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“Top Notch customer service! Perfect location, nice new rooms.” 5 of 5 bubbles
Review of Hotel Brunelleschi

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Hotel Brunelleschi
Ranked #20 of 421 Hotels in Florence
Certificate of Excellence
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Top Notch customer service! Perfect location, nice new rooms.”
5 of 5 bubbles Reviewed 31 May 2011

We recently stayed here for 4 nights and had a great time. The location is perfect, the breakfast is great, the rooms are clean and comfortable but the best part of this hotel is the concierge. They were helpful and accommodating in every way possible. My boyfriend left his jacket at our previous hotel in Venice, and that hotel refused to ship the jacket for us. Sergio, the head concierge managed to arrange a delivery for us, it was a pain, took a lot of time and was something Sergio didn't have to bother with but he did. Thank you Paulus and Sergio, you guys are great and we will be back!

  • Stayed May 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Annabanana86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (416)
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English first
Oakville, Canada
Level Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 26 May 2011

This hotel was just amazing! Its located 1 block from the Duomo and a 5 minute walk from the Palace. Great restaurants are within 1-2 blocks from the hotel. The rooms were extremely modern/romantic and had great space. The breakfast was also good. Such a great experience!

  • Stayed May 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Salandtal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 May 2011

My husband and I just got home from a whirlwind trip through Italy. Of the 5 hotels that we stayed at Hotel Brunelleschi was far and away the best. First off, the rooms are beautifully decorated in a very spa/relaxing decor. And the room was huge, probably twice the size of any other place we stayed. This was the only hotel we stayed where both my husband and I could be in the bathroom at the same time because it was so spacious! The beds were extremely comfortable which is always nice after a long day of being a tourist. The hotel is in a great location. The staff was very helpful... very willing to help make dinner reservations, give directions, call us a taxi, whatever our need was. I would most definitely recommend this hotel and would certainly stay there again if ever I am lucky enough to find myself in Florence again!

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kvestal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 25 May 2011

Was recommended this hotel by a friend that had stayed a few years ago. Overall it was a great experience. The cost was a little on the higher side but the location was great, practically across the street from Duomo. Rooms were a very good size, with hardwood floors, high ceilings and appeared to be remodeled recently, including the bathroom. Our room had huge windows that opened up right on one of the main streets through the city so you could open and hear the life around you but if you closed them it was actually very quiet in our room. We didn't eat at the restaurant except for the breakfast that was included in our room charge. Probably one of the better breakfast buffets we had during our stay in Italy. No matter who was on duty as concierge they were always extremely helpful and gladly took care of dinner reservations. They gave us a recommendation (Natalino) that was possibly our favorite meal in Florence. They also assisted in getting reservations/passes to the Uffizi and Accademia prior to our arrival. . If you get a chance, have a drink at the bar. There's a very friendly bartendar, (Alex?) that was extremely eager to please whether that was making a drink recommendation or serving as your photographer. We would definitely stay again.

  • Stayed May 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JCA612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south shields
Level Contributor
94 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 20 May 2011

we recently stayed at this hotel. It was in an excellent location and our room was perfect and cleaned everyday. There was plenty choice for breakfast and I found the staff very friendly. The bar man called Alex made our stay even more memorable and we always finished off our nights with a drink and chat with him. He was so much fun.

Would recommend this hotel.

Stayed April 2011, travelled as a couple
Helpful?
Thank eddySouthShields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 May 2011

We enjoyed our stay at the Brunelleschi immensely. It is in my opinion the best situated hotel in Florence.Right in the midle of everything and at the same time "secluded" on tiny Pzza Elisabetha. The reception is very friendly and helpful and the concierge managed to get us excellent tickets for AIDA conducted by Zubin Mehta; the performance was part of Florence annual May music festival. From the time of check-in until check-out we could walk to everything we had planned. City tourism and home buying has three things in common: Location, location and location! A tip for visitors to Florence: Purchase your tickets for museums and gardens on the internet before travelling. It will save you hours of agony.

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jens Bo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly Hills, CA
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 9 May 2011

Stayed here for 2 nights. Girl at the front desk says "We have upgraded you to a Classic Executive room" which I learn later is doublespeak for "We have given you the room next to the extremely loud elevator that runs all day and night and also, by the way, there is a bunch of construction and loud men yelling and clanging starting at 7am daily" room.

I would have said something but we were so tired from our travels and had already unpacked before realizing the elevator noise.

So that about sums that up. Oh wait. The shower. I am 5'4" and 108 lbs. When I tried to lift my arms to say brush my teeth or use the soap, my elbows hit the walls. I would have taken a picture but of course that would be in appropriate. There is no way on earth anyone any bigger than myself could fit in that shower stall to take a shower. Women, maybe you can use the bidet to shave your legs because I don't know how else you plan on doing this?

The room itself has clearly been renovated recently and it was very clean and nice, albeit tiny compared to other rooms I stayed in, but if you're going to spend money on renovation, you might want to consider soundproofing.

Another thing that bothered me is that we had a lot of laundry to do. We like to do our laundry on european vacations so that we can pack light instead of bringing a bunch of luggage. We had to ask the front desk guy FIVE times where a self-service laundromat was as he just kept telling us to fill out the form in the room for hotel laundry service. It was bizarre. We kept asking and saying "self service" and he kept saying "yes, fill out the form and you will have it by 9pm tomorrow night". So, by our calculations, starting at 3 euro per piece of underwear, it would have been about 300 euro to do all of our laundry and we would have to wait for 36 hours?

OR we walked 2 blocks, did our laundry for 7 euro in 1.5 hours, and went on about our day in fresh, clean clothing.

My recommendation to hotel management is to train your staff to treat customers as they would like to be treated, rather than trying to nickle and dime every single penny out of their pocket. I guarantee a front desk clerk could not afford to spend 300 euro to do their laundry, so why insist on that direction?

Also, had to walk around a hallway and go up one elevator, then carry luggage up 5 steps and take a second elevator. One day, the elevator was out of service and we couldn't figure out how to get to our room.

Oh and Internet is a ludicrous 18 euro per day so when you're doing your laundry around the corner, there is an internet cafe next door.

TWO PROS: I do give credit where credit is due. The concierge, while a bit stern and no-nonsense, made reservations for us at 2 places and was quick about it. I appreciated her service.

Breakfast was included in our rate and the buffet was a pretty good spread. They had lots of healthy options and they even had soy milk. The waitstaff were all very nice and courteous and they really made our morning get off to a great start. They'll even make you a cappuccino since, in their own words, "you don't want to drink the stuff" from the coffee warmers on the buffet table.

  • Stayed May 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jerkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Brunelleschi

Property: Hotel Brunelleschi
Address: Piazza Sant'Elisabetta, 3, 50122, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Florence
#12 Romantic Hotel in Florence
#16 Family Hotel in Florence
#17 Luxury Hotel in Florence
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Brunelleschi 4*
Number of rooms: 96
Official Description (provided by the hotel):
Our 4-star Hotel in Florence overlooking Brunelleschi's Cathedral is firmly established as one of the best and most famous hotels in downtown.The highly sought-after Uffizi Gallery, together with many other Museums and other primary attractions, are all within close distance. The 96 bedrooms and suites are equipped with all amenities and features of a charming property such as direct dial telephone, Internet Access, Satellite TV and in-room minibar. Wireless connectivity is available throughout, including our conference areas and the American Bar. The 4-star Brunelleschi Hotel originates from the recovered invaluable historic structures of the ancient tower named 'Pagliazza' and the medieval church of San Michele in Palchetto. For those who love going back to the past, our very own Private Museum, with exhibits unveiled during the reconstruction project, is a moment not to be missed. ... more   less 
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Also Known As:
Brunelleschi Hotel Florence

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