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Reviews (1,730)
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Reviewed 25 June 2015

The rooms of the hotel are badly configured and were we were placed in a room (loft) on the 5 th floor ( no access to elevator ) which had air conditioning that was totally ineffective. The issue for me besides the hotel's sub par room was the attitude of the hotel in responding to my complaint.

Room Tip: Don't accept an old room with ineffective air conditoning.
  • Stayed: June 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank mjw100000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHELLFIRENZE, Direttore at Paris Hotel, responded to this reviewResponded 1 July 2015

Dear Customers,

we regret a lot that you did not like our hotel and we apologize for our staff not concerning about your unsatisfaction infact they could have offered you a change of room being all the rooms different one from each other and most of them reached by the lift.
We thank you for your review that helps us to improve our standard of service.
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2015

This lovely hotel which consists of 2 renovated palaces is located on a quiet street just off Piazza Santa Maria Novella. Has a lovely dinning room which serves up a buffet breakfast. In the evening the terrace along side the dinning room is perfect for a relaxing drink. Close to all sites and just steps from the Duomo. Great neighborhood for restaurants. Rooms very clean and staff knowledgeable & helpful. Had a pleasant stay 30 May to 03 June, 2015.

  • Stayed: May 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank John L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2015

No problems/issues with this hotel; room was good with decent bathroom. Hotel's location is ideal for exploring the city and the area around it as it is near railway station. Staff were all fantastic.

  • Stayed: June 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank G T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2015 via mobile

I had a really bad stay here, it was almost the worst hotel experience I ever had.

1: furnitures and facilities are not decent at all, old, stinky and smelly.
2: staffs are not professional, one of them broke into my room without knocking the door, this is ridiculous!
3: Sound proofing, I can even hear people talking clearly while I was bathing.
4: room location is messy, it's just like a maze
5: two morning call was missed at my departure day, I'd confirmed them twice but reception just mark it down on a small paper.

Overall, this hotel doesn't deserve 3 stars ranking. I definitely won't return in my next journey in Florence.

Stayed: June 2015, travelled on business
Thank Vincentravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHELLFIRENZE, Direttore at Paris Hotel, responded to this reviewResponded 23 June 2015

Dear Guests,
we regret that you did not like our hotel and apologize about our staff mistakes.
We have checked our wakeup call system that it is regularly working.
Our rooms are all different one from each other and most of them are placed on standard floors only a few are a little bit more difficult to be reached.
Thanking you for spending your time on reviewing our hotel we will avoid in the future any similar inconveniences.
Kindest regards

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Reviewed 15 June 2015

We arrived on a Sunday. Two staff at reception with no uniform which didnt give us a great first impression. In fact it took a minute or two for them to raise their heads and acknowledge our presence. We had requested a room with a view of the Duomo and were shown to a tired looking room with a view of a - wall. We did change rooms without a problem. Staff throughout had an air of "forced" politeness, lacking warmth and friendliness. Room was enormous, towels were thin and hard, shower half way up the wall, not great. Breakfast average!

  • Stayed: June 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank trosst39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHELLFIRENZE, Direttore at Paris Hotel, responded to this reviewResponded 17 June 2015

Dear Customers,

we thank you for your review that can help us to undertand what we have to improve and we apologize for the bad behaviour of our staff for which we are going to take appropriate action.
We regret a lot of your disappointness about our hotel and hope in the future to have the opportunity to give you another impression.
Thanking you, our kindest regards
the Management

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