the time of July 25-28.
The Westin Excelsior was not my first choice. As an American Express Platinum member, I originally booked at the Grand Hotel Florence, but a couple days before we left for Italy, they contacted my Amex agent to say that the Grand Hotel will be shutting down during the time of my stay, so they transferred my reservation to the Westin.
I am SO glad I got the chance to stay at the Westin!!!!!
First of all, the hotel was even more gorgeous than I anticipated with amazing service to boot. Right when we arrived, the doorman swooped in to greet us so warmly and take our (very many!) bags. We were taken to our fabulous room and shown all the features in it as well. Our bags arrived not even two minutes after she left. All in all, the check in process could not have been more pleasant, fluid and stress-free.
We originally booked a river-facing room, but we were hoping that it being our anniversary would get us an upgrade. It didn’t happen, but our room was so gorgeous and huge anyway that I didn’t care! It contained an oh-so-comfortable king-sized bed with beautiful linens, two nightstands, a bureau, a closet, a desk with a chair, two chairs in front of the bed, a coffee table and a couch, but my fiancé and I still had plenty of room to run around and not smack into each other. The floor-to-ceiling windows emphasized the 20-foot ceilings and the curtains on them were thick and heavy so that it easily made the room pitch black no matter what time of day. The room also came with a little balcony, which allowed for leisurely enjoyment in viewing the Arno or those who strolled along the river. If this room is one of their “lesser” rooms, I can’t even imagine what their suites are like!
The bathroom wasn’t the largest, but it was comfortable. It was covered in marble and contained a sink with ample counter space, a toilet, bidet and a shower/tub. I did find it odd, however, that if you were sitting on the toilet, you had to twist your body so far to get some tissue. We also smacked our leg so many times trying to hoist ourselves into the tub that was so very high. The blow dryer is pretty weak as well, but that’s the case in most hotels, so I wasn’t too bothered. Aside from those three (minor) complaints, I loved the shower! The double shower heads were heavenly and the warm water never spurted into cold or hot bursts (as is common in old establishments). I was also happy that they gave actual *bath* towels, as in towels that are big enough to cover most of your body. They also provided robes, and a decent amenity kit (shower cap, soap, decent shampoo and conditioner, lotion, q-tips, cotton balls, emery board, etc.).
The service at the hotel was just impeccable. As I previously mentioned, the check in process and luggage delivery was pleasant and efficient. Our delicious breakfast arrived on a beautiful table complete with a fresh orchid. The concierge provided us with a walking map and helped us locate anything and everything we could possibly be looking for. Due to the fabulous location of the hotel, we only needed a ride once (when leaving) and it was easy and pretty fast.
-Excellent location! The major attractions are just a quick walk away and there are many delicious cafes and restaurants just a few paces away.
-Warm and courteous service, from the doorman to the front desk to the concierge to the bartender. :)
-Deluxe room was HUGE, with beautiful fabrics and antique furniture
-Fabulously comfortable bed
-VERY accommodating staff whom most speak English
-Provided a bottle of water for us every night
-Awesome river view!!! It’s absolutely beautiful in the mornings.
-Provided robes, big bath towels, and great amenity kit
-Breakfast was covered by American Express Platinum (transfer of benefits from Grand Hotel Florence)
-They offer in-room massage!
-For all you runners out there, they include a running map!
-The room got very warm at night, even though we had the air conditioning at full blast at its coldest
-The tub was elevated, so the walls of the tub were pretty high; we hit our legs on it many times trying to climb in to shower.
-Traffic noise from the street
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- Also Known As:
- The Westin Excelsior Florence Hotel Florence
- Westin Florence
- Florence Westin
- Westin Excelsior Florence