We booked this hotel as it was advertised as 4 stars, and we wanted a little bit of luxury during a three week caravaning holiday in northern Italy. We have stayed in many 4/5 star hotels in the past, and unfortunately this one does not match up to its advertised billing. We would give it 3 stars as a maximum.
However, and it is a big however, we really enjoyed our time staying there. The staff were really friendly and helpful, and very welcoming. One thing that we really appreciated, and I would highly recommend, was after a long hard day looking at the sights, we stumbled back to the hotel and was offered a tea or coffee by the receptionist. Normally we would decline and get back to the room and collapse, but we decided to stay in the beautifully cool reception/lounge and made ourselves a cup of tea; there were cakes and biscuits on offer, which we couldn't turn down, and so proceeded to enjoy a relaxing time just reading papers, and planning the next task: where to have dinner.
The room was reasonably appointed, with the usual features of a bed (which was enormous), and cupboards and drawers, a TV, and air conditioning, which was going most of the time we were there. The bathroom only had a shower, which was fine for us but might be a disappointment for others. When we arrived the room was clean and tidy and was welcoming. After our first night, and having used the two cups and tea and coffee making facilities, we were disappointed to find that the cups and sachets of tea and coffee were not cleaned or replaced during the following day. It seemed like there was only a cursery glance over the room and bathroom, with the bed being 'made' and the bathroom having the surfaces wiped over. This is not what I would have expected and was disappointing. I regularly stay in what are regarded as budget hotels in the UK (Premier Inn) and this would not be accepted there.
The breakfast was a buffet style with plenty to choose from, and plenty to eat! They seemed to cater for most tastes, from healthy fresh fruit salad to cooked scrambled eggs and sausages and beans (definately not Heinz!), there was toast and croissants as well as other pastries. In other words, a breakfast banquet.
To sum up, this hotel was good in parts and not so good in others; four stars it isn't, but then there are aspects that make up for the shortcomings. Would we stay there again? Yes! Don't expect luxury, but do expect homely comforts that make you feel happy.
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