Any positive reviews of this hotel are obviously written by people who have not stayed in quality hotels. Our negative experience started as we were dropped off in front of the hotel by the taxi. It is located on an extremely narrow claustrophobic street that looked more like an alley in the ghetto. Nothing around that resembled a nice restaurant or store. As we hesitantly entered into to the reception area we were abruptly and rudely greeted by two, very odd looking characters who were quite upset to see there were indeed two of us. Apparently, although I had booked and paid for a double room, I forgot to check that there were two people, so they had stuck me in a tiny single room with barely enough space for one person to move around. As we are a female couple, the man was quite up in arms that I had erroneously completed the form and that now two woman would be staying in a double bed. I assured him that would be fine and we were abruptly whisked away by a man carrying our luggage. It was almost comical as he appeared to be almost running thru the maize of this hotel and we were barely able to keep up with him. As he ran past the breakfast area he mumbled something about this being the restaurant but we couldn't even really hear him. He was clearly running because he didn't want us to notice the cheap and tacky 80s floral furniture and old, dusty pink silk flowers we had to pass to get to our chamber, I mean room. It was very creepy and reminded me of quasi motto running away from his taunters. After following him thru a ridiculous maze of ugly rooms, he dropped us off at our room and took off as fast as he could with zero introduction to the features of our room. He didn't bother to explain about the bug bomb located in the room....hmmm...I wonder why. It explained it was for mosquitos but were pretty sure it doubled for cock roaches as well. The only item in this hideously decorated room was the dirty bed, which had a bed spread that appeared to be from the 1960s as well as sheets full of holes. All I can say is it was disgusting. In the photos online it appears you will look out onto a lovely courtyard...as we cautiously pulled back our green curtains, there was no lovely courtyard. Our view was what looked like tenement housing, laundry hanging on the lines and an old man in a wife beater tshirt on his balcony, about 10 feet away from us. Not the scene of Florence we had envisioned. As we sat there staring at each other in disbelief we considered asking for another room, but by the looks of what we had seen in the hotel, a larger room would only mean more badness. We quickly made the decision this place was not worthy of ending our gorgeous 2 week Tuscan vacation in, found another hotel online and ran out of there as fast as we could. We had to pay for one night stay but it was well worth just paying it and chalking it up to a bad decision. Bottom line is....this is NOT a 4 star hotel its a 2 at best. Not sure who they've paid off to get that 4 stars but don't be fooled. We changed to the 4 star Lungarno hotel, on the river with a gorgeous view. Although it cost us a lot more it was way worth it and we were never so happy to see a nice hotel. The Mona Lisa is dirty and ugly and the service is horrible. Reminded us of a flop house. Don't be fooled by the pictures on line....their photographer should receive an award for making this run down flop house appear as a charming Italian villa. Trust us on this...if you appreciate nice things, keep moving on and don't ever stay here. It was the creepiest place we have ever almost slept in.
- Official Description (provided by the hotel):
- Charming Ornate Hotel featuring original works of art, occupying two floors of a 14th-century Palace near the Duomo. ... more less
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- Also Known As:
- Monna Lisa Florence
- Monna Lisa Hotel