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“it was ok”
Review of Hotel Berchielli

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Hotel Berchielli
Ranked #46 of 409 Hotels in Florence
Certificate of Excellence
Reviewed 3 March 2014

me and my fiance had a 4 night stay here for both of our birthdays, we requested a double room but when we arrived we were shown to a twin room and had to push the beds together.
the staff were plesent but the porter was very grumpy and his personal hygene was questionable. the bathroom was vaery nice and the room was clean but the furnature was very tired and the paintwork was chipped, our view was of the roof terrace which was a good view compared to some, the housekeeping staff did tend to hoover at odd hours and two of the mornings we were there someone was doing refurbishment work downstairs so there was a fair amount of banging going on. the location was excellent and the breakfast was basic but good. overall we had an excallent holiday in florence and the hotel was adequate but nothing special

  • Stayed: January 2014, travelled as a couple
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1  Thank Cazza1091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded 6 March 2014

Dear Guest,
before being able to offer you a complete reply we had to make an little investigation to trace the porter, the room you were assigned, and the original booking. We pay much attention in assigning the correct room types but unfortunately the booking received from your travel agency stated: ”Room Type: Standard(1 Dbl or Twins……………)” so we had no way to make sure room needed was twin or double. It does happen that man and woman living in the same room ask for twin. All our rooms for 2 or 3 persons can be made either twin or double upon request (double are made by joining 2 single beds). Clients simply need is to inform the front desk and the maid will take care of transforming twins in double. We apologize for the porter behavior. We have immediately taken needed action. Although original furniture is still nice we are in the process of renovating it to offer a new look to our clients. Many rooms have already been renewed; we expect to complete refurbishment by the end of this year.
We are pleased that, despite this little imperfections, your holiday in Florence was excellent and look forward to welcome you again.

KInd regrads.
Massimo Fraus
Manager

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642 - 648 of 1,576 reviews

Reviewed 27 February 2014

A very friendly and professionally run hotel. We paid for a river view which was worth the extra although there was some traffic noise. The buffet breakfast was very good and the quirky layout of the hotel just added to its character. I would definitely recommend this hotel.

Stayed: February 2014, travelled as a couple
2  Thank Jayne025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded 28 February 2014

Dear Guest,
joining together two words like “friendly” and “professionally” gives us all a great thrill. Professional not always imply also being friendly but we all like to be also as welcoming as possible as this is part of our mission. River view rooms are deluxe category and offer more space and the fantastic view of the Arno river. Being all double glazed offer a good noise protection but occasional sounds from traffic can be heard. If you are looking for quiet rooms we suggest to mention it on your booking so that we can find the perfect room for you. We thank you very much for mentioning that you will recommend our hotel.
Kind regards.
Massimo Fraus – Manager

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Reviewed 26 February 2014

We did a girl friend week in Florence and the hotel made the trip! The twin room was roomy; beds were large for twin and bedding was great. Breakfast was served in a beautiful room and was large and varied. Hotel location was perfect for shopping and eating The staff was friendly and helpful. Perfect place for families; single women. Will definitely return.

Stayed: February 2014, travelled with friends
Thank happytraveller0617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded 27 February 2014

Dear Guest,
please allow us to be proud of “making your trip”!!. Comments like yours contribute to encourage us to always keep improving ourselves. As mentioned also in previous comments, luckily the architect did a great job when renewing the building in 1987 as most of our rooms, deluxe but also standard, are spacious allowing you to feel very comfortable. We are happy that you found our our breakfast room to be wonderful; it has been enriched during last years with paintings, statues, etc. I always inform our staff about clients reviews and will compliment with them for being friendly and helpful.
Mentioning that you “will definitely return” gives the last touch to your review.
We will soon send you also a personal mail.
Kind regards.
Massimo Fraus - Manager

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Reviewed 25 February 2014

This hotel is located along the river. Our room had a balcony that overlooked the river. Hotel is located within walking distance of everything. Staff was very friendly and helpful. Breakfast was served daily and was delicious with a wide variety of choices. The cappuccinos were fabulous. The room was very large and comfortable, with a clean, large bathroom.

  • Stayed: October 2013, travelled as a couple
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1  Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded 26 February 2014

Dear Guest,
thank you for the time dedicated to writing your nice review. Our location indeed offers the best way to visit the city being so central. I will personally extend your compliments the staff. We selected high quality products to offer for our morning breakafst and your feedbacks are highly appreciated. Our cappuccinos are made with fresh milk and freshly grinded coffee. As you noticed our rooms, not only deluxe ones, are in general very spacious and all bathrooms have been recently renewed.
Cleanliness at the highest possible standard is one of our main targets.

Looking forward to your next visit.

Kind regards.
Massimo Fraus - Manager

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Reviewed 22 February 2014

The Berchielli is close to the river and our room had an overlooking view of it. The sitting room is simple and bright, best for reading a book and just being able to sit and think. Comfortable rooms and beautiful bathroom tiles. I love the place and I would definitely stay here again with my family. Florence is mostly for lovebirds and those who are celebrating their honeymoon.

  • Stayed: January 2014, travelled as a couple
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Thank Pedro A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded 24 February 2014

Dear Guest,
Thank you very much for your wonderful comments following your recent stay with us, they are really appreciated! We are very pleased that you liked our new tiled bathrooms and that you found the room to be comfortable. It is nice to learn that our hotel is suitable for both families and honeymooners. We look forward to welcoming you again.

Kind regards.
Massimo Fraus – Manager

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Reviewed 13 February 2014

The room is very clean, the bed is very comfortable, and the location is great- walking distance to everything, including the train station. All for a very reasonable price (we booked a few months in advance). They also offer a wonderful breakfast and delicious cappuccinos.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank icejaguar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded 15 February 2014

Dear Guest,
thank you for your fantastic comment. We are so happy to learn that your stay with us can be defined “wonderful experience”. We train our maids on regular basis in order to keep cleanliness to the highest possible standard and it is important to have encouraging feedback. Our mattresses have been replaced not long ago with high quality ones and it is nice to know that they are comfortable. The location offers indeed the possibility to reach the major attractions in few minutes. Thank also for mentioning our breakfast composed of a wide range of carefully selected items. Our cappuccinos are very special.

We look forward to welcoming you again soon.

Kind regards.
Massimo Fraus – Manager

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Reviewed 5 February 2014

Great hotel with convenient location. Nice view of the Arno and generous breakfast. Staff is most helpful and very friendly. Have been going here for many years and they continually update the hotel but maintain their charm.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with this hotel
2  Thank Ken W W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded 10 February 2014

Dear Mr. Ken W W,
thank you for your wonderful review about our hotel!
We have many repeat clients and you can certainly be included in the number of the most affectionate ones.
We are so happy to learn that, even after many years and many changes we kept our style.
We look forward to welcome you again.
Kind regards.
Massimo Fraus – Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Berchielli

Address: Lungarno Acciaiuoli 14, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service
Hotel Style:
#30 Romantic Hotel in Florence
#33 Family Hotel in Florence
#36 Luxury Hotel in Florence
#55 Business Hotel in Florence
Price Range: £113 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Berchielli 4*
Number of rooms: 76
Official Description (provided by the hotel):
Six-story Art Nouveau Hotel situated downtown between Old Bridge & Holy Trinity Bridge, 800 meters from train station. ... more   less 
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Also Known As:
Berchielli Hotel Florence

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