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“Nice Hotel but far from luxury especially for the steep price.”
Review of Hotel Brunelleschi

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Hotel Brunelleschi
Ranked #23 of 410 Hotels in Florence
Certificate of Excellence
Reviewed 27 June 2014 via mobile

We were suppose to stay here 2 nights but upon chk-in we were told due to a flood we were booked at a sister property:palazzo vecchietti for one night. That place was 5 star absolutely perfect!!! Our room was upgraded to a jr suite for the inconvenience. The room was nice but it had outdated decor, a beat up love seat sofa and terrible wifi throughout the hotel. Its also a pain to take 2 elevators to get to your room bc the original hotel was very small and with the expansion they needed to add a second elevator to access rooms. I dont think Id stay here again. I wish I could rate 1/2 stars bc I would give it a 3.5 its better than average but not quite excellent. I would however LOVE to stay at palazzo vecchietti, it is the definition of true luxury!

Stayed: June 2014, travelled as a couple
Thank Rb79_ct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralmanagerFi, Manager at Hotel Brunelleschi, responded to this reviewResponded 7 July 2014

Dear Guest,
first of all I want to apologize for what happened at your arrival, at same time very happy that you enjoyed the accomodation we found for your stay.

Due to the historical origin of the three buildings forming the Hotel Brunelleschi (Pagliazza Tower, the oldest Tower in the city, San Michele in Palchetto Church and the ancient Hotel facing Via Calzaiuoli) it was not possible to create a unique floor map. Our architect planned a panoramic lift to the first floor, with a passage to rooms overlooking Via Calzaiuoli. A Museum was also created in the Tower, to exhibit the carefully restored archeological finds and photographic documentation of ceramics and the Tower’s origin. I am sorry that you were not made aware of the long history of the Hotel and the refurbishment; we will improve our standard with this purpose.

We cannot change what happened, but we hope that the atmosphere given by our Staff attitude and our Service could be attractive for another stay at the Brunelleschi. Regarding the room, please contact me and I am sure we will able to find the best solution for you !
I remain at your complete disposal, best regards

Fabiola Menchetti
Hotel Manager

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Reviewed 26 June 2014

A wonderful hotel with nice modern updates. Located on a main street but quiet enough that except for a siren or outside music in the evening, the street noise is not a bother.

The room is large enough with plenty of space to move around. We had 4 Classic Executive rooms and while they were all nicely appointed and spacious, each room was slightly different.

One thing to be mentioned is the speed of the housekeeping. We joked that every time we called the front desk for additional towels, shampoo, tissue paper, etc., we barely got off the phone before they were knocking on the door.

The staff there is great and we especially liked Alan and Paulus. Do yourself a favor and get to know Paulus while you are there. He is a one of a kind, funny person who will make sure all of your needs and requests are met.

One quirky feature is that the main entrance to the hotel is behind the front of the hotel in what seems to be an alley for Americans, but other than some difficulty getting cars and vans in and out it’s not a problem.

A very nice hotel in a nice location.

  • Stayed: June 2014, travelled with friends
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1  Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralmanagerFi, Responsabile relazioni con la clientela at Hotel Brunelleschi, responded to this reviewResponded 27 June 2014

Dear Guest,

Thank you very much for your comment; we are very pleased to learn how comfortable you found the rooms and how you appreciated the location and the staff.

We look forward to have you soon in Florence as our Guest and we invite you to visit our page Hotel Brunelleschi on Facebook to be kept up dated on latest news

Best Regards

Rita Panebianco
Guest Relation

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Reviewed 25 June 2014

We stayed at the Brunelleschi Hotel for three nights in June 2014 booked through British Airways.

First of all, we must say that if you can stretch your budget to stay here, then do so. You will not regret it! Beautiful hotel in a great central location with wonderful, pleasant staff.

We arrived from Pisa by train and the hotel is roughly a 15 minute walk from the main station (Novella). We were greeted like family and upon check we chose to upgrade to the Bargello Suite for a very reasonable rate.

Hotel - great location tucked away in a nice, quiet piazza on its own and under a five minute walk to the Duomo. Beautifully decorated, clean and very atmospheric.

Room - the suite (Room 503) was immaculate, had fantastic views of the Duomo to the left, Palazzo Vecchio to the right and Santa Croce right in front. Large rain style shower, whirlpool bath and walkin closet. Seating area was a great place to rest your feet and chill out before venturing out again. Beds were lovely and very comfortable. Air conditioning worked a dream, but we kept opening the windows to look out on the great view!

Breakfast - wonderful spread meeting everyone's needs. Everything is very fresh and staff attend to your every need.

Restaurant/bar - we did not eat in the restaurant but had a night cap every night outside in the piazza bar, again staff were very attentive and nothing was too much trouble.

We note the comments about the stairs and various lifts and can be an issue if you are disabled and do not want a long walk to your room. But please remember that this is a hotel situated in various buildings around the oldest tower in Florence (1600 years old) so will have some quirks. That is the joy of the hotel and part of its charm. The hotel is very tastefully and sympathetically decorated.

We did not experience any noise even with the windows open at night, the only thing that woke us were the swifts in the morning flying about for their breakfast which is the best alarm you can have.

Stay here and you will not regret it!

Room Tip: Ask for a room on a higher floor to get some great views. The suites are well worth it.
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  • Stayed: June 2014, travelled as a couple
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1  Thank George35WestSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralmanagerFi, Responsabile relazioni con la clientela at Hotel Brunelleschi, responded to this reviewResponded 27 June 2014

Dear Guest,

We appreciate your desire to share with us your experience at the Hotel Brunelleschi, it allows us to improve our services. And we are very happy to learn that you did like the hotel location and that you appreciated the staff, the breakfast and the room

We stay at your disposal and we would be honored to have you as our Guest at Hotel Brunelleschi again in the future.

Kindest regards

Rita Panebianco
Guest Relation

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Reviewed 24 June 2014

The entryway is unique because it is built in to what appears to be Repunzel's tower with the restaurant inside! Loved the room, the breakfast, the restaurant and the people! Many thanks to Alessandro for making us feel welcomed! What a genuinely nice man!

Room Tip: I loved our window facing the bell tower and the Duomo. I couldn't get enough of those bells!
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  • Stayed: June 2014, travelled with friends
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Thank Penny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralmanagerFi, Responsabile relazioni con la clientela at Hotel Brunelleschi, responded to this reviewResponded 25 June 2014

Dear Guest

We want to thank You for sharing Your experience at the Hotel Brunelleschi with us. All information and details that You have given will allow us to offer our guests a higher level of service. We are very happy to learn that You did like the room and the breakfast and that you appreciated our Staff

We invite You to visit the Hotel Brunelleschi’s page on Facebook or the magazine in our web site to be kept up dated on latest news and we are looking forward to welcoming you back soon at Hotel Brunelleschi.

Kindest Regards,

Rita Panebianco
Guest Relation

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Reviewed 24 June 2014

Stayed here in 2013 and had a lovely stay. Room was comfortable. Breakfast was good as well. Ate in the restaurant one night and had some of the best pistachio gelato. Location of the hotel was fabulous - just around the corner from the Duomo and not too far to walk to the Uffizi or the David. Also not too far from the oldest gelateria and in my opinion the best I've ever been to (Vivoli). Would definitely stay here again

Stayed: July 2013, travelled with family
1  Thank KatF83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralmanagerFi, Responsabile relazioni con la clientela at Hotel Brunelleschi, responded to this reviewResponded 25 June 2014

Dear Guest,

Thanks so much for staying with us and for your kind words—we are delighted to hear that you did like the room and that you appreciated the breakfast and the location. Providing our Guests with the best possible hospitality has always been our main goal and we are more than pleased we have achieved it with you.

Thanking you again for your comment, we look forward to your next visit for another extraordinary experience and we invite You to visit the Hotel Brunelleschi’s page on Facebook or the magazine in our web site to be kept up dated on latest news.

Best regards

Rita Panebianco
Guest Relation

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Reviewed 22 June 2014

Friendly and helpful staff. In a busy neighborhood vey near the Duomo and around the corner from the famous Grom, gelato place, but very quiet rooms. Luxurious – feeling. Expensive but worth the splurge! Look for a deal on "Hotel Tonight."

Room Tip: Jr suite was large. Good for 3 people.
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Seattle98102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralmanagerFi, Responsabile relazioni con la clientela at Hotel Brunelleschi, responded to this reviewResponded 23 June 2014

Dear Guest,

We appreciate your desire to share with us your experience at the Hotel Brunelleschi, it allows us to improve our services. And we are very happy to learn that you did like the hotel location and that you appreciated the friendly and helpful staff.

We stay at your disposal and we would be honored to have you as our Guest at Hotel Brunelleschi again in the future.

Kindest regards

Rita Panebianco
Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

This was our second time in Florence and we were unable to get the same hotel we stayed the first time. We chose Brunelleschi and we were absolutely delighted . Room was beautiful and breakfast was generous. Everyone was nice and our stay was a real pleasure. It compared very nicely to the best hotels Europe . Location can't be beat. Quiet little street but in center of everything. Views from room great because of building location , but that is the only negative. We would easily pick this hotel for return visit.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AHARON G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralmanagerFi, Responsabile relazioni con la clientela at Hotel Brunelleschi, responded to this reviewResponded 23 June 2014

Dear Guest,

Thank you very much for your comment; we are very pleased to learn how comfortable you found the hotel and how you appreciated the location and the breakfast.

We look forward to have you soon in Florence as our Guest and we invite you to visit our page Hotel Brunelleschi on Facebook to be kept up dated on latest news

Best Regards

Rita Panebianco
Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Brunelleschi

Address: Piazza Sant'Elisabetta, 3, 50122, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Florence
#12 Romantic Hotel in Florence
#16 Family Hotel in Florence
#20 Luxury Hotel in Florence
Price Range: £133 - £562 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Brunelleschi 4*
Number of rooms: 96
Official Description (provided by the hotel):
Our 4-star Hotel in Florence overlooking Brunelleschi's Cathedral is firmly established as one of the best and most famous hotels in downtown.The highly sought-after Uffizi Gallery, together with many other Museums and other primary attractions, are all within close distance. The 96 bedrooms and suites are equipped with all amenities and features of a charming property such as direct dial telephone, Internet Access, Satellite TV and in-room minibar. Wireless connectivity is available throughout, including our conference areas and the American Bar. The 4-star Brunelleschi Hotel originates from the recovered invaluable historic structures of the ancient tower named 'Pagliazza' and the medieval church of San Michele in Palchetto. For those who love going back to the past, our very own Private Museum, with exhibits unveiled during the reconstruction project, is a moment not to be missed. ... more   less 
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Also Known As:
Brunelleschi Hotel Florence

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