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“Great solution to see downtown Florence museums and great value (if booked early)”
Review of Hotel de La Ville

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Hotel de La Ville
Ranked #69 of 422 Hotels in Florence
Certificate of Excellence
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great solution to see downtown Florence museums and great value (if booked early)”
Reviewed 27 August 2014

Lasting good impressions were that the hotel staff were very helpful, friendly, polite and eager to be of assistance at all times. The hotel was very clean, the room comfortable and breakfast was satisfactory. Also they offer you a free drink (or second free drink/ 50% off) at the hotel bar when you arrive.

The hotel is in an ideal positions so it is within a 20 minute radius of all the important sites of Florence and also located on the street with all the designer shops(Gucci, SF, etc.)

In general, Florence is a very difficult town to get around in by car as there are many random one way streets and as a result when you drive you feel like a mouse in a maze. Also GPS doesn't work due to the tall buildings and how close they are built This hotel has a deal with a nereby parking garage for 35 euro a night. The issue is they tell you that usually they can bring you your car within 15 minutes, but in reality this can take up to 45 minutes. My advice: enjoy Florence for 3-4 days, take in the museums and get some excercise by walking everywhere.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank ALFAMALE2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Responsabile reception at Hotel de La Ville, responded to this review, 19 September 2014
Dear Guest,

thank you for your lovely review. So pleased you had such a great stay and we do hope we can welcome you back soon at the Hotel De La Ville.

Best regards from Florence

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
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Felixstowe, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 August 2014

We arrived early but they checked us in and held our luggage until the room was ready so we could start trip. The staff were super friendly and HELPFUL. The rooms are very nice (the bathroom was a but cramped but nothing major). The hotel is about as central as you need with pretty much EVERYTHING within a short walk. We would DEFINITELY stay here again.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Nathan46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Responsabile reception at Hotel de La Ville, responded to this review, 27 August 2014
Dear Guest,

we really thank you for choosing our hotel for your stay in Florence and for your very nice description of your experience.

We are delighted that you enjoyed so much your stay at the Hotel De La Ville and certainly your next visit will be as pleasant as the previous one.


Best regards from Florence

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kinston upon Thames
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2014

Stayed here for 2 nights with 2 teenagers. Great location - everything is walkable. We arrived by car and they parked it for us - paid all taxes to the hotel. Gave them 20 mins notice when leaving and it appeared back. Very simple. Good directions provided online and they gave us good instructions of how to leave the city. Very helpful staff. Air con not brilliant but OK. Good breakfast provided. Would use again.

Room Tip: We were in rooms that looked onto interior courtyard. Some AC noise but guess rooms at the front mi...
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank janesblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Responsabile reception at Hotel de La Ville, responded to this review, 18 August 2014
Dear Guest,

many thanks for choosing the Hotel De La Ville for your stay in Florence; we have appreciated a lot that we shared your experience and your nice review on the Tripadvisor community.

We look forward to the opportunity of serving you again in the next future as our special guest.

Best regards

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 August 2014 via mobile

Arrived in Florence after a long flight from Tokyo and was requested to go to a different Hotel, because Hotel de La Ville was double booked...
No compensation just apologized... That first night was the most expensive and the hotel that we stayed was not comparable at all.
Room are nice, breakfast is so bad that is better to go outside to take better coffee and something to eat.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank Alex J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlDeLaVille, Responsabile reception at Hotel de La Ville, responded to this review, 18 August 2014
Dear Guest,

we are really sorry for the for unforeseen inconvenience occurred; I personally cared your stay to make it the best possible despite of the setback.

Regarding the rates, you booked a not refundable and prepaid rate which was not possible to amend and that’s the reason why we had not the possibility to compensate – on this aspect – the discomfort damages.

We are pleased that we liked the room (the spacious and elegant Junior Suite Michelangelo with a nice view on Piazza Antinori) but we found your opinion on the breakfast a bit overstated; our breakfast service, normally appreciated for its high quality products (fresh coffee, artisanal pastries, fresh fruit, local fresh sausage and cheese) could have some lacks to put right but not to the point “to go outside to take better coffee and something to eat”.

It was our pleasure to have you as our guest, and we look forward to the opportunity to do so again.

Best regards from Florence

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 August 2014

I have not written a Trip Advisor review before, only read them, but our experience was so poor, I feel like I need to warn others.

My husband and I stayed at Hotel de la Ville for three nights during our honeymoon trip to Italy. What a disappointment this was! We were very excited to return to Florence, but for the price we paid per night, we had expected a top rated experience; unfortunately, the room service was very slow (like put on hold for 10 minutes then hung up on), quality of the food was "eh" and we had mosquitoes in our room. However, the worst part is that when my husband called just a few days later to report his blazer had been left in the closet, the front desk was rude and said email was the only way to report it. After doing so, we did not get a response back after several follow-ups! We had our travel agent email as well and the hotel replied to him directly, saying there's nothing they can do. Overall, it was a real disappointment for us. The poor service really did outweigh the benefit of the location. Save your money and choose another hotel.

We stayed at a resort villa in Tuscany that was half the price, but five times the quality of service. I would NOT recommend this hotel. Save your money and stay somewhere else.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Meg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern Ireland, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 July 2014 via mobile

Great city hotel, 6 minute walking distance fom SMN train station, very close to the duomo and bell tower and an easy walk to the river. Breakfast was good with a variety of meats, cheeses, scrambled egg, croissants etc. Will definitely stay here again if I return to Florence. Check out restaurant Za Za near the food market. Best food I had in Florence. Also Italy on a Budget wine tour highly recommended if you have time.

Stayed July 2014, travelled with friends
Helpful?
1 Thank JJ100000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 29 July 2014

This hotel has an excellent location in Florence city center close to major attractions. Its has a few drawbacks though: 1- For a family with one child, the child extra bed is really small and the child can easily fall from it, so unsafe. 2- The rooms are not well sound-proof insulated and other rooms can be really noisy; 3- There is only one key to the room door, while this is not customary in international standard hotels; 4- The free wi-fi does not work

Room Tip: Make sure to insist on a room with a view (even on the main road) since the back view is not nice at...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank NadineAG2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel de La Ville

Property: Hotel de La Ville
Address: Piazza Antinori 1 (Via Tornabuoni), 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Florence
#43 Luxury Hotel in Florence
#46 Family Hotel in Florence
#54 Romantic Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel de La Ville 4*
Number of rooms: 68
Reservation Options:
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Also Known As:
De La Ville Hotel
De La Ville Florence

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