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“Amazing experience”
Review of Hotel de La Ville

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Hotel de La Ville
Ranked #69 of 411 Hotels in Florence
Certificate of Excellence
Reviewed 3 March 2014

We had a wonderful time here. Staff was very professional and really went out of their way to make us feel just like at home. Gabriella was amazing at the morning buffet, very cordial, entusiastic and couldn't please us better. Jasmina at the front desk was just amazing! She assisted us with locating our luggage that got lost during the trip, gave us great recommendations for shopping and restaurants. She is so professional, always with a happy face and looking for ways assist us in making our experience in Florence an amazing one despite our luggage problems. The hotel location is superb and the hotel facilities and ammenities are great as well. The bartender in the hotel daily happy hour was very hospitable, enthusiastic and provided an oustanding service. Great overall hotel. Owner are lucky by having such a great staff!!! They are a great face in presenting the best of Florence. Would visit again.

  • Stayed: February 2014, travelled as a couple
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1  Thank Gilly V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Direttore at Hotel de La Ville, responded to this reviewResponded 11 March 2014

dear Guest,

we are particulary excited to read your oustanding review on our hotel. besides the beauty of the decors and the location we are happy to learn your appreciation on the attitude of our staff members.
grazie mille !!!!!!!!!!! for finding time to write this comment and look forward to welcoming you
again on your next trip to Florence!

best regards

Carlo Borghigiani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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445 - 451 of 791 reviews

Reviewed 1 March 2014

It's only 7-8 minutes' walk from the SM station and a nice cozy hotel. The breakfast was nice with everything you'd expect for a simple one. The staffs are also great. Would definitely stay at this hotel for the future trips.

Stayed: March 2014, travelled solo
Thank jinijun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Direttore at Hotel de La Ville, responded to this reviewResponded 11 March 2014

dear guest,

thank you for choosing the Hotel de La Ville for your holiday in Florence. we are happy you have found our services satisfactory and thank you particulary for finding time to write this review.

we look forward to welcoming you to Florence again!

Carlo Borghigiani

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Reviewed 24 February 2014

Amazing staff, friendly and helpful, stylish hotel in a chic street lined up with cafes, restaurants and boutiques, close to everything! However, the wifi connection was only available in the lobby, which was inconvenient.

  • Stayed: February 2014, travelled as a couple
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3  Thank LebaneseAnonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Direttore at Hotel de La Ville, responded to this reviewResponded 25 February 2014

dear guest

thank you very much for choosing our hotel for your holiday in Firenze.we deeply regret if you encountered some troubles with our wi-fi system but as we are in the process to replace the old cabled system to install a new high performance wi-fi system we have been obliged to disconnect all areas with exception of the lobby.

in one week the ney system will be fully operating.
sorry if this was not ready for your stay

we really hope you may have a further occasion to stay in Florence and I will be more then happy to upgrade you reservation to deluxe accomodation

yours faithfully

carlo Borghigiani

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Reviewed 17 February 2014

Our stay at this hotel was just perfect. We had a lovely quiet room, which was well presented. The hotel is 5 mins walk from the railway station one direction and 5 mins walk from all the sightseeing the other direction.
Breakfast was just the start required for a long days sightseeing. Every member of staff we met was very friendly and always said a nice leaving comment every time we left our key at reception.
The best added touch was coming back to our room at night and the bed had been turned down, with slippers waiting at the side of the bed for you. We have stopped in many hotels around the world but never experienced this before.
We wouldn't hesitate to stop at this hotel again if we go back to Florence and would recommend the Hotel De La Ville to all our friends

  • Stayed: February 2014, travelled as a couple
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2  Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Direttore at Hotel de La Ville, responded to this reviewResponded 21 February 2014

dear guest,

we would like to thank you for the excellent comment and appreciation of our service and standards.
we are particulary happy to read that our efforts have been noticed and enjoyed appreciated by
our guest.

we really hope to welcoming you back to Hotel De La Ville in the future and thank you for choosing our services.

best regards

Carlo Borghigiani

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Reviewed 12 February 2014

very centrally located can be reached on food from the train station. only 15 minutes walk through a nice shopping area. triple room was very spacy, staff was very friendly and helpful. breakfast selected and very good quality. scrabled eggs one of the best

  • Stayed: February 2014, travelled with friends
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1  Thank yiannaCyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Direttore at Hotel de La Ville, responded to this reviewResponded 21 February 2014

dear Madame,

thank you very much for the "excellent" comment that you kindly sent on our hotel. We are happy you have enjoyed the standard of our services.

we thank you for choosing the hotel De La Ville for your stay in Florence and look forward to welcoming you again in the future

best regards

Carlo Borghigiani

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Reviewed 31 January 2014

We were staying in Florence for a few days and wanted to make day trips by rail. The hotel is very well located on a quiet upmarket shopping street . It is only 5 minutes walk to the Duomo and 5 minutes to the railway station.
The hotel staff were very welcoming. The room was very comfortable and quiet. There was a great selection of food at the buffet breakfast. I recommend this hotel as a great base for any stay in Florence!

  • Stayed: January 2014, travelled as a couple
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1  Thank HappyKas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Direttore vendite at Hotel de La Ville, responded to this reviewResponded 8 February 2014

Dear Happykas,

I am so happy to see your beautiful words about your stay at the Hotel De La Ville

I will be sharing your kind review with all the staff and i would like to thank you for using your time to write it.

We all really hope to have the chance to welcome you again.

My warmest regards

Gianni Burchietti
Sales Coordinator

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Reviewed 31 January 2014

A great hotel well placed with good service, clean tidy and well presented all round. Our experience was positive from arrival to departure the only niggle was that there was no facility for making tea and coffee in the room!

The bed was comfy firm and a good nights sleep was achieved every night!

Breakfast was great with individual attention to detail especially the cappuccino...

The bar was friendly and not extortionate for a city centre with good service and ideal dinner recommendations.

Highly recoomended

Room Tip: Our room was upgraded to superior and was at the rear of the hotel which was quiet
  • Stayed: January 2014, travelled as a couple
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Thank RobH567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Direttore vendite at Hotel de La Ville, responded to this reviewResponded 8 February 2014

Dear Rob H,

It is always a pleasure knowing that we met the satistaction of our Clients and to know that you had a great Anniversary in Florence.

We will share your comments with everyone working at the Hotel De La Ville, hoping to have the possibility to welcome you again.

Really thanks again and best regards.

Gianni Burchietti
Sales Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel de La Ville

Address: Piazza Antinori 1 (Via Tornabuoni), 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Florence
#45 Luxury Hotel in Florence
#46 Family Hotel in Florence
#54 Romantic Hotel in Florence
Price Range: £103 - £594 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel de La Ville 4*
Number of rooms: 68
Reservation Options:
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Also Known As:
De La Ville Hotel
De La Ville Florence

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