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“Perfect Location and Great People”
Review of Hotel Brunelleschi

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Hotel Brunelleschi
Ranked #22 of 420 Hotels in Florence
Certificate of Excellence
Danbury, Connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect Location and Great People”
Reviewed 1 June 2012

We cannot stress enough how wonderful both the hotel and the staff were during our stay. The counter people were terrific, they provided every kind of service possible, from reservations, to restaurant / bar suggestions, to impeccable directions to wherever we were going. Room was in excellent condition, and completely modernized. The location was perfect for walking, sights, and shopping. The only complaint is that the Wi-Fi was not included, and was very expensive to buy. Mobile phone service was very good. An overall great experience and we would stay there again every time.

Stayed May 2012, travelled as a couple
Helpful?
2 Thank Anthony V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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London, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 May 2012

A fabulous hotel with great service lovely staff incredible service. Fantastic breakfast, lovely sheets and linens and towels. Would have given it a 5 but very very occasionally the room was slightly whiffy.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 420Amanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Rosa, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2012

This is one of the nicest hotels I have ever had the pleasure of staying at.
The layout is a little confusing, but the rooms are pure heaven! And you must try their aperitifs - they are delicious! I wish I could have stayed longer. This is where I will always stay when I am in Florence.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Summer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 May 2012

The word is out! Dang it, Tripadvisor, you are blessing and a curse! This hotel is a GEM! It is a newly rehabbed hotel, modern and classy. It was a women's prison, the tower the oldest building in Florence. The biggest plus in an European hotel, it's quiet! The windows are topnotch and when closed, feel like you are in a tomb. The location is a few blocks from the Duomo and perfect in every way.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lummen, Belgium
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 May 2012

We stayed here last week in a deluxe room.
Very nice room: design furniture, we just saw the Duomo from our window. Morning and turndown service always perfect. Breakfast (certainly by Italian standards) was excellent.
5 star service by the staff, just with a bit of an Italian flair.
Also the best possible location you can find in Firenze.
Only little minor complaint... When eating in the Osteria downstairs we asked the Maitre what 'Trippa' was, and he told us this was dish with intestines. I reacted with a 'no thank you', he just walked away and told with his back to us in very arrogant way 'well, you can always take the chicken'. Very arrogant and disdaining, while the rest of his staff was very nice. So I don't really know why someone would put that man in charge.
But since that was the only setback, just stay away from the downstairs restaurant and all the rest will be just excellent.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Firenze, Toscana, Italy
Level Contributor
137 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 25 May 2012

The customers who afford leading hotels are ones who also don't blink at spending 150 euros a person for dinner. I just sent a NEWLYWED couple to stay at this leading hotel and despite my going there a week before to let them know they were newlyweds and despite their TELLING ME THEY WOULD UPGRADE THEM, NOTHING HAPPENED! Not even one single flower of congratulations. When I called to purchase a bottle of white wine for the couple to toast their arrival in Florence, the hotel said they didn't have that wine, nor did they offer an alternative (there is a gourmet restaurant, a trattoria, a bar, and numerous shops right outside their door). So I trekked downtown, bought the wine and brought it to the hotel, begging them to put it on ice and put it in their room. They did put it on ice but they gave the couple a really hard time about giving them a corkscrew to open it!!!
Room service is non-existant and my clients were not happy about having to call numerous times just to get a couple of glasses. They also ended up with three ice buckets and dirty coffee cups SITTING IN THEIR ROOM FOR DAYS.
On the breakfast side, if you're making it for Americans please be advised that they like their scrambled eggs COOKED and FIRM, not runny. My client dropped a hint in the hotel suggestion box on the second day....
Lastly, if you have been in tourism for some time and if you have dealt with a number of Americans, then you know that Americans like their ice. But charging 10 euros for someone to carry it up to the room? Maybe that's why all the dirty dishes sat for so long .... too far to travel even for housekeeping!
If Hotel Brunelleschi is a leading hotel, it wasn't a leader here. They missed their chance for good reviews with my high-end customers and for continued business with me.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Bonnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHotelBrunelleschi, Direttore generale at Hotel Brunelleschi, responded to this review, 28 May 2012
Dear Bonnie,
We are in receipt of your comments and as always it is highly important to us to give you our feedbacks:

1- Room upgrades rely to daily availability. When your Clients checked-in our Hotel was fully booked and there was no chance to upgrade them.

2- The reason why the wine you requested is not available in our Hotel is that does not respect the quality standards of our Wine list.

3- Each room is equipped with a corkscrew, it is next to the in-room minibar. In any case, if they had troubles in opening the wine, our staff would have been pleased to help them.

The room service is available 24/h a day as stated in the room directory.

4- Lastly, the US is one of our key markets. We operate in the market from more than 20 years. We travel in the USA more than 4 times a year and we are represented in that market from a very well known Company operating in the luxury segment.

For all these reasons the Hotel Brunelleschi and its staff are very well known for the deep knowledge in American travelers behaviors and tastes.

We remain at your disposal for any further information you may need.

Best Regards.

Claudio Catani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 May 2012

This was by far the best experience we have had in Europe. The staff was exceptional! The location was close to everything. We had an issue with noise and the staff immediately moved us and upgraded us to a beautiful suite. The breakfast buffet was delightful and filling. The front desk made all our reservations and got us into exclusive restaurants at exactly when we wanted to eat. They also booked us a private driver and tour of the surrounding wine country. Overall an amazing experience....Signore Stefano was the absolute best!

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Brunelleschi

Property: Hotel Brunelleschi
Address: Piazza Sant'Elisabetta, 3, 50122, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Florence
#12 Romantic Hotel in Florence
#16 Family Hotel in Florence
#19 Luxury Hotel in Florence
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Brunelleschi 4*
Number of rooms: 96
Official Description (provided by the hotel):
Our 4-star Hotel in Florence overlooking Brunelleschi's Cathedral is firmly established as one of the best and most famous hotels in downtown.The highly sought-after Uffizi Gallery, together with many other Museums and other primary attractions, are all within close distance. The 96 bedrooms and suites are equipped with all amenities and features of a charming property such as direct dial telephone, Internet Access, Satellite TV and in-room minibar. Wireless connectivity is available throughout, including our conference areas and the American Bar. The 4-star Brunelleschi Hotel originates from the recovered invaluable historic structures of the ancient tower named 'Pagliazza' and the medieval church of San Michele in Palchetto. For those who love going back to the past, our very own Private Museum, with exhibits unveiled during the reconstruction project, is a moment not to be missed. ... more   less 
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Also Known As:
Brunelleschi Hotel Florence

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