I stayed at this hotel recently as part of a cosmos tour. We were here for two awful nights. 1st night we checked in and on arrival to our room it smelt like mould as we entered our room the carpet was wet and discoloured. My wife put the airconditioner on as it was quite warm. About midnight my wife was woken up due to the sound of leaking water dripping on the carpet and i saw a stream of water coming from the paneling from the roof, this was a constant drip which increased. I moved one of the panels and was covered in water, i got some towels to try and stop the leak. I contacted the reception and informed them of the situation. A hotel staff member arrived at my door and i showed him the issue, he advised me that there was nothing he could do but give me some more towels. These towels were then placed in the roof to stop the leaking. 3 hours sleep that night.
Next day we advised the foyer staff about the issue and we were informed that it would be fixed.
Went out that morning and arrived back later in the afternoon. Carpet was dry, and there was a fan in the room airing out the wet mouldy smell.
Went to sleep later that night to be awoken by the sound of someone turning on a tap, this was around 4am. Got up and could hear the sound of water gushing from the roof, grabbed my mobile phone to use as a light, there water coming from the same panel in the roof but had short circuited the down light near the front door.
The first issue here is a safety breach being the windows to the place open slightly and on an angle not allowing access to get out in case of fire. We were on the second floor in room number 222. The chance of being electrocuted if standing in a pile of water and turning on a light. The incident was recorded on my iphone for proof which i will,post a link at a later stage on youtube.
No sleep for the rest of the morning as we had to leave the place, thank god for that. We informed the receptionist in the morning who did not give a stuff about our safety or wellbeing.
Our tour guide was informed and was more than happy to help us out to file a formal complaint.
Please do not stay at this hotel.
- Official Description (provided by the hotel):
- Located in the residential district in the south of the city of Florence at only 15 minutes from the city centre, the Italiana Hotels Florence is a traditional Hotel which underwented to a partial restyling to valorize the building. It's the ideal point of departure to reach the main tourist attractions: Ponte Vecchio, Uffizi Gallery, , the Accademia and moreover the 3 main art, music and show centres: the Obihall Theatre, the Mandela Forum and the Franchi Stadium. Moreover, the Hotel is not far from the famous Tuscan courtyard, where through a pleasant walk, you will discover the Chianti vineyards and taste the best Chianti red wine along with typical hand-made snacks. Choose to live in the heart of the city where you find everything from opera and theatres to museums, typical Tuscany restaurants and shopping places, an Hotel that lives the city with your passion. We will be happy to help you to discover the treasures of the city that we love. ... more less
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- Also Known As:
- Holiday Inn Florence Hotel Florence
- Florence Holiday Inn